Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...
Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an ... Bachelors degree in Information Technology, Computer Science, Engineering, or a related field ...
With distinctive design elements and superior function, Skip Hop products complement the modern home while pleasing parents and kids alike. Skip Hop is seeking an IT Support Analyst that will assist ...
With distinctive design elements and superior function, Skip Hop products complement the modern home while pleasing parents and kids alike. Skip Hop is seeking an IT Support Analyst that will assist ...
Production Support Analyst
La Vista, NE · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Production Support Analyst
La Vista, NE · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Production Support Analyst
La Vista, NE · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
Production Support Analyst
La Vista, NE · Hybrid
$60K - $65K/yr
... Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ... Works with other departments (Marketing, IT, * Operations, etc.) to obtain information or ...
IT Support Analyst
Colorado Springs, CO · On-site
Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be ...
IT Support Analyst
Colorado Springs, CO · On-site
Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be ...
IT Support Analyst
Richmond, VA · On-site
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
IT Support Analyst
Richmond, VA · On-site
Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Understanding of anti-virus and related security products and protocols * Experience of working ...
Production Support Analyst
Nashville, TN · On-site
Production Support Analyst Location: Hermitage, TN Duration: long term Job ID: 4CI -7875 Required Qualifications: * Monitor and support production applications, integrations, and infrastructure.
Production Support Analyst
Nashville, TN · On-site
Production Support Analyst Location: Hermitage, TN Duration: long term Job ID: 4CI -7875 Required Qualifications: * Monitor and support production applications, integrations, and infrastructure.
IT Support Analyst
$70K - $80K/yr
The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...
IT Support Analyst
$70K - $80K/yr
The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...
Production Support Analyst
Atlanta, GA · Hybrid
$60K - $65K/yr
Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, Operations, etc.) to obtain information or ...
Production Support Analyst
Atlanta, GA · Hybrid
$60K - $65K/yr
Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s ... Works with other departments (Marketing, IT, Operations, etc.) to obtain information or ...
IT Support Analyst
$38 - $45/hr
Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...
IT Support Analyst
$38 - $45/hr
Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...
Production Support Analyst
Edgewood, NY · On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
Production Support Analyst
Edgewood, NY · On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
IT Support Analyst
Long Beach, CA · On-site
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
IT Support Analyst
Long Beach, CA · On-site
$70K - $95K/yr
The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... products, True Anomaly engineering software, and O365 tooling. * Collaborate with other IT team ...
Production Support Analyst
Edgewood, NY · On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
Production Support Analyst
Edgewood, NY · On-site
$24 - $25/hr
This includes ensuring system functionality/usability of any new software/hardware technology that ... Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
Support Analyst, IT
West Sacramento, CA · Hybrid
$23 - $28/hr
Support Analyst, IT at California School Boards Association Share on X Print Application Deadline Until Filled Date Posted 4/27/2026 Contact Katie Riordan Number of Openings 1 Salary Pay Range $23.00 ...
Support Analyst, IT
West Sacramento, CA · Hybrid
$23 - $28/hr
Support Analyst, IT at California School Boards Association Share on X Print Application Deadline Until Filled Date Posted 4/27/2026 Contact Katie Riordan Number of Openings 1 Salary Pay Range $23.00 ...
IT Support Analyst
Houston, TX · On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
IT Support Analyst
Houston, TX · On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
IT Support Analyst
Houston, TX · On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
Quick apply
IT Support Analyst
Houston, TX · On-site
$50K - $52K/yr
Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This ... Support collaboration and productivity tools used throughout the business. * Document solutions and ...
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents ... productivity tools and core business applications. * Lead or support training sessions for support ...
New
Compliance Production Support , Production Support (Compliance) , IT Production Support, Compliance Production Support consultant, Production Support consultant, IT Production Support consultant ...
Compliance Production Support , Production Support (Compliance) , IT Production Support, Compliance Production Support consultant, Production Support consultant, IT Production Support consultant ...
IT Support Analyst
Ravenswood, WV · On-site
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
IT Support Analyst
Ravenswood, WV · On-site
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
The IT Support Analyst is responsible for providing technical support and maintenance for computer ... We produce plate, sheet, and coil products for aerospace, defense, transportation, marine, and ...
It Production Support Analyst information
See salary details
$19.23 - $26.25
13% of jobs
$26.25 - $33.26
11% of jobs
$33.46 is the 25th percentile. Wages below this are outliers.
