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It Production Support Analyst Jobs (NOW HIRING)

Crane Payment Innovations

$65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

WHAT YOU'LL BE DOING The IT Site Support Analyst is responsible for delivering an exceptional end ... technology for securing physical products, and its sophisticated electronic equipment and ...

PTA Plastics

IT Support & Systems Analyst

Longmont, CO · On-site

$70K - $95K/yr

There is something exciting about being on the front end of product development and evolution. PTA ... The IT System & Support Analyst will be responsible for providing technical assistance and support ...

TP-Link

IT Support Analyst - Early Careers

Irvine, CA · On-site

TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products. They are seeking a proactive IT Support Analyst to provide hands-on IT support, manage onboarding ...

Radiology Partners

IT Support Analyst II

$65K - $75K/yr

  • Medical

  • Retirement

  • PTO

General information Press space or enter keys to toggle section visibility Job Title IT Support Analyst II City Remote Work Location Type Remote State Remote Employment Type Full-time (30+ hrs/week) ...

Rockland Trust

Executive IT Support Analyst

Rockland, MA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are seeking an experienced Executive IT Support Analyst to provide premium, white-glove technical support to senior executives, Board of Directors members, and Executive Assistants. This highly ...

Artesia General Hospital

IT SUPPORT ANALYST-1558

Artesia, NM · On-site

$26.01 - $39.95/hr

Assign customer support calls to IT support analyst teams according to the procedure. * Function as part of project teams to provide system deployment, upgrades, or relocation. * Provide 24/7 support ...

MWH

IT Support Analyst - MWH

Phoenix, AZ · On-site

$23 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the Role We are looking for a reliable and self-motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

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It Production Support Analyst information

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How much do it production support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

Is IT production support analyst hard to be an IT production support analyst?

Becoming an IT production support analyst requires technical knowledge of systems, troubleshooting skills, and familiarity with tools like ticketing systems and monitoring software. The role can be challenging due to the need for quick problem resolution and handling high-pressure situations, but it is manageable with proper training and experience.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is an IT Production Support Analyst job stressful?

IT Production Support Analysts often work in fast-paced environments where they handle system issues and outages, which can be stressful during critical incidents. The role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during off-hours or urgent situations.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
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What job categories do people searching It Production Support Analyst jobs look for?

The top searched job categories for It Production Support Analyst jobs are:

Infographic showing various It Production Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Site Support Analyst

Crane Payment Innovations

On-site

$65/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES," then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by more than 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.
WHAT YOU'LL BE DOING
The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. This role is based in Mount Prospect, IL (onsite) and will be responsible for the following:
  • Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets.

  • Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution.

  • Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades.

  • Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management.

  • Provide coverage for other site-based IT team members during absences, ensuring uninterrupted IT support for users.

  • Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts.

  • Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement.

  • Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward.

  • Collaborate effectively with technical and non-technical colleagues to deliver solutions in a supportive, team-oriented environment.

  • Deliver consistent, high-quality customer service while building strong, trusted relationships with stakeholders.

WHO WE'RE LOOKING FOR
We're looking for a hands-on IT professional who thrives in a site-based support environment and takes ownership of delivering a reliable, high-quality end-user experience. The ideal candidate is comfortable balancing day-to-day support with planned project work, communicates clearly in daily standups, and proactively manages priorities in a fast-paced setting.
Qualifications and Requirements
  • Bachelor's degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software

  • CompTIA A+, Net+ preferred

  • Proven experience supporting Windows 11 and IP networks

  • Procure and support iOS devices

  • Excellent communication, organization, and attention to detail

  • Effective teamwork and customer service skills

  • Quick learner and adaptable to new technologies and changing tasks

  • Availability to provide after-hours support for major rollouts and system updates

Personal Attributes
  • Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes.

  • Strong interest in technology with a willingness to learn and adapt to new tools and processes.

  • High level of integrity, professionalism, and personal accountability.

  • Detail-oriented and dependable in a fast-paced, performance-driven environment.

  • Collaborative, results-focused team member with a strong customer service mindset.

WHAT WE'RE OFFERING
  • Base salary $65-75K
  • Comprehensive Benefits; Medical, Vision & Dental
  • 401k Plan
  • Defined career growth plans
  • Flexible work environment
  • Generous paid time off, including sick and holiday
  • Community involvement and volunteering events
  • Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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