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It Operations Support Analyst Jobs (NOW HIRING)

White Lodging

Cluster IT Support Analyst

Milwaukee, WI · On-site

The IT Support Analyst will coach users in the effective use of systems and applications, prepares documentation and provides assistance to both internal and external guests. The Milwaukee Hotel ...

MWH

IT Support Analyst - MWH

Phoenix, AZ

$23 - $31.25/hr

About the Role We are looking for a reliable and self-motivated IT Support Analyst to join our ... You will handle complex issues, ensure smooth day-to-day IT operations, and serve as a key point of ...

University Health

Operations Support Analyst

San Antonio, TX · On-site

$19.80 - $31.25/hr

Manages medium priority projects working with Configuration Manager or Sr. Configuration Analyst ... Experience in health plan operations, information systems preferred. Understanding of procedure and ...

TEKsystems

IT Support Analyst

Monroe, NJ

$19.50/hr

Act as key contact for internal IT groups in support of technical problem resolutions * Monitor ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

Vitro Flat Glass

Sr IT Support Analyst

Elkin, NC

As a Sr. IT Support Analyst, you will be responsible for providing daily technical support to ... Corporate IT. Ensure efficient operation of local IT equipment. 5. Inform employees of ...

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How much do it operations support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.
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Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

Sr Information Technology Operations Analyst

Regeneron Pharmaceuticals, Inc.

Tarrytown, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Regeneron rating

8.5

Company rating: 8.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

19th of 86 rated pharmaceutical

Job description

Build our future together:
We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.
The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.
Where: Based at our Tarrytown, NY location
Where: 4 days onsite per week required
Discover your role:
Information Technology Operations Execution
  • Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment
  • Ensure adherence to standard operating procedures (SOPs) and operational runbooks
  • Support high availability and reliability of infrastructure and applications

Controls, Compliance & Audit Readiness
  • Execute and monitor operational controls related to system access, asset management, and security compliance
  • Maintain audit-ready documentation and evidence for audits
  • Identify control gaps and partner on remediation

Process Improvement & Optimization
  • Analyze workflows for inefficiencies and opportunities for automation
  • Drive continuous improvement initiatives
  • Contribute to SOP development and updates

Cross-functional Coordination
  • Collaborate with Information Technology, engineering, security, and business teams
  • Support shared ownership models and improve handoffs
  • Work with vendors for service delivery

Operational Analytics & Reporting
  • Track and report key operational metrics (SLAs, uptime, compliance)
  • Perform root cause analysis for incidents
  • Provide insights for improvement

End-User Support & Communication
  • Support issue resolution and communications
  • Assist with training and documentation

This role requires:
  • 5+ years in Information Technology operations or service delivery roles
  • Bachelor's degree in Information Technology or related field
  • Experience in regulated environments (GxP preferred)
  • Experience in LabIT environments

Technical Skills
  • Experience with ServiceNow or similar tools
  • Familiarity with monitoring and endpoint tools
  • Experience with reporting and analytics
  • Basic automation/scripting knowledge preferred

General
  • Strong understanding of Information Technology operations processes (incident, problem, change, asset)
  • Ability to manage multiple priorities
  • Strong communication and analytical skills
  • Detail-oriented with focus on compliance

Domain Knowledge
  • Information Technology operations lifecycle understanding
  • Operational controls and compliance awareness
  • ITIL familiarity
  • Asset and endpoint management knowledge
  • Incident and problem management experience

Required Licenses & Certificates:
  • (Optional: ITIL preferred)

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.
Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.
Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about on-site expectations for your role and location.
As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.
For jobs in Canada: this posting is for an existing position.
Salary Range (annually)
$83,800.00 - $136,800.00

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