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It Production Support Analyst Jobs (NOW HIRING)

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro

Production Support Analyst

Charlotte, NC

$125K - $150K/yr

If you're driven by technology and excited to shape the future of finance, this is the perfect ... Information, Disability, Protected Veteran Status, or any other legally protected group status.

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...

Osaic

Production Support Analyst

La Vista, NE · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...

TalentFish LLC

IT Support Analyst

Los Angeles, CA

$38 - $45/hr

Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...

mthree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are ... IT projects in some of the largest financial services organizations worldwide. Core Services:

Constellium

IT Support Analyst

Ravenswood, WV · On-site

The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

DCS Corp

IT Support Analyst

Ridgecrest, CA

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for ... Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

O'Reilly Auto Parts

IT Support Analyst

Springfield, MO · On-site

They are seeking an IT Support Analyst to assist end-users with computer hardware and software ... Preferred : • Monitors, diagnoses and fixes problems with technology products. • Expresses ...

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All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

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$19

$50

$96

How much do it production support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 53% Part Time, and 8% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Production Support Technician

Saronic Technologies

Austin, TX • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Job Overview
Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems-such as Zebra printers, barcode scanners, production workstations, and manufacturing applications-operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime.
Responsibilities
  • Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
  • Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
  • Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
  • Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
  • Coordinate IT support with the broader IT team.
  • Maintain knowledge base articles and support documentation for supported systems and processes.

Qualifications
  • Associate or bachelor's degree in computer science, or related field (or equivalent experience).
  • 3+ years of IT experience supporting manufacturing technology, or a similar role.
  • Proficiency in troubleshooting hardware, software, and networking issues.
  • Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
  • Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications
  • Experience with manufacturing systems (MES, PLCs, SCADA).
  • Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
  • Experience supporting production environments or shop-floor systems.

Physical Demands:
  • Prolonged periods of sitting at a desk and working on a computer
  • Occasional standing and walking within the office
  • Manual dexterity to operate a computer keyboard, mouse, and other office equipment
  • Visual acuity to read screens, documents, and reports
  • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
  • Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Benefits:
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company's success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Saronic CCPA Notice for Candidates and California Employees
This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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