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It Production Support Analyst Jobs (NOW HIRING)

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Tekniforce

IT Support Analyst

Greenville, NC

We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...

TalentFish LLC

IT Support Analyst

Los Angeles, CA

$38 - $45/hr

Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...

Broadridge

Production Support Analyst

Edgewood, NY

$24 - $25/hr

This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.

Constellium

IT Support Analyst

Ravenswood, WV

The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...

DCS Corp

IT Support Analyst

Ridgecrest, CA · On-site

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

JPC Partners

Systems Support Analyst

Audubon, PA

The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center ...

O'Reilly Auto Parts

The IT Support Analyst helps end-users resolve issues with computer hardware or software. This ... Preferred: Monitors, diagnoses and fixes problems with technology products. Expresses ideas ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

... products and services in the commercial and home services industry. The IT Support Analyst will ... provide primary technical support to end-users, resolve service tickets, and perform root cause ...

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All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

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How much do it production support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, 1% Temporary, and 8% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
Production Support Analyst

Production Support Analyst

Eclaro

Charlotte, NC

$125K - $150K/yr

Full-time

Posted 7 days ago

Job description

Production Support Analyst Job Number: 26-00541 Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC. Our client is an innovative financial technology company transforming digital banking and payments.

If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team! Position Overview: Experienced Production Support Analyst to support critical ACH payment processing systems. This role focuses on ensuring seamless ACH file processing, exception handling, settlement reconciliation, and timely resolution of production issues.

Strong experience supporting ACH operations, troubleshooting payment returns and rejects, and working in high-volume financial transaction environments. Responsibilities: Production & Application Support: Monitor ACH processing cycles, batch jobs, and settlement windows. Ensure timely processing of inbound/outbound ACH files.

Identify, troubleshoot, and resolve production incidents within SLA timelines. Perform root cause analysis and implement preventive measures. Provide night shift operational support and on-call coverage.

ACH Payments Processing Support: Support ACH file processing including credits, debits, reversals, returns, and NOCs. Investigate ACH return codes, rejects, and exception items. Monitor settlement, posting, and reconciliation processes.

Validate NACHA file formatting and transmission issues. Ensure compliance with ACH processing cut-off times and settlement schedules. Exception Handling & Reconciliation: Analyze failed transactions and reconciliation breaks.

Investigate duplicate transactions and settlement discrepancies. Support resolution of ACH disputes and return processing timelines. Client & Stakeholder Communication: Communicate incident status and resolution updates to clients and internal teams.

Participate in incident bridges and prepare post-incident reports. Provide operational guidance on ACH processing issues. Technical Troubleshooting: Execute SQL queries for transaction validation and data analysis.

Monitor and troubleshoot Unix/Linux batch jobs and file transmissions. Analyze application logs, ACH processing logs, and system alerts. Testing & Release Support: Support production deployments and ACH cycle validations.

Perform post-release verification and smoke testing. Coordinate with development and QA teams to resolve defects. Ticketing & Process Management: Manage incidents and service requests using Jira or similar tools.

Maintain operational runbooks and support documentation. Required Qualifications: 7 years of production support experience in banking or payment systems. Strong hands-on experience supporting ACH payment processing.

Solid understanding of: ACH lifecycle and settlement windows NACHA file structure & validation ACH returns, NOCs, reversals, and exception processing ACH cut-off times and processing schedules Experience troubleshooting ACH return codes and reconciliation issues. Hands-on experience with below is more preferrable: Unix/Linux commands & job monitoring SQL querying & data analysis Log analysis & issue troubleshooting Incident & problem management Experience in handling client communications and incident coordination. Familiarity with Jira or other ticketing tools.

Preferred Qualifications: Knowledge of banking operations and settlement processes. Experience supporting high-volume ACH environments. Understanding of regulatory and compliance requirements.

ITIL process awareness. Salary: $125000.00-$150000.00/Year If interested, you may contact: Eric McAuley Eric.McAuley@eclaro.com 9803601322 Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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