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It Operations Support Analyst Jobs (NOW HIRING)

Enpro Industries

IT Operations Analyst

Boise, ID · On-site

This role supports day-to-day IT operations across endpoints, Microsoft 365, identity and access ... The IT Operations Analyst is expected to be technically curious, service-oriented, accountable, and ...

City of New York

IT Operations Support

Manhattan, NY · Hybrid

DCWP is seeking a Support Specialist to join its IT Services Division. This role is responsible for ... COMPUTER SPECIALIST (OPERATION - 13622 Qualifications (1) A four-year high school diploma or its ...

FastTek

IT Operations Support Specialist

Dearborn, MI · On-site

IT Operations Support Specialist #1058046 Position Description: This is an Information Technology ... analysis & problem resolution for the applications & infrastructure on the plant floor and lead ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ... Key Responsibilities: IT Operations & Process Management * Utilize IT Service Management (ITSM ...

Saxton & Stump LLC

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Saxton & Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

United Airlines

ND · On-site

$43K/yr

About the job you're considering Capgemini is hiring an IT Support Analyst to provide enterprise-level technical support, manage incidents and service requests, and ensure seamless IT operations in a ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

TEKsystems

IT Operations Analyst

Honolulu, HI

$30 - $50/hr

TEKsystems is seeking an IT Operations Analyst to support one of our partner companies in the finance industry. This role will be 100% onsite in Honolulu, Hawaii. Description This position will be ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
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Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

IT Operations Analyst

Enpro Industries

Boise, ID • On-site

Full-time

Re-posted 13 days ago

Job description

Position Summary
Enpro is seeking an IT Operations Analyst to provide reliable, secure, and customer-focused technology support for assigned sites, users, systems, and services. This role supports day-to-day IT operations across endpoints, Microsoft 365, identity and access, collaboration tools, networks, printers, shop-floor technologies, conferencing, and other site information/operation (IT/OT) technology needs. The IT Operations Analyst is expected to be technically curious, service-oriented, accountable, and comfortable working in a manufacturing environment where responsiveness, follow-through, documentation, and business continuity matter while adhering to corporate safety standards. The role partners closely with IT Operations leadership, infrastructure, cybersecurity, enterprise applications, vendors, and business stakeholders to resolve issues, support projects, maintain standards, and improve the end-user experience.
Role Distinction
  • This is a hands-on individual contributor role focused on execution, support, troubleshooting, documentation, and site technology ownership.
  • The role may act as an escalation point for users or junior resources, but it does not own formal people leadership, staffing decisions, or executive stakeholder relationships.
  • The Analyst contributes to operational improvement and project execution while escalating broader service, staffing, or business-impact issues through the IT Operations Supervisor, Team Leader, or Manager.

Key Responsibilities
  • Take ownership of personal and professional development by expanding technical knowledge, staying current with IT/OT trends, and applying new skills to improve support and security outcomes.
  • Provide timely on-site and remote technical support for laptops, desktops, mobile devices, printers, conference rooms, Operational Technology (OT), Microsoft 365, collaboration tools, business applications, and other end-user technologies.
  • Troubleshoot, resolve, and document incidents and requests using Enpro service management tools, ensuring accurate ticket updates, clear communication, and strong follow-through.
  • Support user onboarding, offboarding, device provisioning/deprovisioning, access requests, workstation moves, hardware refreshes, and technology relocations.
  • Administer and support core IT/OT operations technologies, including Windows endpoints, Microsoft 365, Active Directory or Entra ID related support, VPN, remote support tools, endpoint management, file access, printing, and basic network connectivity.
  • Support site infrastructure and manufacturing technology needs, including network closets, wireless connectivity, shop-floor devices, shared workstations, scanners, label printers, time clocks, conference rooms, and other business-critical systems.
  • Assist with infrastructure, cybersecurity, vulnerability management, risk reduction, compliance gaps, endpoint management, networking, cloud, backup, and application initiatives as directed by IT leadership.
  • Escalate complex incidents, recurring issues, security concerns, and business-impacting risks through the appropriate IT channels with clear facts and urgency.
  • Create and maintain technical documentation, support procedures, asset records, configuration notes, and knowledge base articles that improve support consistency and self-service.
  • Follow Enpro IT standards for change management, security, access control, asset management, documentation, and operational support.
  • Participate in site IT/OT projects, technology upgrades, lifecycle replacements, operational readiness activities, risk mitigation/remediation and continuous improvement efforts.
  • Provide one-on-one user guidance and practical technology training when needed to improve adoption and reduce repeat support issues.
  • Participate in after-hours support, maintenance windows, on-call rotation, and emergency response as needed to support operational and business requirements.

