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It Production Support Analyst Jobs (NOW HIRING)

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

More than a CDMO, we are a responsible and dedicated partner that takes care of your products from concept to patient. The IT Support Analyst is responsible for delivering high-quality technical ...

JPC Partners

Systems Support Analyst

Audubon, PA

The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center ...

JPC Partners

Systems Support Analyst

Norristown, PA · On-site

The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center ...

mthree

Production Support/SRE Analyst

Houston, TX · On-site

As a Production Support/SRE Analyst, you will play a vital role in enterprise technology and ... or IT Operations. Qualifications : Required : • Bachelor's degree in computer science or a ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

O'Reilly Auto Parts

The IT Support Analyst helps end-users resolve issues with computer hardware or software. This ... Preferred: Monitors, diagnoses and fixes problems with technology products. Expresses ideas ...

TreeHouse Foods

IT Desktop Support Analyst

Ogden, UT · On-site

$63K - $95K/yr

Information Technology Support Job Posting Title: IT Desktop Support Analyst About Us: TreeHouse ... At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around ...

TreeHouse Foods, Inc.

IT Desktop Support Analyst

Ogden, UT · On-site

$63K - $95K/yr

Information Technology Support Job Posting Title: IT Desktop Support Analyst About Us: TreeHouse ... At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

... products and services in the commercial and home services industry. The IT Support Analyst will ... provide primary technical support to end-users, resolve service tickets, and perform root cause ...

FourKites

IT Support Analyst

Chicago, IL

We are seeking an experienced IT Support Analyst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support ... products, True Anomaly engineering software, and O365 tooling. • Collaborate with other IT team ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support ... products, True Anomaly engineering software, and O365 tooling. • Collaborate with other IT team ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

CipherStaff

IT Support Analyst

Arlington, VA · Hybrid

Seeking Support Analyst with software support, project management, business analysis and/or ... When you finish your project, you will have a functioning production system ready for launch. On ...

Vast Bank

IT SUPPORT ANALYST I

Tulsa, OK · On-site

Vast Bank is looking to hire a IT Support Analyst, I! About Vast Bank Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep ...

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All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

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$19

$50

$96

How much do it production support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, 1% Temporary, and 8% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

IT Support Analyst

Abzena Inc.

Bristol, PA • On-site

Full-time

Posted 5 days ago

Job description

With extensive experience in developing biologics and bioconjugates, we offer a seamless service delivered by fully integrated teams, from early discovery to commercial manufacturing.
Forward-thinking and committed, we find the best solution and use the right technologies to design, develop and manufacture your products to ensure we get vital medicines to patients quickly and safely.
We are dedicated to quality excellence. We are driven to get better treatments to market, efficiently and responsibly by reducing timelines and delivering the highest quality products and services.
We are Abzena. More than a CDMO, we are a responsible and dedicated partner that takes care of your products from concept to patient.
The IT Support Analyst is responsible for delivering high-quality technical support to end users by resolving incidents and service requests across a range of IT systems and applications. This role serves as a key member of the IT Service Desk, providing timely, professional, and customer-focused support while ensuring adherence to established IT processes, security standards, and service-level agreements.
Responsibilities
End-User Support & Incident Resolution
  • Provide Tier 1-2 technical support for hardware, software, and enterprise applications
    • >

  • This role is required to be onsite Monday through Friday during business hours.
    • >

  • Diagnose, troubleshoot, and resolve user-reported issues in a timely manner
    • >

  • Own support tickets end-to-end from intake through resolution and closure
    • >

  • Appropriately escalate complex or high-impact issues while maintaining ownership and communication
    • >

  • Provide onsite IT support for lab and research environments, including shared workstations, instrument PCs, label printers, scanners, and specialized peripherals.
    • >

Service Desk Operations
  • Accurately log, categorize, and update tickets in the IT ticketing system
    • >

  • Adhere to ITIL-aligned incident, request, and change management processes
    • >

  • Meet or exceed established service-level targets and response times
    • >

  • Participate in on-call or after-hours support rotations as required
    • >

Documentation & Knowledge Management
  • Create and maintain clear, concise knowledge base articles and troubleshooting guides
    • >

  • Document solutions, workarounds, and standard procedures to improve team efficiency
    • >

  • Identify recurring issues and propose process or tooling improvements
    • >

Collaboration & Projects
  • Collaborate with internal IT team members and external support partners as needed
    • >

  • Support IT projects such as system upgrades, tool rollouts, endpoint deployments, and process improvements
    • >

  • Assist with site-level and cross-site IT initiatives
    • >

Security, Compliance & Best Practices
  • Follow company IT policies, data protection standards, and security best practices
    • >

  • Support compliance requirements by ensuring consistent, auditable support activities
    • >

  • Maintain GxP awareness in day-to-day support activities by documenting work performed, preserving auditability, and escalating potential compliance impacts to IT leadership and Quality as needed.
    • >

  • Immediately report security incidents or suspected risks in accordance with policy
    • >

Qualifications
Technical Skills
  • Strong working knowledge of Windows and macOS environments
    • >

  • Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • >

  • Familiarity with endpoint management, identity management, and access provisioning
    • >

  • Basic networking and troubleshooting knowledge (VPN, Wi-Fi, printers, peripherals)
    • >

Professional Skills
  • Strong customer service and communication skills
    • >

  • Ability to manage multiple priorities in a fast-paced environment
    • >

  • Clear documentation and written communication skills
    • >

  • Strong troubleshooting, analytical, and problem-solving abilities
    • >

Preferred Qualifications
  • Experience working in an IT Service Desk or enterprise support environment
    • >

  • Familiarity with ITIL concepts and best practices
    • >

  • Experience supporting remote and hybrid users
    • >

  • Exposure to regulated or compliance-driven environments (e.g., biotech, healthcare, GxP)
    • >

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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