Production Support Analyst
Nashville, TN ยท Remote
Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...
Nashville, TN ยท Remote
Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...
Nashville, TN ยท Remote
Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...
Charlotte, NC ยท On-site
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
Charlotte, NC ยท On-site
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
Atlanta, GA ยท Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Atlanta, GA ยท Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
Oklahoma City, OK ยท On-site
PRINCIPLE CHOICE SOLUTIONS IT Support Analyst POSITION PURPOSE The IT Support Analyst is ... Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite ...
Quick apply
Oklahoma City, OK ยท On-site
PRINCIPLE CHOICE SOLUTIONS IT Support Analyst POSITION PURPOSE The IT Support Analyst is ... Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite ...
Saint Petersburg, FL ยท Hybrid
$60K - $65K/yr
Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Saint Petersburg, FL ยท Hybrid
$60K - $65K/yr
Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
New York, NY ยท On-site
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and ... employee productivity. * Support onboarding and offboarding for employees, temporary workers ...
New York, NY ยท On-site
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and ... employee productivity. * Support onboarding and offboarding for employees, temporary workers ...
Nashville, TN ยท On-site
Production Support Analyst Location: Hermitage, TN Duration: long term Job ID: 4CI -7875 Required Qualifications: * Monitor and support production applications, integrations, and infrastructure.
Nashville, TN ยท On-site
Production Support Analyst Location: Hermitage, TN Duration: long term Job ID: 4CI -7875 Required Qualifications: * Monitor and support production applications, integrations, and infrastructure.
$70K - $80K/yr
The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...
$70K - $80K/yr
The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
Edgewood, NY ยท On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
Edgewood, NY ยท On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
Long Beach, CA ยท On-site
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
Long Beach, CA ยท On-site
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
Charlotte, NC ยท On-site
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are ... IT projects in some of the largest financial services organizations worldwide. Core Services:
Charlotte, NC ยท On-site
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are ... IT projects in some of the largest financial services organizations worldwide. Core Services:
Saint Louis, MO ยท On-site
... an IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management ... MS Office Products * Network printing, a plus * LAN architectures and transport protocols (Such as ...
Saint Louis, MO ยท On-site
... an IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management ... MS Office Products * Network printing, a plus * LAN architectures and transport protocols (Such as ...
West Sacramento, CA ยท Hybrid
$23 - $28/hr
Support Analyst, IT at California School Boards Association Share on X Print Application Deadline Until Filled Date Posted 4/27/2026 Contact Katie Riordan Number of Openings 1 Salary Pay Range $23.00 ...
West Sacramento, CA ยท Hybrid
$23 - $28/hr
Support Analyst, IT at California School Boards Association Share on X Print Application Deadline Until Filled Date Posted 4/27/2026 Contact Katie Riordan Number of Openings 1 Salary Pay Range $23.00 ...
Houston, TX ยท On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
Houston, TX ยท On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
Ravenswood, WV ยท On-site
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
Ravenswood, WV ยท On-site
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
$70K - $81K/yr
Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
Quick apply
$70K - $81K/yr
Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
Statesboro, GA ยท On-site
$19.23/hr
The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis ...
Statesboro, GA ยท On-site
$19.23/hr
The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis ...
$19.23 - $26.25
13% of jobs
$26.25 - $33.26
11% of jobs
$33.46 is the 25th percentile. Wages below this are outliers.
$33.26 - $40.28
9% of jobs
The median wage is $46 / hr.
$40.28 - $47.29
20% of jobs
$47.29 - $54.31
18% of jobs
$55.85 is the 75th percentile. Wages above this are outliers.
$54.31 - $61.32
18% of jobs
$61.32 - $68.33
10% of jobs
$68.33 - $75.35
0% of jobs
$75.35 - $82.36
0% of jobs
$82.36 - $89.38
0% of jobs
$89.38 - $96.39
1% of jobs
$19
$50
$96
| Aspect | It Production Support Analyst | Network Support Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA Network+, Cisco CCNA |
| Work Environment | Data centers, IT departments, 24/7 support | Network labs, client sites, troubleshooting |
| Industry Usage | IT services, finance, healthcare | Telecom, IT, enterprise networks |
| Primary Focus | Application and system support, incident resolution | Network infrastructure, connectivity issues |
The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.
We enable #HumanFirstDIGITAL
We are hiring for a Production Support Analyst for a remote opportunity.
Role: Production Support Analyst
Location: Remote
Position: 1
Role Overview:
We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams.
Key Responsibilities:
Lead real-time system monitoring and proactive incident management activities
Drive production support operations and ensure high availability of critical applications and services
Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents
Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems
Perform root cause analysis and develop preventive measures to improve system reliability
Support production deployments and operational readiness activities
Monitor application and infrastructure health using Splunk and other monitoring tools
Utilize SQL for data validation, troubleshooting, and operational support
Manage incidents, service requests, and problem records using ServiceNow and Jira
Support Linux-based troubleshooting, scripting, and automation initiatives
Develop and maintain SOPs, operational runbooks, and support documentation
Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence
Drive continuous improvement initiatives to enhance production support processes
Required Skills:
Strong experience with IBM DataPower
Experience supporting Managed File Transfer (MFT) environments
Strong knowledge of IBM MQ
Production Support experience in enterprise environments
Experience with Splunk monitoring and analysis
Knowledge of EDI X12 transactions
Strong SQL querying and troubleshooting skills
Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents
Experience with Incident Management tools such as ServiceNow and Jira
Strong troubleshooting and root cause analysis skills
Experience working in Linux environments
Excellent communication and stakeholder management skills
Preferred Skills:
Healthcare domain experience
Medicaid systems experience
Experience with EDI 270/271 transactions
Automation and scripting experience
Experience supporting large-scale integrated enterprise applications
Knowledge of operational governance and service management best practices
Expected Deliverables:
Incident Management Deliverables
Infrastructure Deliverables
Operations and Maintenance Deliverables
Operations and Maintenance Guide
Production Playbook
Root Cause Analysis Documentation
Operational Runbooks and SOPs
Monitoring and Reporting Artifacts
Education Requirement:
Bachelors degree in Information Technology, Computer Science, Engineering, or a related field preferred.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified by Great Place To Work in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.
Our Commitment to Environment:
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
Health Insurance with Dental & Vision
401(k) Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Continuous Learning and Career Development Opportunities