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It Operations Support Analyst Jobs in Atlanta, GA

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site ... You will act as our local IT presence in Atlanta - ensuring smooth day-to-day operations ...

4pconsultinginc

IT Operations Support 3

Atlanta, GA · On-site

Position: IT Operations Support 3 Client: Southern Company Services Duration: 3 Years Locations ... Analyze system alerts, document incidents, and maintain detailed operational records. * Coordinate ...

Geotab

IT Support Specialist

Atlanta, GA

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Specialists and Analysts execute physical/operational asset processes; policy, compliance, and ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA · On-site

... Senior IT Operations Analyst . Reporting directly to the Director of IT Operations, you will ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

Rayonier, Inc.

Senior IT Operations Analyst

Atlanta, GA · On-site

... Senior IT Operations Analyst . Reporting directly to the Director of IT Operations, you will ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Specialists and Analysts execute physical/operational asset processes; policy, compliance, and ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

Atlanta The IT Operations Engineer keeps RELEX's internal IT environment running reliably ... Cover first-line support as needed while agent capability develops. Treat this as a transitional ...

RELEX Solutions

IT Operations Engineer

Atlanta, GA · On-site

Atlanta The IT Operations Engineer keeps RELEX's internal IT environment running reliably ... Cover first-line support as needed while agent capability develops. Treat this as a transitional ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it operations support analyst in Atlanta, GA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $35.14 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are popular job titles related to It Operations Support Analyst jobs in Atlanta, GA?

For It Operations Support Analyst jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching It Operations Support Analyst jobs in Atlanta, GA look for?

The top searched job categories for It Operations Support Analyst jobs in Atlanta, GA are:

It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,159 per year, or $29.4 per hour.

IT Support Analyst

Atlanta, GA • On-site

Kopius, Inc.
See more jobs at Kopius, Inc.external

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title: IT Support Analyst
Employment Type: Full-Time, Long-Term Role
Location: On-site - Atlanta, GA
Time Zone: U.S. Eastern Time (ET)
Industry: Technology Consulting / Digital Services
Work Authorization: Must be legally authorized to work in the United States on a permanent basis
About the Role
Kopius is seeking an IT Support Analyst to join our team on-site at our new Atlanta office. This role will serve as the primary IT point of contact for our Atlanta-based team, providing hands-on technical support while working closely with our centralized IT team based in Argentina.
You will act as our local IT presence in Atlanta - ensuring smooth day-to-day operations, coordinating with external vendors, and supporting office infrastructure. This is a hands-on role for someone who enjoys being the "eyes and hands" of a distributed IT team, works effectively with both in-person users and remote colleagues, and takes ownership of the operational health of a growing office environment.
Key Responsibilities
  • Provide on-site IT support to employees in the Atlanta office
  • Troubleshoot hardware and software issues, including laptops, peripherals, printers, and mobile devices
  • Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, and SharePoint
  • Perform basic Microsoft Entra ID (Azure AD) administration, including user support and access-related tasks
  • Support endpoint management through our MDM platform (Microsoft Intune experience preferred)
  • Assist with basic networking tasks, including connectivity troubleshooting, Wi-Fi, switches, and office infrastructure
  • Coordinate with external vendors for office installations, repairs, internet services, cabling, and other IT-related work
  • Assist with IT asset management, inventory, equipment deployments, and procurement
  • Prepare and deploy equipment for new hires and recover equipment during offboarding
  • Participate in regular meetings with the centralized IT team and maintain constant communication to ensure alignment on priorities and ongoing projects
  • Escalate issues when necessary while acting as the "hands and eyes" of the IT department in the Atlanta office
  • Assist with maintaining office technology, meeting rooms, conferencing equipment, and general workplace IT operations
Basic Qualifications
  • Strong written and verbal communication skills, with the ability to engage directly with employees at all levels and coordinate effectively with a remote IT team
  • Strong customer service orientation - patient, approachable, and solution-focused
  • Self-motivated and able to work independently while staying aligned with a distributed team
  • Highly organized with strong attention to detail and follow-through discipline
  • Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Comfortable being the sole on-site IT presence and taking ownership of local operational outcomes
  • Reliable and dependable - comfortable with the accountability that comes with being the local point of contact
  • Strong sense of accountability and ownership over office IT health and user experience
Technical Requirements
  • 3-5 years of experience providing on-site IT support in a corporate environment
  • Good working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Microsoft Entra ID (Azure AD)
  • Hands-on experience with Microsoft Intune or another MDM solution
  • Basic networking knowledge - TCP/IP, DNS, DHCP, Wi-Fi, switching
  • Experience supporting printers, peripherals, and office equipment
  • Experience with IT asset management, inventory, and equipment lifecycle (deployment, recovery, procurement)
  • Experience coordinating with external vendors for office IT operations
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
  • Nice to have: IT certifications (CompTIA A+, Network+, Microsoft certifications)
  • Nice to have: Experience supporting conferencing equipment and meeting room technology
  • Nice to have: Experience supporting distributed / hybrid teams across multiple time zones
  • Nice to have: Prior experience in IT services, technology consulting, or professional services environments
Things to keep in mind!
  • Compensation: $50,000 - $75,000 / year. Individual pay within the posted range is determined by multiple factors, including job-related knowledge, skills, experience, and relevant education or training.
  • Location: This is a full-time on-site role based at our Atlanta, GA office. Candidates must be located in the Atlanta metro area.
  • Work Authorization: Applicants must be legally authorized to work in the United States on a permanent basis without requiring sponsorship, transfer, or extension of work authorization now or in the future.
  • Equal Opportunity: We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected characteristic under federal, state, or local law.
Benefits of working with Kopius!
  • Flex PTO plus 11 paid holidays
  • 12 weeks of paid parental leave
  • Fully paid medical, dental, and vision insurance for you and your family
  • 401(k) with 4% company match
  • Short & Long-Term Disability and fully paid Life Insurance
  • Professional Development Fund for continuing education and training
  • Career growth and ongoing professional development
About You | At Kopius, we value individuals who embody our core values:
  • Community and Connection: Foster team connection; contribute to a collaborative environment.
  • Exceptional Experiences: Strive for outstanding communication experiences; align actions with delivering excellence.
  • Embrace New Ideas: Demonstrate openness to innovation; adapt and learn quickly.
  • Ownership Mentality: Take responsibility and ownership of tasks and projects; drive issues to resolution.
  • Walk the Talk: Consistently align actions, communication, and problem-solving with company values.
About Us
At Kopius, we're passionate about technology and driven by our partners' potential to make a difference in the world. Our expert teams in digital strategy, design, and engineering are dedicated to solving complex problems and exploring new frontiers. With over 40 active projects and 500+ talented professionals across USA, LATAM, and Europe, we're committed to creatively tackling big challenges and helping our customers stay ahead in a rapidly evolving digital landscape. Join us on this exciting journey of innovation and growth!

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