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It Production Support Analyst Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join ... business operations. It is a sub-organization of Wiley. Founded in 2010, the company is ...

Mondo

IT Support Analyst

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration ... Familiarity with collaboration and productivity tools including Zoom, Slack, Teams, and Egnyte

New

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... critical IT services to multiple businesses and product lines. The role offers a fast-paced and ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

White Lodging Careers

IT Support Analyst

Austin, TX · On-site

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The ...

mThree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are ... IT projects in some of the largest financial services organizations worldwide. Core Services:

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ... Safety, Quality, Production * Evaluate documented resolutions and analyze trends for ways to ...

Construction Partners Inc.

IT Support Analyst

Dothan, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Dothan, AL . IT Support Analysts are responsible ...

Construction Partners Inc.

IT Support Analyst

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the IT team in Austin, TX. IT Support Analysts are responsible ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support ...

MFA Oil Company

IT Support Analyst

Columbia, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The IT Support Analyst provides day-to-day first-level support to all company employees ... products * Knowledge of basic computer hardware, including Laptops, Desktops, Tablets ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

  • Medical

  • Dental

  • Vision

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... For more information and a complete list of products, visit AtticusLLC.com. What you will do in ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL · On-site

... product development cycle, from consulting to full project outsourcing. When you join ALTEN ... We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ...

DCS Corp

IT Support Analyst

Ridgecrest, CA · On-site

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Capital Bank

Production Support Analyst

Cary, NC · On-site

  • Medical

  • Dental

  • Vision

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... For more information and a complete list of products, visit AtticusLLC.com. What you will do in ...

Paytient

IT Support Analyst

Columbia, MO · On-site

The IT Support Analyst will be the first point of contact for employees seeking technical assistance via Slack channels, Jira ticket queues, and email. This role requires strong problem-solving ...

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All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

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$19

$50

$96

How much do it production support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

Is IT production support analyst hard to be an IT production support analyst?

Becoming an IT production support analyst requires technical knowledge of systems, troubleshooting skills, and familiarity with tools like ticketing systems and monitoring software. The role can be challenging due to the need for quick problem resolution and handling high-pressure situations, but it is manageable with proper training and experience.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is an IT Production Support Analyst job stressful?

IT Production Support Analysts often work in fast-paced environments where they handle system issues and outages, which can be stressful during critical incidents. The role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during off-hours or urgent situations.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Production Support Assistant

Russell, Tobin & Associates

Downey, CA • On-site

$30 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Our client, a leading public sector organization, is seeking an IT Production Support Assistant  
Apply today for consideration!
Job Title: IT Production Support Assistant
Location: Downey, CA -Hybrid 
Duration: 12 Months Contract
Pay Range : $30 to $35 per hour (DOE)
Job Description:

  • Support production applications in IBM mainframe and midrange computing environments.
  • Create, schedule, execute, monitor, and troubleshoot production jobs using Control-M.
  • Support COBOL applications and promote source code, JCL, PROCS, and control statements using Endevor.
  • Monitor production workloads and resolve job failures or production issues.
  • Manage and update incident tickets using Cherwell or similar IT service management tools.
  • Coordinate mainframe console operations, device assignments, and operator responses.
  • Execute production jobs according to established schedules while maintaining operational standards.
  • Prepare, review, and maintain operational and procedural documentation.
  • Participate in knowledge-sharing sessions, team presentations, and collaborative training activities.
  • Work in a fast-paced 24x7x365 production support environment with rotating shifts as required.
Qualifications:
  • High School Diploma or equivalent.
  • 2+ years of IBM Mainframe Operations and Production Control experience within the last five years.
  • Hands-on experience with Control-M for job scheduling, monitoring, ordering, holding, submitting, and cancelling production jobs.
  • Experience using Endevor for source code management and promotion of COBOL programs, JCL, PROCS, and control statements.
  • Experience working in a data center environment managing incidents using Cherwell or similar ticketing systems.
  • Knowledge of COBOL production support, JCL, Mainframe PROCS, and production operations.
  • Strong customer service, communication, organizational, and problem-solving skills.
  • Ability to work independently and collaboratively in a production support environment.
  • Preferred: Experience operating high-speed commercial printers (e.g., Canon varioPRINT 6220 TITAN MICR) for large-volume printing.
  • Must be flexible to work day, swing, overnight, weekend, and holiday shifts in a hybrid 24x7x365 support environment.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
#LI-GS3
#RTA
#RTA-ZR
 
 

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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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