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Tier 1 Support Analyst Jobs (NOW HIRING)

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department ... Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront ...

Global Enterprise Services, LLC

Tier 1 Support is "Mission Essential", 24x7 support * Operates in the Government Security ... Support Trend Analysis * Maintain a Master Station Log (MSL) (007) of all actions performed on ...

CBH Homes

Technical Support Analyst

Meridian, ID · On-site

As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure ... Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Chenega MIOS SBU is a company that supports large-scale government operations by leveraging cutting-edge technology. They are seeking a Tier 1 Help Desk Analyst to provide first-level support ...

Motorola

ASG Support Technician Tier 1

Schaumburg, IL · Hybrid

$35K - $40K/yr

We are a leading global provider of data and image analytics, specializing in vehicle location ... The Tier 1 Support Technician will be taking incoming calls from the support queue related to non ...

Motorola

ASG Support Technician Tier 1

Allen, TX · Hybrid

$35K - $40K/yr

We are a leading global provider of data and image analytics, specializing in vehicle location ... The Tier 1 Support Technician will be taking incoming calls from the support queue related to non ...

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Tier 1 Support Analyst information

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How much do tier 1 support analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 1 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Support Analysts, and how can they be addressed?

Tier 1 Support Analysts often encounter challenges such as managing high volumes of support requests, dealing with frustrated users, and quickly diagnosing a wide range of technical issues. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize knowledge bases and support documentation effectively, and know when to escalate complex issues to higher-level support teams. Working in a collaborative environment and participating in regular training sessions can also help analysts stay up to date on new technologies and solutions.

What jobs in the US pay 300,000 a year?

For a Tier 1 Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level generally include executive positions, specialized medical professionals, investment bankers, and senior technology roles such as software engineers or data scientists with extensive experience and advanced skills. Achieving such salaries often requires significant experience, certifications, and working in high-demand industries or leadership positions.

What is Tier 1 2 and 3 technical support?

Tier 1 support analysts handle basic customer issues, such as password resets and troubleshooting common problems, often using help desk software. Tier 2 support involves more complex technical issues requiring deeper knowledge, while Tier 3 support addresses advanced problems typically handled by specialized engineers or developers. Support levels are part of a structured escalation process to ensure efficient resolution of technical issues.

What is the difference between Tier 1 Support Analyst vs Help Desk Technician?

AspectTier 1 Support AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCustomer support, troubleshooting hardware/software issuesHelp desk, remote or on-site support for end-users
Industry UsageIT services, tech companies, corporate supportIT support, service providers, corporate IT

Both roles involve assisting users with technical issues, but Tier 1 Support Analysts often handle more complex troubleshooting and escalate issues as needed. Help Desk Technicians typically focus on initial support and basic problem resolution. The roles are similar in credentials and work environment, with some variation in responsibilities and scope.

What are the key skills and qualifications needed to thrive as a Tier 1 Support Analyst, and why are they important?

To thrive as a Tier 1 Support Analyst, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant associate degree or certification), and excellent customer service skills. Familiarity with ticketing systems like Zendesk or ServiceNow and remote desktop support tools is typically required. Clear communication, patience, and problem-solving abilities are essential soft skills for resolving user issues efficiently. These competencies ensure prompt resolution of technical problems, high customer satisfaction, and effective escalation when necessary.

What are Tier 1 Support Analysts?

Tier 1 Support Analysts are entry-level professionals who provide the first line of technical support to customers or end users. They handle basic issues like password resets, software installation, and troubleshooting common technical problems. Their primary goal is to resolve simple issues quickly or escalate more complex problems to higher-level support teams. Tier 1 Support Analysts play a crucial role in ensuring customer satisfaction by delivering prompt and effective solutions.

What is a Tier 1 support specialist job description?

A Tier 1 Support Analyst provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle customer inquiries via phone, email, or chat, document issues, and escalate complex problems to higher support levels when necessary. Strong communication skills and familiarity with support tools like ticketing systems are essential for this role.