$33.26 - $40.28
9% of jobs
The median wage is $46 / hr.
$40.28 - $47.29
20% of jobs
$47.29 - $54.31
18% of jobs
$55.85 is the 75th percentile. Wages above this are outliers.
$54.31 - $61.32
18% of jobs
$61.32 - $68.33
10% of jobs
$68.33 - $75.35
0% of jobs
$75.35 - $82.36
0% of jobs
$82.36 - $89.38
0% of jobs
$89.38 - $96.39
1% of jobs
$19
$50
$96
How much do it production support analyst jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?
To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.
What does an IT support analyst do?
An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and resolve issues to ensure smooth IT operations, typically working in help desk or support environments. Strong communication skills and knowledge of operating systems and common software are essential for this role.
Is IT hard to be an IT analyst?
Being an IT Production Support Analyst involves technical problem-solving, troubleshooting, and understanding IT systems, which can require strong analytical skills and knowledge of tools like ticketing systems and monitoring software. The role often demands continuous learning to keep up with evolving technology, but it is generally manageable with proper training and experience.
How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?
IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.
What does a production support analyst do?
A production support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and applications to ensure continuous operation. They analyze issues, implement fixes, and collaborate with development teams to improve system stability and performance, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of IT infrastructure are essential for this role.
What is the difference between It Production Support Analyst vs Network Support Technician?
| Aspect | It Production Support Analyst | Network Support Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA Network+, Cisco CCNA |
| Work Environment | Data centers, IT departments, 24/7 support | Network labs, client sites, troubleshooting |
| Industry Usage | IT services, finance, healthcare | Telecom, IT, enterprise networks |
| Primary Focus | Application and system support, incident resolution | Network infrastructure, connectivity issues |
The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.
What skills do you need to be a production support analyst?
A production support analyst needs strong technical skills in troubleshooting, system monitoring, and understanding of IT infrastructure and applications. Knowledge of scripting, databases, and ticketing tools is essential, along with good communication skills to coordinate with teams and users. Certifications like ITIL can also be beneficial for managing IT service processes.
What is an IT Production Support Analyst?
An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.
We enable #HumanFirstDIGITAL
We are hiring for a Production Support Analyst for a remote opportunity.
Role: Production Support Analyst
Location: Remote
Position: 1
Role Overview:
We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams.
Key Responsibilities:
Lead real-time system monitoring and proactive incident management activities
Drive production support operations and ensure high availability of critical applications and services
Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents
Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems
Perform root cause analysis and develop preventive measures to improve system reliability
Support production deployments and operational readiness activities
Monitor application and infrastructure health using Splunk and other monitoring tools
Utilize SQL for data validation, troubleshooting, and operational support
Manage incidents, service requests, and problem records using ServiceNow and Jira
Support Linux-based troubleshooting, scripting, and automation initiatives
Develop and maintain SOPs, operational runbooks, and support documentation
Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence
Drive continuous improvement initiatives to enhance production support processes
Required Skills:
Strong experience with IBM DataPower
Experience supporting Managed File Transfer (MFT) environments
Strong knowledge of IBM MQ
Production Support experience in enterprise environments
Experience with Splunk monitoring and analysis
Knowledge of EDI X12 transactions
Strong SQL querying and troubleshooting skills
Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents
Experience with Incident Management tools such as ServiceNow and Jira
Strong troubleshooting and root cause analysis skills
Experience working in Linux environments
Excellent communication and stakeholder management skills
Preferred Skills:
Healthcare domain experience
Medicaid systems experience
Experience with EDI 270/271 transactions
Automation and scripting experience
Experience supporting large-scale integrated enterprise applications
Knowledge of operational governance and service management best practices
Expected Deliverables:
Incident Management Deliverables
Infrastructure Deliverables
Operations and Maintenance Deliverables
Operations and Maintenance Guide
Production Playbook
Root Cause Analysis Documentation
Operational Runbooks and SOPs
Monitoring and Reporting Artifacts
Education Requirement:
Bachelors degree in Information Technology, Computer Science, Engineering, or a related field preferred.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified by Great Place To Work in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.
Our Commitment to Environment:
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
Health Insurance with Dental & Vision
401(k) Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Continuous Learning and Career Development Opportunities