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It Production Support Analyst Jobs (NOW HIRING)

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Shield

IT Support Analyst

Midland, TX · On-site

IT Support Analyst Department: Managed Services Employment Type: Full Time Location: NetAscendant ... Support users with Microsoft Office applications, email configurations, and productivity tools.

ID.me

IT Support Analyst

Mountain View, CA

Role Overview We are seeking an IT Support Analyst to join our dynamic IT department, supporting ... Support end-users with productivity tools, including AI-enabled applications and platforms.

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

Capital Bank

Production Support Analyst

Cary, NC

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... For more information and a complete list of products, visit AtticusLLC.com. What you will do in ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

The Loan Store, Inc. is seeking an IT Support Analyst to provide hands-on technical support to employees across the organization. This role involves troubleshooting and resolving technical issues ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Texas State Library and Archives Commision

... IT production support operations. Extensive experience in 24x7 Application support Analyst mindset Debug issue and identify right team to fix it Understand Architecture and debug the code (not ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

Provide day-to-day systems administration for production, development, and test environments ... IT systems. Skills * Strong analytical and problem-solving abilities. * Excellent verbal and ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... products and services for businesses and communities across the West Coast of the United States and ...

Stefanini

IT Support Analyst II

Owensboro, KY · On-site

Support incident triage, root cause analysis, and corrective actions to minimize production ... global IT teamsLevel of Knowledge, Skills, and Authority:Advanced troubleshooting across ...

TEKsystems

It Support Analyst

Chicago, IL

$20 - $30/hr

Support virtual meeting technologies, remote access tools, and mobile device management solutions ... Collaborate with internal IT teams and vendors to resolve escalated issues. * Maintain hardware ...

New

Nymbus, Inc.

Enterprise IT Support Analyst

$65K - $80K/yr

The Enterprise IT Support Analyst provides day-to-day technical and operational support for ... Use AI to improve productivity, documentation, troubleshooting, and communication. * Identify ...

New

Tekni-Plex

LN IT Support Analyst

$94K - $130K/yr

Because at TekniPlex, you don't just deliver products - you help shape what's next. What is the role? The LN IT Support Analyst - Finance possesses excellent LN Infor finance and costing functional ...

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All JobsIt Production Support Analyst Jobs

It Production Support Analyst information

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$19

$50

$96

How much do it production support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for it production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Production Support Analyst, and why are they important?

To thrive as an IT Production Support Analyst, you need strong problem-solving skills, knowledge of IT operations, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ITSM platforms (such as ServiceNow), and scripting languages (like Python or Shell) is typically required, with certifications like ITIL being advantageous. Excellent communication, analytical thinking, and the ability to work under pressure are critical soft skills that help address and resolve technical issues efficiently. These competencies ensure system reliability, minimize downtime, and maintain high service levels for business operations.

What tech jobs pay 400,000 a year?

In the IT production support field, roles such as senior IT support managers, solutions architects, and certain cybersecurity or cloud engineering positions can reach or exceed $400,000 annually, especially with extensive experience, specialized skills, and certifications like AWS or Cisco. These high-paying roles often involve leadership, complex problem-solving, and working in high-stakes environments, sometimes with additional bonuses or stock options.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and resolve technical incidents to ensure smooth IT operations within an organization.

How does an IT Production Support Analyst typically interact with other teams to resolve critical incidents?

IT Production Support Analysts regularly collaborate with development, operations, and QA teams to quickly diagnose and resolve system issues or outages. During critical incidents, they serve as a central point of communication, gathering information from multiple stakeholders and coordinating resolution efforts. This role often requires clear documentation of incidents, proactive follow-up, and participation in post-incident reviews to prevent future occurrences. Effective teamwork and communication skills are essential for success in this fast-paced, cross-functional environment.

What does a production support analyst do?

A production support analyst is responsible for monitoring, maintaining, and troubleshooting IT systems and applications to ensure continuous operation. They analyze issues, implement fixes, and collaborate with development teams to improve system stability and performance, often using tools like ticketing systems and monitoring software.

What is the difference between It Production Support Analyst vs Network Support Technician?

AspectIt Production Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, 24/7 supportNetwork labs, client sites, troubleshooting
Industry UsageIT services, finance, healthcareTelecom, IT, enterprise networks
Primary FocusApplication and system support, incident resolutionNetwork infrastructure, connectivity issues

The It Production Support Analyst primarily handles application and system support within IT environments, focusing on incident resolution and system stability. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ, with the analyst focusing on systems and applications, and the technician on network hardware and connectivity.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries can vary based on industry, location, and level of expertise, but cybersecurity roles are generally well-compensated within IT support careers.

What is an IT Production Support Analyst?

An IT Production Support Analyst is a professional responsible for maintaining and troubleshooting software applications and systems used in a business's day-to-day operations. They monitor system performance, resolve technical issues, and ensure that services remain available and reliable for end users. These analysts often work closely with development, operations, and business teams to identify and address problems quickly. Their role is critical for minimizing downtime and ensuring the continuous functionality of essential IT services.
More about It Production Support Analyst jobs
What job categories do people searching It Production Support Analyst jobs look for? The top searched job categories for It Production Support Analyst jobs are:
Infographic showing various It Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 86% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
IT Support Analyst- 3578759

IT Support Analyst- 3578759

AMS Staffing, Inc.

Houston, TX • Hybrid

$55K - $65K/yr

Full-time

Posted 10 days ago

Job description

Job Title: IT Support Analyst

Location: Houston-77056

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: Hybrid (4 days in office/1 remote)

Term: Permanent

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

 


JOB DESCRIPTION

 

 

Job Summary: IT Support Analyst – Houston, TX

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.



Key Responsibilities:

  • Provide Tier 1 help desk support via ticketing system
  • Troubleshoot software, hardware, and networking issues for both onsite and remote users
  • Assist with user onboarding and offboarding
  • Maintain IT inventory and manage equipment check-in/out
  • Support anti-virus software, patch management, and network troubleshooting
  • Help maintain the help desk portal and document internal how-tos
  • Set up and support conference room tech and user phone/headset systems



Required Skills:

  • Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  • Basic networking knowledge (TCP/IP, DHCP, DNS)
  • Understanding of Group Policies, file and print services, and event log analysis
  • Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  • Strong organizational, communication, and customer service skills



Physical Requirements:

  • Must be able to lift up to 30 pounds



Education:

  • Minimum high school diploma or equivalent