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Tier 1 Jobs (NOW HIRING)

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

WEBIT Services

Tier 1 Technician

Naperville, IL

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

LinTech Global Inc.

FSMS Tier 1 Lead

Chesapeake, VA · On-site

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

ColorCoat Inc

Production Tier 1

Van Buren, AR · On-site

Great Employee Referral Bonus Incentives/Signing Bonus Beginner Tier 1, $16.50 - $17.50/Hour Intermediate Tier 2, $17.50 - $18.50/Hour Expert Tier 3, $18.50 - $19.50/Hour Skilled/Leads Tier 4 - $19 ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA · On-site

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA · On-site

$125K - $150K/yr

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 3 months contract to hire Pay Rate: $30.00 / Hour Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible for ...

JFL Consulting LLC

SOC Analyst Tier 1

Springfield, VA · On-site

$65K - $100K/yr

SOC Analyst Tier 1 Place of Performance: Springfield, VA About JFL Consulting: With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community's most ...

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Tier 1 information

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$634

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$2.5K

How much do tier 1 jobs pay per week?

As of Aug 3, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What is a Tier 1 job?

A Tier 1 job typically refers to entry-level positions that require minimal experience and training. These roles often involve basic customer service, administrative tasks, or technical support, and may require foundational skills or certifications. Tier 1 employees usually handle initial customer interactions and escalate complex issues to higher tiers.

What jobs pay $700 an hour?

Jobs that can pay $700 an hour typically include specialized roles such as high-level consultants, certain medical specialists, experienced lawyers, or top-tier executives. These positions often require advanced skills, extensive experience, certifications, or working in high-demand industries, and they may involve freelance or contract work with flexible schedules.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

What is tier 1, tier 2, and tier 3 in it?

In IT, tier 1, tier 2, and tier 3 refer to levels of technical support or help desk roles. Tier 1 handles basic customer issues and initial troubleshooting, tier 2 manages more complex problems requiring specialized knowledge, and tier 3 involves advanced support, often involving engineers or developers for complex system issues.

What jobs pay 4000 a week without a degree?

Certain high-paying sales roles, such as real estate agents or insurance brokers, can earn $4,000 or more weekly through commissions, often requiring strong communication skills and licensing. Additionally, some skilled trades like commercial truck driving or specialized construction work may reach this income level with experience and certifications, especially in high-demand markets.
More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
What job categories do people searching Tier 1 jobs look for? The top searched job categories for Tier 1 jobs are:
Tier 1 jobs near you
Infographic showing various Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

Tier 1 Upholsterer

Jasper Group

Jasper, IN • On-site

Other

Posted 18 days ago

Job description

Tier 1 Upholsterer experience

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