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It Operations Support Analyst Jobs in Atlanta, GA

4pconsultinginc

IT Operations Support 3

Atlanta, GA · On-site

Position: IT Operations Support 3 Client: Southern Company Services Duration: 3 Years Locations ... Analyze system alerts, document incidents, and maintain detailed operational records. * Coordinate ...

Tier4 Group

IT Operations Support Lead

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Support Lead Location: East Cobb (near the Battery) Onsite: 5 days per week 6 Month Contract to ... Lead day‑to‑day support operations and guide a small-but-mighty team handling Tier 1, 2 and 3 ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Specialists and Analysts execute physical/operational asset processes; policy, compliance, and ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Senior IT Operations Analyst . Reporting directly to the Director of IT Operations, you will ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

Rayonier, Inc.

Senior IT Operations Analyst

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Senior IT Operations Analyst . Reporting directly to the Director of IT Operations, you will ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Specialists and Analysts execute physical/operational asset processes; policy, compliance, and ...

Deploy

IT Operations Specialist - Level 2

Atlanta, GA · On-site

Provide surge support for Help Desk operations as needed. Join a growing IT organization that ... Requires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of ...

NexusOne

Head of IT

Atlanta, GA · On-site

... day operations, vendor performance, and ensuring compliance while supporting a fast-growing ... cause analysis, and continuous improvement. • Establish IT policies, standards, and service ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

  • Life

  • PTO

Atlanta The IT Operations Engineer keeps RELEX's internal IT environment running reliably ... Cover first-line support as needed while agent capability develops. Treat this as a transitional ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

  • Life

  • PTO

Atlanta The IT Operations Engineer keeps RELEX's internal IT environment running reliably ... Cover first-line support as needed while agent capability develops. Treat this as a transitional ...

Nexus Cognitive Technologies

Head of IT

Atlanta, GA · On-site

$110 - $150/hr

... analysis, and continuous improvement. * Establish IT policies, standards, and service levels for a ... Partner with Security/Compliance to ensure IT operations support ISO/SOC-style controls, audit ...

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All JobsIt Operations Support Analyst JobsIt Operations Support Analyst Jobs in Atlanta, GA

It Operations Support Analyst information

See Atlanta, GA salary details

$12

$29

$71

How much do it operations support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it operations support analyst in Atlanta, GA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $35.14 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
What are popular job titles related to It Operations Support Analyst jobs in Atlanta, GA? For It Operations Support Analyst jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching It Operations Support Analyst jobs in Atlanta, GA look for? The top searched job categories for It Operations Support Analyst jobs in Atlanta, GA are:
It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 71% Full Time, 4% Part Time, and 25% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $61,159 per year, or $29.4 per hour.

IT Operations Support 3

4pconsultinginc

Atlanta, GA • On-site

Contractor

Re-posted 17 days ago

Job description

Position: IT Operations Support 3

Client: Southern Company Services

Duration: 3 Years
 

Locations (Hybrid):

  • Atlanta, GA (Preferred)
  • Naperville, IL
  • Birmingham, AL

Work Schedule

  • Hybrid work environment
  • 24x7x365 Infrastructure Operations Center
  • Fixed, non-rotating schedule
  • Occasional overtime, on-call, and extended hours as needed

Job Summary

Southern Company Services is seeking an Infrastructure Operations Center (IOC) Analyst to provide 24x7 monitoring and first-level support for enterprise computing systems, mainframe environments, and production applications. The successful candidate will monitor critical infrastructure, perform incident diagnosis and resolution, support disaster recovery processes, and work closely with internal teams and external vendors to maintain system availability and operational excellence.

This is a hybrid position. Candidates must reside within 50 miles of one of the listed office locations.

Key Responsibilities

  • Monitor enterprise computing systems, mainframe environments, and production applications.
  • Perform first-level troubleshooting and incident resolution for Windows, Linux/UNIX, and IBM Mainframe environments.
  • Monitor and support batch processing using Jobtrac, AutoSys, and Control-M.
  • Respond to application failures (abends) and restore production services.
  • Monitor backup and disaster recovery processes for critical business applications.
  • Analyze system alerts, document incidents, and maintain detailed operational records.
  • Coordinate issue resolution with infrastructure teams, vendors, and service providers.
  • Support continuous process improvement and operational documentation.
  • Participate in a 24x7 operations environment, including on-call and occasional extended hours.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field or 5+ years of relevant infrastructure operations experience.
  • Experience supporting enterprise computing systems and/or IBM Mainframe environments.
  • Strong troubleshooting and analytical skills.
  • Experience with Windows, UNIX/Linux, and enterprise infrastructure monitoring.
  • Ability to work in a fast-paced 24x7 operations environment.

Preferred Technical Skills

  • Oracle Unified Assurance (OUA)
  • IBM Mainframe (z/OS, MVS, CICS, IDMS, DB2, TSO, ISPF, JES2, JCL, MQ Series, OPS/MVS)
  • Windows Servers (Physical, Virtual, Clustered)
  • UNIX/Linux Servers
  • Microsoft Exchange
  • SQL Server & Oracle Databases
  • IIS & Distributed File System (DFS)
  • Production Application Support
  • Jobtrac
  • CA AutoSys
  • BMC Control-M
  • Connect
  • vDirect

Desired Skills

  • Infrastructure Monitoring
  • Production Support
  • Mainframe Operations
  • Incident Management
  • Batch Processing
  • Disaster Recovery
  • Root Cause Analysis
  • System Administration
  • Problem Solving
  • Team Collaboration
  • Technical Documentation
  • Customer Support