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Tier 1 Jobs (NOW HIRING)

CSOC Tier 1 Analyst **Immediate Requirement** **Onsite** CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you ...

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal ...

Accuclave Tier 1

Saddle Brook, NJ ยท On-site

$18 - $21/hr

Now Hiring for: 3rd Shift Accuclave Tier 1 (M-F 11:30pm-8:00am) Previous extrusion or wire and cable experience highly preferred. TE Wire & Cable LLC proudly supports the future of flight and ...

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal ...

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

General Worker Tier 1 - 1st Shift + 2nd shift| Pierceton, IN Pay: $18.48/hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM - 1:00 PM - 9:00 PM We are seeking dependable and detail-oriented individuals ...

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Tier 1 Help Desk Analyst

Arlington, VA ยท On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Act as point of contact for Tier 1 Select customers for after-sales services including technical and billing/care support * Orchestrate and monitor service recovery/ NPS recovery * Drive end to end ...

Helpdesk Technician - Tier 1

Falls Church, VA ยท On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Helpdesk Technician - Tier 1

Falls Church, VA ยท On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Helpdesk Technician - Tier 1

Falls Church, VA ยท On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Helpdesk Technician - Tier 1

Falls Church, VA ยท On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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Tier 1 information

See salary details

$634

$1.7K

$2.5K

How much do tier 1 jobs pay per week?

As of Jul 13, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What is a Tier 1 job?

A Tier 1 job typically refers to entry-level positions that require minimal experience and training. These roles often involve basic customer service, administrative tasks, or technical support, and may require foundational skills or certifications. Tier 1 employees usually handle initial customer interactions and escalate complex issues to higher tiers.

What jobs pay $700 an hour?

Jobs that can pay $700 an hour typically include specialized roles such as high-level consultants, certain medical specialists, experienced lawyers, or top-tier executives. These positions often require advanced skills, extensive experience, certifications, or working in high-demand industries, and they may involve freelance or contract work with flexible schedules.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

What is tier 1, tier 2, and tier 3 in it?

In IT, tier 1, tier 2, and tier 3 refer to levels of technical support or help desk roles. Tier 1 handles basic customer issues and initial troubleshooting, tier 2 manages more complex problems requiring specialized knowledge, and tier 3 involves advanced support, often involving engineers or developers for complex system issues.

What jobs pay 4000 a week without a degree?

Certain high-paying sales roles, such as real estate agents or insurance brokers, can earn $4,000 or more weekly through commissions, often requiring strong communication skills and licensing. Additionally, some skilled trades like commercial truck driving or specialized construction work may reach this income level with experience and certifications, especially in high-demand markets.
More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
Infographic showing various Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
CSOC Tier 1 Analyst

CSOC Tier 1 Analyst

CSEngineering

Rockville, MD โ€ข On-site

Full-time, Other

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago


Job description

CSOC Tier 1 Analyst

**Immediate Requirement**

**Onsite**

CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you are responsible for the initial assessment of alerts and notification to determine whether an incident requires Level II and III support. This position operates within a team of CSOC Analysts and escalates incidents to appropriate levels within CSOC hierarchy based on requirements and standard operating procedures.

JOB RESPONSIBILITIES

ยท Provide Level I technical support in CSOC operations and activities. (CSOC is a 24/7 operations center environment.)

ยท Provide daily/weekly updates to CSOC Level II support on CSOC operations and developments.

ยท Perform initial triage and response of CSOC events, notifications, and alerts.

ยท Identify security incidents and distinguish them from non-security-related issues and escalate to the appropriate tier within the CSOC hierarchy, while maintaining clear documentation.

ยท Operate within the CSOC ticketing system and participate in the development and optimization of efficient incident reporting procedures.

ยท Maintain awareness of the IT infrastructure and changes that may impact national cybersecurity or predicator detection.

ยท Recommend procedures to Security Operations Center (CSOC) Level II support for improvement of the level one CSOC duties and activities.

ยท Maintain up to date information about the comprehensive security tool suite available within the organization to effectively develop and escalate security incidents.

ยท Participate in ongoing informal as well as formal knowledge-sharing sessions within CSOC and IT departments.

ยท Assist, as required, with the forensic analysis of less complex digital media devices.

ยท Assist with the documentation required for the findings and recommendations for digital media analysis.

REQUIRED CERTIFICATIONS AND QUALIFICATIONS

ยท Bachelor's degree and 1 to 3 years of cyber operation experience.

ยท Additional work experience and certifications will be considered in lieu of a bachelor's degree.

ยท Certifications: Splunk Core Certified User, Security+, and A+

ยท Ability to work a day or night shift rotational schedule.

ยท Additional Desired Experience: ITIL, SNOW,

ยท HHS experience a plus.

Location: Parklawn Drive, Rockville MD (Onsite)

BACKGROUND AND SECURITY SCREENING

  • Final candidates may be subject to employment verification, education verification, professional reference checks, criminal background screening, security clearance verification, and/or suitability review, as permitted by applicable federal, state, and local laws.
  • Candidates are expected to provide accurate and complete information throughout the application and interview process. Any material misrepresentation, omission of relevant information, falsification of qualifications, certifications, employment history, clearance status, or educational credentials may result in removal from consideration or withdrawal of an employment offer.
  • For positions supporting federal agencies or government contracts, additional security, clearance, credentialing, or customer-specific suitability requirements may apply.

COMPANY OVERVIEW

Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.

What we do- With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.

Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.

CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.

CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status. #dice


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