What tech jobs pay 400,000 a year?

For a Tier 1 Support Analyst, earning $400,000 annually is uncommon, as entry-level support roles typically have lower salaries. High-paying tech roles such as software engineers, data scientists, and senior IT executives often reach or exceed this level with extensive experience, advanced skills, and sometimes in leadership or specialized fields. Achieving such compensation usually requires advanced certifications, a strong track record, and working in high-demand industries or companies.
More about Tier 1 Support Analyst jobs
What job categories do people searching Tier 1 Support Analyst jobs look for? The top searched job categories for Tier 1 Support Analyst jobs are:
Tier 1 Support Analyst jobs near you
IT Tier One Support Desk Technician

IT Tier One Support Desk Technician

Results Technology, INC

Overland Park, KS

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Overview: We are seeking a highly motivated and customer-focused IT Tier One Support Desk Technician to join our team. In this entry-level role, you will be responsible for providing first-line technical support to end-users within our client base. The ideal candidate will have excellent problem-solving skills, a strong customer service orientation, and a passion for technology. As a Tier One Support Desk Technician, you will serve as the first point of contact for technical issues, assisting with a wide range of IT support tasks.

Key Responsibilities:

  • Customer Support: Respond promptly to user requests via phone and emails offering basic technical assistance and troubleshooting for hardware, software, and networking issues.
  • Technical Assistance: Diagnose and resolve common technical issues, including login problems, system errors, software installations, and printer issues. Escalate complex issues to higher tiers of support when necessary.
  • Documentation: Maintain clear and accurate records of support requests, resolutions, and any follow-up actions in the help desk ticketing system.
  • Hardware Setup: Walk customer through the setup, configuration, and installation of hardware devices, such as computers, monitors, printers, and mobile devices. When necessary, visit the site to complete more complicated setups.
  • Continuous Learning: Stay updated on the latest technological trends and best practices to improve troubleshooting processes and deliver exceptional user support.
  • On Call Support: Provide after-hours on-call support as part of a rotating team of technicians, to manage emergency incidents that may occur after standard working hours.
  • Other Duties: Other tasks or assignments, within the scope of technical support, as needed.

Qualifications:

  • Education: An associate degree or certificate in IT (such as CompTIA A+ or equivalent) required.
  • Experience: 1 year of working experience in an IT Support role if there is no formal education. Fresh graduates are encouraged to apply.
  • Technical Skills: Basic knowledge of computer systems, software applications (Microsoft Office, Windows OS, etc.), and network fundamentals.
  • Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
  • Communication: Excellent written and verbal communication skills with a focus on building rapport, listening, and questioning skills.
  • Customer Service: A positive attitude and willingness to help others, with a strong emphasis on customer satisfaction.
  • Team Player: Ability to collaborate with team members and other departments to resolve issues and improve service delivery.
  • Desire to Learn: Must have an inquisitive mind and naturally have a desire to learn.

Requirements:

  • Must be reliable
  • Proficient in English
  • Ability to lift and carry basic computer equipment up to 50lbs
  • Have a valid driver’s license and reliable transportation
  • Ability to travel onsite to client locations 2-3 times a month (occasional overnights)
  • Ability to pass a background check and drug screen
  • Ability to go to our North Kansas City Office for computer configurations and deliveries
  • Must be located in the Kansas City Metro Area

Working Conditions:

  • Full-time position
    • 8-hour shift
    • Monday through Friday
    • On Call required – Currently once every 5 weeks
  • Hybrid work environment
  • Occasional evening or weekend work depending on support coverage needs.

Benefits:

  • Opportunities for professional development and certification
  • A dynamic, supportive, and innovative work environment
  • Competitive salary and generous benefits package
    • Health insurance (Employee premium 100% company paid)
    • Dental Insurance
    • Vision Insurance
    • Flexible spending/Health savings account
    • Company paid life insurance
    • 401(k) with company match
    • Paid time off
    • Parental Leave

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