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It Operations Support Analyst Jobs (NOW HIRING)

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Rayonier, Inc.

Senior IT Operations Analyst

Atlanta, GA · On-site

... Senior IT Operations Analyst . Reporting directly to the Director of IT Operations, you will ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

ASCENT DATA, LLC

IT Support Analyst

Pittsburgh, PA · On-site

Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve ... Leverage a growing library of operational runbooks to help solve problems and identify ...

The Loan Store, Inc.

IT Support Analyst

Plano, TX · On-site

... IT Support Analyst is responsible for providing hands-on technical support to employees across the ... operation of hardware, software, systems, and technology resources. This role serves as a key point ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD · On-site

$65/hr

Monitor system performance, availability, and security to ensure reliable operation of mission ... IT systems. Skills * Strong analytical and problem-solving abilities. * Excellent verbal and ...

MKS Instruments, Inc.

IT Support Analyst

Lawrence, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law.At MKS, it is not typical ...

MKS Instruments, Inc.

IT Support Analyst

Haverhill, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law.At MKS, it is not typical ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support ... operational and business needs and other considerations permitted by law. At MKS, it is not typical ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
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It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

IT Support Analyst

ALTEN Technology USA

Mobile, AL

Full-time

Posted 19 days ago

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and working within ITIL frameworks for Incident, Problem, Change, and Request Management. This individual will be proactive in monitoring application performance, identifying recurring issues, driving continuous process improvements, and maintaining accurate documentation and knowledge articles. Strong communication, customer service, and collaboration skills are essential, along with a proven ability to meet SLA and KPI targets while delivering high-quality support to business users.

Responsibilities:

  • Provide Tier 2/3 support for business applications, ensuring timely incident resolution.
  • Manage incidents, service requests, and problem records through ServiceNow (SNOW).
  • Follow ITIL processes for Incident, Problem, Change, and Request Management.
  • Troubleshoot application issues, coordinate with technical teams, and drive issues to resolution.
  • Monitor application health, identify recurring issues, and recommend process improvements.
  • Maintain documentation, knowledge articles, and support procedures.
  • Deliver high-quality customer support while meeting SLA and KPI targets.

Qualifications:

  • 3+ years of IT Support/Application Support experience.
  • Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW).

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Due to the potential for involvement with U.S. aerospace programs and export-controlled environments, candidates who qualify as U.S. Persons are preferred.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.