ZipRecruiter

Log In

1

It Production Support Analyst Jobs (NOW HIRING)

Empower Brands

IT Support Analyst

Alpharetta, GA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...

Upstart

IT Support Analyst

Manhattan, NY · On-site

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and ... employee productivity. * Support onboarding and offboarding for employees, temporary workers ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... critical IT services to multiple businesses and product lines. The role offers a fast-paced and ...

Allan Myers, Inc

IT Support Analyst

Malvern, PA · On-site

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...

Constellium

IT Support Analyst

Ravenswood, WV · On-site

The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...

Upstart

IT Support Analyst

Columbus, OH · On-site

As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles. How you'll make an impact:

ECLARO

Production Support Analyst

Charlotte, NC · On-site

ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

More than a CDMO, we are a responsible and dedicated partner that takes care of your products from concept to patient. The IT Support Analyst is responsible for delivering high-quality technical ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

Family of Kidz

IT Support Analyst

Farmingdale, NY · On-site

Family of Kidz is dedicated to helping children with special needs, and they are seeking an IT Support Analyst to provide technical support and manage IT resources. The role involves hands-on support ...

Quanta Services

IT Support Analyst

Birmingham, AL · On-site +1

Quanta Power Solutions is seeking an IT Support Analyst that provides technical support and maintains information technology systems that support both corporate operations and field-based power ...

BWXT

IT Support Analyst

Lynchburg, VA · On-site

The IT Support Analyst will extend 1st and 2nd level support to local and remote end users, ensuring customer satisfaction and problem resolution while maintaining good working relationships.

New

Neros Technologies

IT Support Analyst

Torrance, CA · On-site

$80K - $100K/yr

... as an IT Analyst and play a key role on the team that keeps our defense technology company running. You'll work alongside other IT professionals as part of our front-line support team ...

next page

Showing results 1-20

All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

See salary details

$19

$50

$96

How much do it production support analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

What tech jobs pay 400,000 a year?

In the IT production support field, roles such as senior IT support managers, solutions architects, and certain cybersecurity or cloud engineering positions can reach or exceed $400,000 annually, especially with extensive experience, specialized skills, and certifications like AWS or Cisco. These high-paying roles often involve leadership, complex problem-solving, and working in high-stakes environments, sometimes with additional bonuses or stock options.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and resolve technical incidents to ensure smooth IT operations within an organization.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What does a production support analyst do?

A production support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and applications to ensure continuous operation. They analyze issues, implement fixes, and collaborate with development teams to improve system stability and performance, often using tools like ticketing systems and monitoring software.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries can vary based on industry, location, and level of expertise, but cybersecurity roles are generally well-compensated within IT support careers.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
IT Production Support Assistant

IT Production Support Assistant

West Advanced Technologies (WATI)

Downey, CA • On-site

$16.50 - $21.50/hr

Full-time

Posted 28 days ago

Job description

IT Production Support Assistant
Downey, CA
12+ months
Skills/Exp Required:
The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M. Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool. Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
A high school diploma or equivalent.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
E: naresh.d@wati.com

Apply