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It Operations Support Analyst Jobs (NOW HIRING)

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

* Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

VTG

Operations Support Analyst

Washington, DC · On-site

$95K - $102K/yr

Overview VTG is seeking an Operations Analyst to support the Navy, located at the Washington DC, Navy Yard . Position is 100% onsite. What will you do? Primary Responsibilities: * The candidate will ...

Radiology Partners

IT Support Analyst

$65K - $75K/yr

Support day-to-day identity and access management operations by processing user provisioning ... Associate's or Bachelor's degree preferred in Information Technology, Information Systems, or a ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise.

Son

IT Operations Analyst I

Lincoln, NE · On-site

$25.79/hr

JR2026-00028152 IT Operations Analyst I (Open) Applications No Longer Accepted On (If no date is ... This position's primary responsibilities are the implementation and support of all agency computers ...

Stord

IT Operations Technician

Dallas, TX · On-site

The after hours core support hours are as follows: Monday & Tuesday 5:30pm - 1am; Wednesday - Friday 7:30pm - 3:30am. An IT Operations Technician is an early-career IT professional with 2+ years of ...

SAIC

IT Operations Manager

Colorado Springs, CO

Ops Res Analyst Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... Support strategic IT initiatives and formally funded projects, ensuring continuous service delivery ...

Infosys

IT Operations Reporting Analyst

Charlotte, NC · On-site

... support due diligence to document infrastructure maturity and improvement opportunities • Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT operations support analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT operations support analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges an IT operations support analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.
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It Operations Support Analyst jobs near you
Infographic showing various It Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

IT Support Analyst

NEFCO Construction Supply LLC

Spokane, WA • On-site

$33 - $38/hr

Other

Re-posted 25 days ago

Job description

Description

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.


Key Responsibilities


1. Advanced Technical Support & Escalation

  • Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
  • Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
  • Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
  • Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
  • Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
  • Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management

  • Act as the first point of contact for all incoming IT support requests.
  • Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
  • Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
  • Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management

  • Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
  • Configure and deploy company-approved mobile devices to colleagues.
  • Assist with the tracking and management of IT hardware and software inventory.
  • Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation

  • Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
  • Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
  • Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties

  • Participate in a rotating on-call schedule to provide after-hours support.
  • Adhere to all IT policies and procedures.
  • Perform other related duties as assigned.



Requirements

Preferred Qualifications

  • Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
  • Education: Bachelor's degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
  • Technical Skills:
    • Proficiency with Windows Operating Systems.
    • Experience with VoIP systems and current mobile devices (iPhone & Android).
    • Experience with ticketing systems is required.
    • Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
    • Experience with Active Directory and Group Policy Management.
    • Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
    • Experience with Freshservice or other ITSMs.
  • Professional Skills:
    • Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
    • Proven ability to work effectively both independently and as part of a team.
  • Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements

  • Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
  • Must be able to handle multiple inquiries and requests in a fast-paced environment.
  • The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

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