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Tier 1 Jobs (NOW HIRING)

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

ADMAR SUPPLY CO INC

Technician Tier 1

Cicero, NY · On-site

$24 - $32/hr

Technician Tier IV : Minimal relevant technician experience; qualified to perform work on a minimal ... High school degree and 1+ years' experience working in a service environment. * Experience working ...

ColorCoat Inc

Production Tier 1

Van Buren, AR · On-site

Great Employee Referral Bonus Incentives/Signing Bonus Beginner Tier 1, $16.50 - $17.50/Hour Intermediate Tier 2, $17.50 - $18.50/Hour Expert Tier 3, $18.50 - $19.50/Hour Skilled/Leads Tier 4 - $19 ...

Career Personnel

Tier 1 Analyst

Montgomery, AL · On-site

Tier One Supplier to Hyundai and KIA are seeking a new team member!! Monday through Friday 07:00 am to 05:00 pm with overtime mandatory as needed. It's not a 24/7 job but there are times you may get ...

ARA

Tier 1 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Executive Airlift Government Security Operations Center (GSOC) - Tier 1 Analyst Available Shifts * Monday thru Friday Mid Shift Hours: 3 PM to 11 PM * Monday thru Friday Overnight Shift Hours: 11 PM ...

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Tier 1 information

See salary details

$634

$1.7K

$2.5K

How much do tier 1 jobs pay per week?

As of Jun 10, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
What job categories do people searching Tier 1 jobs look for? The top searched job categories for Tier 1 jobs are:
Tier 1 jobs near you
Infographic showing various Tier 1 job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier 1 Support

Tier 1 Support

I3 Broadband LLC

East Peoria, IL • On-site

$17 - $19/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary:

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband products and services.

Duties/Responsibilities:
  • Handle customer inquiries promptly and effectively through various communication channels.
  • Maintain up-to-date and accurate customer records.
  • Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
  • Provide support for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
  • Work within our ticketing system to document all customer interactions including requests for technical assistance, steps taken to resolve them, and specific time frames for scheduled appointments.
  • Educate and assist customers with troubleshooting i3 Broadband provided equipment, as well as assist in some basic home networking support.
  • Escalate issues to Tier 2 as needed to assist in diagnosing network issues. Use appropriate communication and documentation to inform the team of important issues and information which will help improve team performance.
  • Participate in the on-call rotation as agreed by the Tier One Support team. When on-call, be prepared to address technical issues at all times.
Required Skills/Abilities:
  • Willing and has a desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
  • Inquisitive and analytical with a passion for technology.
  • Delight in providing outstanding customer satisfaction.
  • Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Must be computer proficient with a basic and diverse understanding of consumer electronics.
  • Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer inquiries.
  • Ability to work independently and maintain confidentiality.
  • Ability to handle and prioritize multiple tasks each day.
  • Strong documentation skills and ability to identify and produce clear, comprehensive written instructions and technical documentation that other people can understand.
  • Must be detail-oriented and work as part of a team.
  • Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule.
  • Willing to train, accept feedback and learn the job according to i3 standards.
Education/Experience:
  • No prior experience is necessary, however, previous customer service or IT-related experience such as IT helpdesk is preferred.
  • High School diploma/GED
  • Must have a clean driving record and the ability to pass a criminal background check.
Physical Requirements:
  • Must be able to sit at a desk for extended periods, working at a computer for up to 8 hours per day.
  • Ability to communicate orally and in writing.
  • Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.
Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.