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Tier 1 Jobs (NOW HIRING)

Navstar

Service Desk Tier 1 Lead

Washington, DC · On-site

Service Desk Tier 1 Lead GTSC seeks a highly experienced and motivated Service Desk Tier 1 Lead. Position contingent upon contract award. Multiple positions available. Location: Washington, DC.

Dark Wolf

Tier 1 Systems Administrator

Tampa, FL · On-site

Dark Wolf Solutions is looking for a Tier 1 Systems Administrator to provide support across the company. This position will require on-site support in Tampa, FL, and involves monitoring IT infrastr ...

State of Maryland

Tier 1 Helpdesk Support

Baltimore, MD · On-site

$75K - $117K/yr

This position delivers Tier 1 IT support services by troubleshooting user issues, resolving incidents, managing service requests, and ensuring timely escalation and resolution in coordination with ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

HR STAFFING SOLUTIONS INC

Be Seen First

Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

HR STAFFING SOLUTIONS INC

Be Seen First

Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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All JobsTier 1 Jobs

Tier 1 information

See salary details

$634

$1.7K

$2.5K

How much do tier 1 jobs pay per week?

As of Jun 10, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
What job categories do people searching Tier 1 jobs look for? The top searched job categories for Tier 1 jobs are:
Tier 1 jobs near you
Infographic showing various Tier 1 job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier 1 Systems Administrator

Tier 1 Systems Administrator

Dark Wolf Solutions

Tampa, FL • On-site

$55K - $65K/yr

Full-time

Posted 8 days ago

Job description

Dark Wolf Solutions is looking for a Tier 1 Systems Administrator to provide support across the company. This position will require on-site support in Tampa, FL. Responsibilities include:
  • Monitoring and maintaining corporate IT infrastructure and tools.
  • Supporting delivery teams with IT requirements, ensuring compliance with corporate protocols.
  • Upgrading, installing, and configuring new hardware and software to meet corporate objectives.
  • Implementing security protocols and procedures to prevent potential threats.
  • Creating and managing user accounts and performing access control.
  • Performing diagnostic tests and debugging procedures to optimize computer systems.
  • Documenting processes, as well as backing up and archiving data.
  • Endpoint hardware and software troubleshooting.

Required Qualifications:
  • Proven customer service experience
  • Working knowledge of software engineering concepts, principles, and theories
  • Working knowledge of the software development process
  • Proven ability to grasp and apply new information quickly
  • Strong desire to grow in a DevOps environment
  • Shows initiative on assignments, and professionally executes projects with little direction
  • Ability to handle ever increasing responsibility and assignments with growing complexity
  • Work as an integral part of a team and thrive in collaborative environments
  • Thrives in team success, meeting and exceeding personal and team commitments
  • Working knowledge of software tools supporting Integrated Development Environments (IDE), version control, defect reporting and scripting
  • Ability to be creative, innovative and responsible, and able to master good decision-making skills
  • Ability to learn and apply company policies and procedures to resolve routine issues
  • Strong written and verbal communication skills
  • Ability to recognize and clearly report relevant information
  • Experience with Linux, Windows, or macOS
  • US Citizenship and clearable to a Top Secret security clearance or higher

Desired Qualifications:
  • CompTIA Security+
  • Tier 1 help desk experience
  • Working knowledge of Jira, development tools/environments
  • Experience safely updating and patching libraries and applications
  • Experience addressing issues in Apache and application logs
  • Experience using Bash, Python, or Google Web Toolkit (GWT)
  • Building and maintaining security-complaint systems
  • Bachelor's degree in computer science or a related field or equivalent work experience

The estimated salary range for this role is $55,000.00 - $65,000.00, commensurate on experience and technical skillset.
We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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