Production Support Analyst
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
$125K - $150K/yr
If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.
We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...
We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...
Oakdale, MN · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Oakdale, MN · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Oklahoma City, OK · On-site
PRINCIPLE CHOICE SOLUTIONS IT Support Analyst POSITION PURPOSE The IT Support Analyst is ... Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite ...
Quick apply
Oklahoma City, OK · On-site
PRINCIPLE CHOICE SOLUTIONS IT Support Analyst POSITION PURPOSE The IT Support Analyst is ... Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite ...
Richmond, VA · On-site
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
Richmond, VA · On-site
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
Baltimore, MD · On-site
... disruptions to technology services to minimize user impacts and maintain service levels • ... information with others • Works independently within guidelines and policies for ongoing work ...
Baltimore, MD · On-site
... disruptions to technology services to minimize user impacts and maintain service levels • ... information with others • Works independently within guidelines and policies for ongoing work ...
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
$38 - $45/hr
Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...
$38 - $45/hr
Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
Ridgecrest, CA · On-site
$70K - $81K/yr
Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
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Ridgecrest, CA · On-site
$70K - $81K/yr
Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
We are seeking a skilled Information Technology Support Analyst to support and maintain corporate ... Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration ...
We are seeking a skilled Information Technology Support Analyst to support and maintain corporate ... Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration ...
We are seeking a skilled Information Technology Support Analyst to support andmaintaincorporateand ... Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration ...
We are seeking a skilled Information Technology Support Analyst to support andmaintaincorporateand ... Intimate working knowledge of Microsoft Office products; Microsoft Office Suite administration ...
The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center ...
The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center ...
The IT Support Analyst helps end-users resolve issues with computer hardware or software. This ... Preferred: Monitors, diagnoses and fixes problems with technology products. Expresses ideas ...
The IT Support Analyst helps end-users resolve issues with computer hardware or software. This ... Preferred: Monitors, diagnoses and fixes problems with technology products. Expresses ideas ...
Sunnyvale, CA · On-site
$45 - $55/hr
Health insurance Infrastructure Production Support Analyst Plano TX Onsite Role Job Overview: We ... Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines.
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Sunnyvale, CA · On-site
$45 - $55/hr
Health insurance Infrastructure Production Support Analyst Plano TX Onsite Role Job Overview: We ... Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines.
Job Summary The IT Support Analyst is an on-site position that provides ongoing user support for ... We design, develop and engineer products and solutions in partnership with our customers. With ...
Job Summary The IT Support Analyst is an on-site position that provides ongoing user support for ... We design, develop and engineer products and solutions in partnership with our customers. With ...
Alpharetta, GA · On-site
... products and services in the commercial and home services industry. The IT Support Analyst will ... provide primary technical support to end-users, resolve service tickets, and perform root cause ...
Alpharetta, GA · On-site
... products and services in the commercial and home services industry. The IT Support Analyst will ... provide primary technical support to end-users, resolve service tickets, and perform root cause ...
$19.23 - $26.25
13% of jobs
$26.25 - $33.26
11% of jobs
$33.46 is the 25th percentile. Wages below this are outliers.
$33.26 - $40.28
9% of jobs
The median wage is $46 / hr.
$40.28 - $47.29
20% of jobs
$47.29 - $54.31
18% of jobs
$55.85 is the 75th percentile. Wages above this are outliers.
$54.31 - $61.32
18% of jobs
$61.32 - $68.33
10% of jobs
$68.33 - $75.35
0% of jobs
$75.35 - $82.36
0% of jobs
$82.36 - $89.38
0% of jobs
$89.38 - $96.39
1% of jobs
$19
$50
$96
| Aspect | It Production Support Analyst | Network Support Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA Network+, Cisco CCNA |
| Work Environment | Data centers, IT departments, 24/7 support | Network labs, client sites, troubleshooting |
| Industry Usage | IT services, finance, healthcare | Telecom, IT, enterprise networks |
| Primary Focus | Application and system support, incident resolution | Network infrastructure, connectivity issues |
The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team! Position Overview: Experienced Production Support Analyst to support critical ACH payment processing systems. This role focuses on ensuring seamless ACH file processing, exception handling, settlement reconciliation, and timely resolution of production issues.
Strong experience supporting ACH operations, troubleshooting payment returns and rejects, and working in high-volume financial transaction environments. Responsibilities: Production & Application Support: Monitor ACH processing cycles, batch jobs, and settlement windows. Ensure timely processing of inbound/outbound ACH files.
Identify, troubleshoot, and resolve production incidents within SLA timelines. Perform root cause analysis and implement preventive measures. Provide night shift operational support and on-call coverage.
ACH Payments Processing Support: Support ACH file processing including credits, debits, reversals, returns, and NOCs. Investigate ACH return codes, rejects, and exception items. Monitor settlement, posting, and reconciliation processes.
Validate NACHA file formatting and transmission issues. Ensure compliance with ACH processing cut-off times and settlement schedules. Exception Handling & Reconciliation: Analyze failed transactions and reconciliation breaks.
Investigate duplicate transactions and settlement discrepancies. Support resolution of ACH disputes and return processing timelines. Client & Stakeholder Communication: Communicate incident status and resolution updates to clients and internal teams.
Participate in incident bridges and prepare post-incident reports. Provide operational guidance on ACH processing issues. Technical Troubleshooting: Execute SQL queries for transaction validation and data analysis.
Monitor and troubleshoot Unix/Linux batch jobs and file transmissions. Analyze application logs, ACH processing logs, and system alerts. Testing & Release Support: Support production deployments and ACH cycle validations.
Perform post-release verification and smoke testing. Coordinate with development and QA teams to resolve defects. Ticketing & Process Management: Manage incidents and service requests using Jira or similar tools.
Maintain operational runbooks and support documentation. Required Qualifications: 7 years of production support experience in banking or payment systems. Strong hands-on experience supporting ACH payment processing.
Solid understanding of: ACH lifecycle and settlement windows NACHA file structure & validation ACH returns, NOCs, reversals, and exception processing ACH cut-off times and processing schedules Experience troubleshooting ACH return codes and reconciliation issues. Hands-on experience with below is more preferrable: Unix/Linux commands & job monitoring SQL querying & data analysis Log analysis & issue troubleshooting Incident & problem management Experience in handling client communications and incident coordination. Familiarity with Jira or other ticketing tools.
Preferred Qualifications: Knowledge of banking operations and settlement processes. Experience supporting high-volume ACH environments. Understanding of regulatory and compliance requirements.
ITIL process awareness. Salary: $125000.00-$150000.00/Year If interested, you may contact: Eric McAuley Eric.McAuley@eclaro.com 9803601322 Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.