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It Operations Support Analyst Jobs (NOW HIRING)

FastTek

IT Operations Support Specialist

Chicago, IL

IT Operations Support Specialist #1058135 Position Description: * This is an Information Technology ... analysis & problem resolution for the applications & infrastructure on the plant floor and lead ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The operations group serves as the core service group within the IT organization in support of member/customer and staff service. The IT Support Analyst would be responsible for the areas of system ...

D&H

IT Support Analyst I

Middletown, PA

SUMMARY The IT Support Analyst I - DC Operations is responsible for providing hands on, onsite, and remote support for technology used within a warehouse and DC environment. This role supports day to ...

Upstart

IT Support Analyst

Manhattan, NY · On-site

The IT Support Analyst will provide frontline support for devices, access, and core SaaS tools ... to-day operations, high-visibility meetings, and team onsites. • Deliver IT guidance and ...

TPX Communications

IT Operations Analyst

The IT Operations Analyst is a dual-discipline function within the IT Business Management Office ... Experience supporting or building QBR or MBR financial and operational packages. * Experience with ...

MWH

IT Support Analyst

Salem, OR · On-site

They are seeking a reliable and self-motivated IT Support Analyst to join their internal helpdesk team, providing technical assistance to employees and ensuring smooth IT operations. Responsibilities ...

All Lines Technology

IT Support Analyst

Pittsburgh, PA · On-site

All Lines Technology is seeking an IT Support Analyst in Pittsburgh. This entry-level role involves ... and operations groups and/or with vendors to resolve problems • Acquiring, installing, and ...

Upstart

IT Support Analyst

Manhattan, NY · On-site

The team supports day-to-day IT operations while improving the systems, documentation, and processes that make support more consistent and scalable. As the IT Support Analyst at Upstart, you will ...

Worcester Polytech

IT Support Analyst

Worcester, MA

$22/hr

JOB TITLE IT Support Analyst LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME ... This position provides operations support for the library pay-for-print center, media sales, and ...

RennerBrown Staffing

Be Seen First

IT Operations Support Specialist

Austin, TX · On-site

$35 - $38/hr

Follow company and departmental standards for the imaging, configuration, and support of site IT ... Ability to think analytically and solve problems; conduct analysis of alternatives, make ...

D&H

IT Support Analyst I

Fresno, CA

SUMMARY The IT Support Analyst I - DC Operations is responsible for providing hands on, onsite, and remote support for technology used within a warehouse and DC environment. This role supports day to ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT Operations Support Analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT Operations Support Analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT Operations Support Analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
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Infographic showing various It Operations Support Analyst job openings in the United States as of June 2026, with employment types broken down into 44% Full Time, and 56% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.
IT Operations Support Specialist

IT Operations Support Specialist

FastTek

Dearborn, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

IT Operations Support Specialist #1058704
Job Description:
  • This is an Information Technology Operations based role that supports the Kentucky Truck Plant - home of the Super Duty, Expedition and Navigator. KTP is the most complex plant in the Company.
  • This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team.
  • As a member of the Plant IT team, you will be hands on in assisting the plant in producing vehicles that are Built Tough.
  • As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce our high-quality vehicles.
  • You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility.
  • The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet productivity goals.
  • You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance.
  • This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required:
  • IT Operations
  • Operations Support Systems
  • Technical Troubleshoot
  • IT Support
  • Technical Customer Support
  • Technical Support

Experience Required:
The successful candidate will have or be willing to quickly learn the following items:
  • Experience with Server administration; Windows (2016+) and/or Linux
  • Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
  • Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
  • Knowledge of Windows server and Windows Active Directory/ADFS
  • Experience with VM servers (vSphere).
  • Experience with Android and iOS, iPhones, iPads.
  • Experience with Office365.
  • Experience with SharePoint.
  • Experience with Office automation, Windows, PC's & Printers
  • Experience with handheld scanners and imagers.
  • Any plant floor automation experience is highly desired (Control systems, PLC's, etc.), but not required.
  • PowerShell scripting is desired but not required.

Education Required:
  • High School Diploma / GED

Education Preferred:
  • Bachelor's Degree

Additional Information:
  • Support a multi-shift operation in a manufacturing plant.
  • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
  • Interface with corporate IT and business owners to prioritize improvement efforts.
  • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
  • Focus on the integration / long term maintenance of applications and hardware.
  • Assist site IT manager with managing assignments and workload.
  • Develop, maintain, and share, accurate support documentation.
  • Support of local network equipment in a Cisco based environment.
  • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
  • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.