Communication and Teamwork
  • Communicate clearly with users, site leaders, IT peers, vendors, and business stakeholders, especially during service-impacting issues or escalations.
  • Maintain a strong customer-service mindset while balancing urgency, business impact, security standards, and operational priorities.
  • Collaborate across global IT teams to support common standards, repeatable processes, documentation quality, and continuous improvement.
  • Demonstrate ownership by following issues through to resolution, closing the loop with users, and raising risks before they become larger problems.
  • Contribute to a team culture of accountability, practical problem-solving, knowledge sharing, and professionalism.

Required Qualifications
  • 3 to 5+ years of hands-on experience in IT operations, infrastructure support, desktop support, service desk escalation, or a related technical support role.
  • Strong troubleshooting experience with Windows endpoints, Microsoft 365, Active Directory or Entra ID related support, endpoint management, VPN, remote support tools, printers, conferencing technologies, and common enterprise applications.
  • Working knowledge of IT/OT, TCP/IP, DNS, DHCP, LAN, wireless networking, basic switching concepts, and network troubleshooting.
  • Experience using IT service management tools such as ServiceNow, Jira Service Management, or similar platforms for incident, request, asset, and knowledge management.
  • Ability to support both office and manufacturing environments, including production-adjacent systems and business-critical site technologies.
  • Strong written and verbal communication skills with the ability to explain technical issues in clear, practical language.
  • Ability to prioritize work, manage competing requests, and respond appropriately to urgent business needs.
  • Ability to safely lift and move common IT equipment such as desktops, monitors, printers, peripherals, and related hardware.
  • Ability and willingness to travel to other Enpro sites, as well as for training and professional development opportunities, as needed.
  • Ability and willingness to work outside core business hours when required for projects, maintenance, incidents, repairs, or emergency response.

Preferred Qualifications
  • Bachelor's degree in computer science, information technology, or a related field, or equivalent technical experience.
  • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Azure, AWS, Cisco, ITIL, or other role-relevant certifications.
  • Experience supporting manufacturing, industrial, regulated, audit-sensitive, or multi-site environments.
  • Experience with endpoint management, PowerShell scripting, automation, Intune, SCCM or Microsoft Configuration Manager, virtualization platforms, cloud platforms, monitoring tools, and infrastructure modernization initiatives.
  • Experience with Microsoft Teams, SharePoint, OneDrive, conferencing systems, mobile device support, and modern collaboration tools.
  • Familiarity with cybersecurity controls, patching expectations, vulnerability remediation, backup practices, disaster recovery readiness, and change governance.
  • Familiarity with frameworks such as CIS Controls, NIST, ITIL 4, Lean, Agile or similar standards supporting IT/OT and manufacturing environments
  • Awareness of current and emerging cybersecurity risks and best practices.

Success Measures
  • Timely, accurate, and well-communicated resolution of incidents and service requests.
  • High-quality ticket documentation, knowledge articles, asset records, and support procedures.
  • Consistent adherence to IT standards, security expectations, change management, and escalation processes.
  • Improved user experience through strong follow-through, practical training, and reduced repeat issues.
  • Reliable support for site operations, manufacturing technology needs, projects, and business-critical incidents.
  • Positive partnership with IT Operations leadership, infrastructure, cybersecurity, enterprise applications, vendors, and business stakeholders.

EEOC Statement:
NxEdge is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.
At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.

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