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Content Quality Analyst Jobs (NOW HIRING)

twoharbors

Content Quality Analyst

Fort Mill, SC · On-site

The Content Quality Analyst is responsible for quality review of formal written responses provided to consumers, regulators, etc., and the associated system entries. The Content QA analyst will focus ...

Team Red Dog

Content Quality Analyst 2

Redmond, WA · On-site

Team Red Dog is hiring a Content Quality Assurance Analyst for our client, a global productivity and collaboration leader and AI-driven technology organization. In this role, you'll help shape the ...

The Andersen Agency

Quality Analyst

$40 - $44/hr

Content Quality Analyst Location: Remote Hourly rate: $40-$44 Req ID: 163765-1 ANDERSEN is seeking a detail-oriented Content QA Analyst to help ensure the quality, reliability, and effectiveness of ...

1 point system

Quality Analyst

Cheyenne, WY · On-site

The main function of a QA Analyst is to develop, implement, and document all testing activities ... Identify, analyze and document problems with program function, output, online screen or content

BCForward

Quality Analyst

Milwaukee, WI · On-site

$23 - $24/hr

Quality Analyst Pay Rate: $24.00/hr on W2 Duration:6 months possibility for extension Location: 615 ... Additional responsibilities can include: review of shareholder correspondence for content, clarity ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Job Purpose/Overview The Customer Support Call Quality Analyst delivers on the Antech Customer ... Contribute content for annual employee reviews as needed * Performs other duties as assigned.

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Job Purpose/Overview The Customer Support Call Quality Analyst delivers on the Antech Customer ... Contribute content for annual employee reviews as needed * Performs other duties as assigned.

1 point system

Quality Analyst 3

Cheyenne, WY · On-site

$55/hr

Job Title Quality Analyst 3 Location Cheyenne, WY-Onsite Rate $55/hr on W2 Summary: The main ... Identify, analyze and document problems with program function, output, online screen or content

AlphaSense

Research Quality Analyst

Chicago, IL · On-site

Our universe of public and private content includes equity research, company filings, event ... As the Research Quality Analyst on the Directed Content (DC) team, you will provide quality control ...

BetterCloud

Research Quality Analyst

Manhattan, NY · On-site

$60 - $80/hr

Our universe of public and private content includes equity research, company filings, event ... As the Research Quality Analyst on the Directed Content (DC) team, you will provide quality control ...

Seismic

Proposals Content Manager

Evaluate and implement new technologies that improve proposal efficiency and content quality. Analytics & Continuous Improvement * Track and report on key content metrics, including: * Content ...

AlphaSense

Research Quality Analyst

New York, NY · On-site

About the Team: The Directed Content Team is an integral part of the Expert Insights group ... As the Research Quality Analyst on the Directed Content (DC) team, you will provide quality control ...

Omnicom

Senior Content Analyst

Chicago, IL · On-site

... and quality assurance protocols that allow emerging AI to work safely and effectively in a ... or content analysis - 3+ years with AI/GenAI experience, specifically in heavily regulated ...

Omnicom

Senior Content Analyst

Chicago, IL · Hybrid

... and quality assurance protocols that allow emerging AI to work safely and effectively in a ... or content analysis - 3+ years with AI/GenAI experience, specifically in heavily regulated ...

ITCON Services

Business / Quality Analyst I

Vienna, VA · On-site

ITCON Services is seeking to hire a motivated and knowledgeable Business and Quality Analyst (BA/QA ... Broad knowledge of key Web technologies and Content Management Systems * Works well under tight ...

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Content Quality Analyst information

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How much do content quality analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for content quality analyst in the United States is $28.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $31.97 per hour, depending on experience, location, and employer.

What does a content quality analyst do?

A Content Quality Analyst is responsible for evaluating and maintaining the accuracy, consistency, and overall quality of digital content. They review content for grammar, compliance with guidelines, and alignment with brand voice. Their role may include auditing content performance, analyzing user feedback, and suggesting improvements. They often collaborate with writers, editors, and other stakeholders to enhance content quality and user experience.

What are some typical day-to-day responsibilities of a content quality analyst?

As a Content Quality Analyst, your daily responsibilities will include reviewing articles, videos, or digital assets for accuracy, clarity, and adherence to brand guidelines. You may also perform audits for grammar, style, and completeness, as well as flagging or correcting issues before publication. Collaboration is key, as you'll frequently coordinate with writers, editors, and content managers to address feedback and implement quality improvements. Additionally, you might generate reports on content performance or quality trends to help shape future editorial efforts. This role is ideal for those who enjoy detailed work and find satisfaction in ensuring content meets high standards.

What are the key skills and qualifications needed to thrive in the content quality analyst position, and why are they important?

To thrive as a Content Quality Analyst, you need a keen eye for detail, strong analytical abilities, and experience with content management or quality assurance, often backed by a relevant degree in communications or a similar field. Familiarity with tools such as content management systems (CMS), plagiarism checkers, grammar-checking software, and analytics dashboards is commonly required. Excellent communication, critical thinking, and collaboration skills help distinguish top performers in this role. These abilities are crucial for maintaining high standards, ensuring consistency, and enabling effective teamwork across editorial and digital content teams.

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Content Quality Analyst jobs near you
Infographic showing various Content Quality Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,488 per year, or $28.6 per hour.

Content Quality Analyst

Coppell, TX • On-site

Two Harbors Investment Corp.
Real Estate • 51 - 200 employees
Learn more about Two Harbors Investment Corp.external

Full-time

Re-posted 17 days ago

Job description

The Content Quality Analyst is responsible for quality review of formal written responses provided to consumers, regulators, etc., and the associated system entries. The Content QA analyst will focus on fact-checking, proofreading for grammar and punctuation, and typographical errors and wording. Additionally, the analyst will assist in developing and creating new Correspondence quality processes and procedures and make recommendations for enhancements in training materials, policies, procedures and quick reference guides to enhance the quality of the written responses and the overall experience of the customer.
The Contact Center Quality Analyst reports to the Correspondence Resolution Response Manager and must develop strong working relationships with key stakeholders, vendors, and co-workers.
Responsibilities:
  • Conduct quality reviews by evaluating the responses drafted by the Correspondence Response Specialists to complaints and inquiries received, including associated system entries, using management approved checklists.
    • Evaluate drafted responses for:
      • Appropriate substantive resolution
      • Writing quality (spelling, grammar, and logical flow)
      • Thoroughness of research and fact patterns
      • Completeness of response package
    • Confirm correct and complete information for each item has been entered into the RPMS system of record (LPS) and Complaint database (SharePoint)
  • Generate quality assessment reports for use by Correspondence Department leadership.
  • Recommend training opportunities based on analysis of work produced.
  • Act as an internal advocate for White Glove Service and operational excellence.
  • Work with cross-department co-workers to ensure that all service delivery objectives are met.
  • Contribute to continuous improvement projects to enhance efficiency and lower costs.
  • Other work related duties, as assigned.
  • Responsible for meeting RoundPoint's commitment to compliance.

Qualifications:
Required:
  • Bachelor's degree required
  • Experience using Microsoft Suite, SharePoint, Adobe Acrobat, BKFS
  • Two years of business writing experience
  • Must have data entry experience
  • Two years of customer service experience
  • Must have strong writing skills
  • Must be available on some weekends as required

Desired:
  • Experience with mortgage, consumer lending, and/or banking issues

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
  • Fort Mill, SC
  • Coppell, TX

Employee Status
  • Exempt

Travel
  • None

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