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It Operations Support Analyst Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Chandler, AZ · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

TEKsystems

IT Support Analyst

Houston, TX

$28 - $31/hr

Description The Office Technology Support (OTS) Analyst supports the Houston office and works in ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

University Health

Operations Support Analyst

San Antonio, TX · On-site

$19.80 - $31.25/hr

Manages medium priority projects working with Configuration Manager or Sr. Configuration Analyst ... Experience in health plan operations, information systems preferred. Understanding of procedure and ...

Celestica

Operations Support Analyst

San Jose, CA · On-site

$71K - $106K/yr

Support the daily operations of the laboratory to ensure adherence to safety standards and ... All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify ...

Stord

IT Operations Technician

Dallas, TX · On-site

The after hours core support hours are as follows: Monday & Tuesday 5:30pm - 1am; Wednesday - Friday 7:30pm - 3:30am. An IT Operations Technician is an early-career IT professional with 2+ years of ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
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It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

Tier 1-2 IT Support Analyst

Next Step Systems

Centreville, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Tier 1-2 IT Support Analyst, Centreville, VA
We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.
Tier 1-2 IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 1-3 years of Remote Support experience.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365, Active Director, DNS, and DHCP.
- Experience with Mac devices.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Managed Services Provider (MSP) experience is a plus.
- Experience with ConnectWise is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, ConnectWise, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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