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It Operations Support Analyst Jobs (NOW HIRING)

UCLA Health

Operations Support Analyst

Rosemont, IL · On-site

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

Revolution Space

IT Support Analyst

Boston, MA · On-site

$60K - $100K/yr

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is ... You'll be the frontline for end-user support while also owning key operational processes like ...

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Develop and maintain the On-Site IT Operations support vision, future roadmap, and strategy to achieve greater efficiency and service quality. * Build and manage relationships with key business ...

Robert Half

IT Support Analyst

Irving, TX · On-site

We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day ...

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law.At MKS, it is not typical ...

MKS Instruments, Inc.

IT Support Analyst

Lawrence, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law.At MKS, it is not typical ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law.At MKS, it is not typical ...

Movadogroup

IT Support Analyst

Moonachie, NJ

$60K - $68K/yr

Responsibilities include ensuring timely operational and technical support for personal computers ... Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology ...

Radiant Industries

IT Support Analyst

El Segundo, CA · On-site

$30 - $35/hr

About the Role Radiant is seeking a dedicated IT Support Analyst. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This ...

Movadogroup

IT Support Analyst

Paramus, NJ

$60K - $68K/yr

Responsibilities include ensuring timely operational and technical support for personal computers ... Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology ...

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How much do it operations support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.
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It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

IT Operations Support 3 4P/730

Atlanta, GA • Hybrid

4P Consulting Inc.
Industrial Automation Equipment Manufacturing • 1 - 10 employees
Learn more about 4P Consulting Inc.external

Contractor

Re-posted 6 days ago

Job description

Position: IT Operations Support 3

Client: Southern Company Services

Duration: 3 Years

Locations (Hybrid):

·                Atlanta, GA (Preferred)

·                Naperville, IL

·                Birmingham, AL

 

Work Schedule

·                Hybrid work environment

·                24x7x365 Infrastructure Operations Center

·                Fixed, non-rotating schedule

·                Occasional overtime, on-call, and extended hours as needed

 

 

Job Summary

 

Southern Company Services is seeking an Infrastructure Operations Center (IOC) Analyst to provide 24x7 monitoring and first-level support for enterprise computing systems, mainframe environments, and production applications. The successful candidate will monitor critical infrastructure, perform incident diagnosis and resolution, support disaster recovery processes, and work closely with internal teams and external vendors to maintain system availability and operational excellence.

This is a hybrid position. Candidates must reside within 50 miles of one of the listed office locations.

 

Key Responsibilities

·                Monitor enterprise computing systems, mainframe environments, and production applications.

·                Perform first-level troubleshooting and incident resolution for Windows, Linux/UNIX, and IBM Mainframe environments.

·                Monitor and support batch processing using Jobtrac, AutoSys, and Control-M.

·                Respond to application failures (abends) and restore production services.

·                Monitor backup and disaster recovery processes for critical business applications.

·                Analyze system alerts, document incidents, and maintain detailed operational records.

·                Coordinate issue resolution with infrastructure teams, vendors, and service providers.

·                Support continuous process improvement and operational documentation.

·                Participate in a 24x7 operations environment, including on-call and occasional extended hours.

 

Required Qualifications

·                Bachelor's degree in Computer Science, Information Systems, or related field or 5+ years of relevant infrastructure operations experience.

·                Experience supporting enterprise computing systems and/or IBM Mainframe environments.

·                Strong troubleshooting and analytical skills.

·                Experience with Windows, UNIX/Linux, and enterprise infrastructure monitoring.

·                Ability to work in a fast-paced 24x7 operations environment.

 

Preferred Technical Skills

·                Oracle Unified Assurance (OUA)

·                IBM Mainframe (z/OS, MVS, CICS, IDMS, DB2, TSO, ISPF, JES2, JCL, MQ Series, OPS/MVS)

·                Windows Servers (Physical, Virtual, Clustered)