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Tier 1 Jobs (NOW HIRING)

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

Solvere One

Desktop Support Technician - Tier 1

Manhattan, NY · On-site

$22.25 - $28.25/hr

They are seeking a Desktop Support Technician - Tier 1 to provide onsite support, resolve Tier 1 incidents, and assist users with hardware and software issues. Responsibilities : • Identifies ...

ADMAR SUPPLY CO INC

Technician Tier 1

Cicero, NY · On-site

$24 - $32/hr

Technician Tier IV : Minimal relevant technician experience; qualified to perform work on a minimal ... High school degree and 1+ years' experience working in a service environment. * Experience working ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

ColorCoat Inc

Production Tier 1

Van Buren, AR · On-site

Great Employee Referral Bonus Incentives/Signing Bonus Beginner Tier 1, $16.50 - $17.50/Hour Intermediate Tier 2, $17.50 - $18.50/Hour Expert Tier 3, $18.50 - $19.50/Hour Skilled/Leads Tier 4 - $19 ...

Career Personnel

Tier 1 Analyst

Montgomery, AL · On-site

Tier One Supplier to Hyundai and KIA are seeking a new team member!! Monday through Friday 07:00 am to 05:00 pm with overtime mandatory as needed. It's not a 24/7 job but there are times you may get ...

ARA

Tier 1 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Executive Airlift Government Security Operations Center (GSOC) - Tier 1 Analyst Available Shifts * Monday thru Friday Mid Shift Hours: 3 PM to 11 PM * Monday thru Friday Overnight Shift Hours: 11 PM ...

TGI MAIN COMPANY

Helpdesk Tier 1

West Caldwell, NJ · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

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Tier 1 information

See salary details

$634

$1.7K

$2.5K

How much do tier 1 jobs pay per week?

As of Jun 10, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
What job categories do people searching Tier 1 jobs look for? The top searched job categories for Tier 1 jobs are:
Tier 1 jobs near you
Infographic showing various Tier 1 job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier- 1 Sipport

Tier- 1 Sipport

Donato Technologies, Inc

Frisco, TX • On-site

$35 - $40/hr

Contractor

Posted 14 days ago

Job description

Tier-1 Support:

  • Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided.

  • Raise an incident in ServiceNow, and close it again upon incident resolution.

  • Resolve incidents, based on work instructions provided by the Tier 2 team.

  • Knowledge of ITIL v3 is recommended

  • Fulfil the role on incident manager – i.e. making sure that all incidents are resolved within the SLA windows, and communicate with all stakeholders involved.

  • In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. On every shift we will have a designated Escalation Manager and Incident Manager.