ZipRecruiter

Log In

1

Tier 1 Jobs (NOW HIRING)

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

TGI MAIN COMPANY

Helpdesk Tier 1

Cherry Hill, NJ · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Proven IT

Tier 1 Engineer

Tinley Park, IL · On-site

$35K - $50K/yr

The Tier I Engineer has a broad understanding of the hardware, software and infrastructure unique to each Proven IT client. Responsibilities * Delivers the first line of support for Proven IT Helpdes ...

Syntrio Solutions LLC

Tier 1 Field Technician

Vernon, TX · On-site

$15.50 - $21.25/hr

Tier 1 Field Technician willbe responsible for: * Daily technical support * Installation of desktops, servers, and other network infrastructure equipment in a wide variety of industries and ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

Hillsborough County

Planner (Tier 1)

Tampa, FL · On-site

$24.67 - $43.19/hr

Tier 1 Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is ...

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID

$18.50 - $25.50/hr

HFI Management ("HFIM") is currently seeking an IT Support Tech - Tier 1 based in Idaho Falls, Idaho. HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager / Director of IT Services FLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides ...

CSEngineering

CSOC Tier 1 Analyst

Rockville, MD · On-site

CSOC Tier 1 Analyst **Immediate Requirement** **Onsite** CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

Marmon

Accuclave Tier 1

Saddle Brook, NJ · On-site

$18 - $21/hr

Now Hiring for: 3rd Shift Accuclave Tier 1 (M-F 11:30pm-8:00am) Previous extrusion or wire and cable experience highly preferred. TE Wire & Cable LLC proudly supports the future of flight and ...

Brad Hall Companies

IT Support Tier 1

Idaho Falls, ID · On-site

$45K - $55K/yr

HFI Management ("HFIM") is currently seeking an IT Support Tech - Tier 1 based in Idaho Falls, Idaho. HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM ...

Koniag, Inc.

NOC Technician Tier 1

Washington, DC · On-site

$55K - $75K/yr

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal ...

CSEngineering

CSOC Tier 1 Analyst

Rockville, MD · On-site

CSOC Tier 1 Analyst **Immediate Requirement** **Onsite** CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you ...

next page

Showing results 1-20

All JobsTier 1 Jobs

Tier 1 information

See salary details

$634

$1.7K

$2.5K

How much do tier 1 jobs pay per week?

As of Jul 9, 2026, the average weekly pay for tier 1 in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support Specialist, and why are they important?

To thrive as a Tier 1 Technical Support Specialist, you need a basic understanding of computer systems, troubleshooting, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with help desk ticketing systems, remote support tools, and basic operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate issues. These skills ensure prompt and accurate issue resolution, leading to high customer satisfaction and efficient technical support operations.

What is a Tier 1 job?

A Tier 1 job typically refers to entry-level positions that require minimal experience and training. These roles often involve basic customer service, administrative tasks, or technical support, and may require foundational skills or certifications. Tier 1 employees usually handle initial customer interactions and escalate complex issues to higher tiers.

What jobs pay $700 an hour?

Jobs that can pay $700 an hour typically include specialized roles such as high-level consultants, certain medical specialists, experienced lawyers, or top-tier executives. These positions often require advanced skills, extensive experience, certifications, or working in high-demand industries, and they may involve freelance or contract work with flexible schedules.

What types of issues does a Tier 1 support professional typically handle, and how do they collaborate with higher-tier teams?

Tier 1 support professionals are responsible for handling the initial point of contact for customer inquiries and technical issues, typically focusing on straightforward problems such as password resets, account access, and basic troubleshooting. When encountering more complex or unresolved issues, they document the case details and escalate it to Tier 2 or Tier 3 support teams, ensuring a smooth transition and clear communication. Collaboration with higher-tier teams is essential, as Tier 1 staff often gather critical information and set expectations with customers, which helps expedite resolutions. This teamwork not only improves customer satisfaction but also provides valuable learning opportunities for Tier 1 professionals.

What is a Tier 1 support role?

A Tier 1 support role is the first line of assistance in a technical support team. Individuals in this position help customers or end-users by answering basic questions, resolving simple technical issues, and escalating more complex problems to higher-level support. Typically, Tier 1 agents follow scripts or checklists to troubleshoot common problems, ensuring quick and efficient service for routine requests. This role is crucial for gathering information, documenting issues, and providing initial solutions to users.

What is the difference between Tier 1 vs Customer Service Representative?

AspectTier 1Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, help desks, technical supportCall centers, retail, online support
Employer & Industry UsageIT, telecommunications, technical supportRetail, banking, service industries
Common Search & ComparisonEntry-level support roles, technical supportCustomer service, support roles

Tier 1 roles typically focus on initial technical or customer support, requiring basic technical knowledge and working mainly in support centers. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve support functions, Tier 1 positions are more technical, whereas Customer Service Representatives often focus on general customer interactions.

What is tier 1, tier 2, and tier 3 in it?

In IT, tier 1, tier 2, and tier 3 refer to levels of technical support or help desk roles. Tier 1 handles basic customer issues and initial troubleshooting, tier 2 manages more complex problems requiring specialized knowledge, and tier 3 involves advanced support, often involving engineers or developers for complex system issues.

What jobs pay 4000 a week without a degree?

Certain high-paying sales roles, such as real estate agents or insurance brokers, can earn $4,000 or more weekly through commissions, often requiring strong communication skills and licensing. Additionally, some skilled trades like commercial truck driving or specialized construction work may reach this income level with experience and certifications, especially in high-demand markets.
More about Tier 1 jobs
What cities are hiring for Tier 1 jobs? Cities with the most Tier 1 job openings:
What are the most commonly searched types of Tier 1 jobs? The most popular types of Tier 1 jobs are:
What states have the most Tier 1 jobs? States with the most job openings for Tier 1 jobs include:
What job categories do people searching Tier 1 jobs look for? The top searched job categories for Tier 1 jobs are:
Tier 1 jobs near you
Infographic showing various Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

Helpdesk Tier 1

TGI MAIN COMPANY

Boca Raton, FL • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Job Title: Helpdesk Tier 1

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.

The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.

Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.

*If you have less than 2 years of IT experience, please refrain from submitting your resume*

Responsibilities:

  • Proficiency in Ticketing Systems and Monitoring Software is advantageous.
  • Handling Managed Solutions from various providers.
  • Competency in Computer Hardware.
  • Troubleshooting Software Issues.
  • Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
  • Strong background in Windows 10/11.
  • Exposure to Office 365.
  • Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Installation and management of software, including updates and tools.
  • Providing customer service support over the phone.
  • Remote support knowledge.
  • Networking and troubleshooting proficiency.
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
  • General understanding of IT Support client handling and various customer service scenarios.
  • Setting up mobile devices from different vendors with diverse requirements.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong troubleshooting abilities and the capacity to follow instructions.
  • Proficient documentation skills, including the creation of standard operating procedures.
  • Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
  • Professional demeanor.
  • Strong service orientation.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-person (6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487)

EEO Statement   

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Apply