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It Production Support Analyst Jobs (NOW HIRING)

Inari

IT Support Analyst

West Lafayette, IN · On-site

The results will lead to more productive acres delivering value creation for farmers and a more ... About the role... As an IT Support Analyst, you will play a key role in keeping our end user ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

... product development cycle, from consulting to full project outsourcing. When you join ALTEN ... We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It's designated for "on call" ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA

$75K - $93K/yr

The company is committed to delivering innovative products that enhance people's lives through ... Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

... products work on orbit every time. Position Summary: Revolution Space is seeking a strong IT Suppor ... t Analyst to join our growing IT team. This role is central to supporting rapid company growth in a ...

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Robert Half

IT Support Analyst

Irving, TX · On-site

We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day ...

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It Production Support Analyst information

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How much do it production support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is an IT Production Support Analyst job stressful?

IT Production Support Analysts often work in fast-paced environments where they handle system issues and outages, which can be stressful during critical incidents. The role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during off-hours or urgent situations.
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What job categories do people searching It Production Support Analyst jobs look for?

The top searched job categories for It Production Support Analyst jobs are:

Infographic showing various It Production Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Production Support Assistant

West Advanced Technologies (WATI)

Downey, CA • On-site

$16.50 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Production Support Assistant
Downey, CA
12+ months
Skills/Exp Required:
The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M. Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool. Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
A high school diploma or equivalent.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: naresh.d@wati.com

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