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It Production Support Analyst Jobs (NOW HIRING)

Apexon

Production Support Analyst

Nashville, TN · Remote

Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...

Eclaro

Production Support Analyst

Charlotte, NC · On-site

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...

Osaic

Production Support Analyst

Saint Petersburg, FL · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...

Upstart

IT Support Analyst

New York, NY · On-site

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and ... employee productivity. * Support onboarding and offboarding for employees, temporary workers ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Allan Myers, Inc

IT Support Analyst

Malvern, PA

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...

New

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...

mthree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are ... IT projects in some of the largest financial services organizations worldwide. Core Services:

Enterprise Holdings

IT Support Analyst

Saint Louis, MO · On-site

... an IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management ... MS Office Products * Network printing, a plus * LAN architectures and transport protocols (Such as ...

Addison Group

IT Support Analyst

Houston, TX · On-site

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...

Allan Myers, Inc

IT Support Analyst

Chesapeake, VA

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...

New

Constellium

IT Support Analyst

Ravenswood, WV · On-site

The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...

DCS Corp

IT Support Analyst

Ridgecrest, CA

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

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It Production Support Analyst information

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How much do it production support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and resolve issues to ensure smooth IT operations, typically working in help desk or support environments. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT hard to be an IT analyst?

Being an IT Production Support Analyst involves technical problem-solving, troubleshooting, and understanding IT systems, which can require strong analytical skills and knowledge of tools like ticketing systems and monitoring software. The role often demands continuous learning to keep up with evolving technology, but it is generally manageable with proper training and experience.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What does a production support analyst do?

A production support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and applications to ensure continuous operation. They analyze issues, implement fixes, and collaborate with development teams to improve system stability and performance, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of IT infrastructure are essential for this role.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, system monitoring, and understanding of IT infrastructure and applications. Knowledge of scripting, databases, and ticketing tools is essential, along with good communication skills to coordinate with teams and users. Certifications like ITIL can also be beneficial for managing IT service processes.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 53% Part Time, and 8% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
Production Support Analyst

Production Support Analyst

Apexon

Nashville, TN • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We enable #HumanFirstDIGITAL

We are hiring for a Production Support Analyst for a remote opportunity.

Role: Production Support Analyst

Location: Remote

Position: 1

Role Overview:

We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams.

Key Responsibilities:

Lead real-time system monitoring and proactive incident management activities

Drive production support operations and ensure high availability of critical applications and services

Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents

Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems

Perform root cause analysis and develop preventive measures to improve system reliability

Support production deployments and operational readiness activities

Monitor application and infrastructure health using Splunk and other monitoring tools

Utilize SQL for data validation, troubleshooting, and operational support

Manage incidents, service requests, and problem records using ServiceNow and Jira

Support Linux-based troubleshooting, scripting, and automation initiatives

Develop and maintain SOPs, operational runbooks, and support documentation

Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence

Drive continuous improvement initiatives to enhance production support processes

Required Skills:

Strong experience with IBM DataPower

Experience supporting Managed File Transfer (MFT) environments

Strong knowledge of IBM MQ

Production Support experience in enterprise environments

Experience with Splunk monitoring and analysis

Knowledge of EDI X12 transactions

Strong SQL querying and troubleshooting skills

Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents

Experience with Incident Management tools such as ServiceNow and Jira

Strong troubleshooting and root cause analysis skills

Experience working in Linux environments

Excellent communication and stakeholder management skills

Preferred Skills:

Healthcare domain experience

Medicaid systems experience

Experience with EDI 270/271 transactions

Automation and scripting experience

Experience supporting large-scale integrated enterprise applications

Knowledge of operational governance and service management best practices

Expected Deliverables:

Incident Management Deliverables

Infrastructure Deliverables

Operations and Maintenance Deliverables

Operations and Maintenance Guide

Production Playbook

Root Cause Analysis Documentation

Operational Runbooks and SOPs

Monitoring and Reporting Artifacts

Education Requirement:

Bachelors degree in Information Technology, Computer Science, Engineering, or a related field preferred.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified by Great Place To Work in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.

We also offer:

Health Insurance with Dental & Vision

401(k) Plan

Life Insurance, STD & LTD

Paid Vacations & Holidays

Continuous Learning and Career Development Opportunities

Apply