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It Production Support Analyst Jobs (NOW HIRING)

Enginuity

IT Support Analyst

Columbia, MD

$38K - $77K/yr

  • Medical

  • Dental

  • Vision

ESSENTIAL FUNCTIONS: * IT Support - * Monitor ticketing system to document, assign and resolve end user technical problems. * Follow-up with customers to ensure appropriate resolutions have been ...

Netsmart USA

Las Vegas IT Support Analyst

Las Vegas, NV · On-site

$65K - $80K/yr

  • Medical

  • PTO

As an IT Support Analyst, you'll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Your responsibilities will ...

Harris

$22.83/hr

Job Title: IT Associate Desktop support analyst Location: On Site - Mobile, AL Duration: Full-Time ... MAC and IOS products preferred * Loading PC's * Trouble shooting issues * Customer Service oriented ...

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It Production Support Analyst information

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How much do it production support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

Is IT production support analyst hard to be an IT production support analyst?

Becoming an IT production support analyst requires technical knowledge of systems, troubleshooting skills, and familiarity with tools like ticketing systems and monitoring software. The role can be challenging due to the need for quick problem resolution and handling high-pressure situations, but it is manageable with proper training and experience.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is an IT Production Support Analyst job stressful?

IT Production Support Analysts often work in fast-paced environments where they handle system issues and outages, which can be stressful during critical incidents. The role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during off-hours or urgent situations.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Support Analyst

Enginuity

Columbia, MD

$38K - $77K/yr

Full-time

Medical, Dental, Vision

Posted 20 days ago

Job description

POSITION SUMMARY:

Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues. Identify the need for and contribute to the creation of knowledge articles for internal and customer reference. Onboard and Off board employees, temps, contractors, and consultants. Assist with the administration of all account-based network services, including Active Directory domain end user, device and policy management, email and instant messaging, IP telephony and messaging and application-specific administrative functions. Responsible for the IT Asset Management program for the organization.

ESSENTIAL FUNCTIONS:

  • IT Support -
    • Monitor ticketing system to document, assign and resolve end user technical problems.
    • Follow-up with customers to ensure appropriate resolutions have been implemented.
    • Identify, image, configure, customize, assign and deliver workstations for new users, current user equipment upgrades and current user PC re-images.
    • Conduct new user orientation as appropriate.
    • Retrieve, re-image and store PC equipment from separating employees, temps, contractors and consultants.
    • Maintain PC image library.
    • Perform all PC workstation, peripherals and IT phone moves for employee, temp, contractor, and consultant physical moves.
    • Setup laptops and projectors for conference room meetings in HQ.
  • Documentation and Administration -  
    • Responsible for maintaining inventory records/asset management, monitoring repairs and procuring IT-authorized hardware and software.
    • Assists in administering Active Directory domain accounts as required.
    • On board and Off board users by assisting in the creation and suspension of all relevant domain, email, VOIP phone and application accounts as necessary.
    • Create, update, and solicit documentation from team members to ensure appropriate knowledge of systems and applications is available.
    • As a knowledge center contributor, introduce efficiencies to support processes and provide customers with self-help resources, as appropriate.

      SECONDARY RESPONSIBILITIES:

      • Collaborate with staff in all areas of IT
      • Perform other job-related duties as assigned.

      QUALIFICATIONS:

      Education - Bachelor’s in Computer Science, Engineering or related discipline or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.

      Further Training - A+ and Network+ certifications or equivalent

      Professional Experience - 

      • One year of related work experience providing Tier I and Tier II desktop application, operating system support and customer service.
      • One year experience in an Active Directory and Microsoft Exchange environment preferred.
      • Experience with IT Management tools; Service Now, Quest Kace, Meraki, End Point Manager, MS 365 Admin.

      Computer Skills - 

      • Network and desktop knowledge and experience including experience with any of the following:
        • Client Server: Windows 2016/2019/2022
        • Desktop: Windows 10/11, Outlook, Visio, Project, MS Office 365
        • Client Hardware: Workstations, Laptops, Tablets, Apple iOS Devices
        • Systems Management: MDM Software (Meraki/End Point Manager)
      • Network: Strong TCP/IP knowledge, including experience with firewall configuration.

      Mobility - N/A

      Other Requirements - 

      • Excellent communication and customer service skills.
      • Demonstrated ability to prioritize and problem solve.
      • Strong time management and sense of urgency.
      • Troubleshooting skills to resolve issues.

      Pay Range: $38,500 - $77,500

      CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.

      Apply