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It Operations Support Analyst Jobs (NOW HIRING)

Vaco by Highspring

IT Operations Manager

Mason, OH · On-site

Lead the consolidation and standardization of global IT support models across North America, Europe ... Act as escalation point for major incidents and lead root cause analysis and long-term remediation ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

Union Rescue Mission

IT SUPPORT ANALYST

Los Angeles, CA · On-site

$23 - $27/hr

The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...

ZELIS

IT Operations Analyst II

Bedminster, NJ · On-site

POSITION OVERVIEW The IT Operations Analyst will be responsible for supporting all operational ... Support all operational aspects of the Zelis payment system; inclusive of monitoring the system to ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $90K/yr

As an Operations Support Analyst , you will sit at the intersection of execution and optimization ... technologies. * Data-driven approach (basic Excel/Sheets modeling) to track handle times and ...

Kyverna Therapeutics

Manager, IT Operations

Emeryville, CA · Hybrid

$135K - $150K/yr

Title : Manager, IT Operations Reports to : Director, IT Infrastructure & Security Location ... Perform root-cause analysis for recurring incidents, access issues, endpoint problems, and support ...

Compunnel, Inc.

Operations Support Analyst

Manhattan, NY · On-site

$26/hr

The group operates in support of Wealth Management and Private Wealth Management organizations and ... Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, ...

Starr Ranch Growers

IT Operations Technician

Quincy, WA · On-site

$24 - $31/hr

Description We're hiring a hands-on IT Operations Technician to support users and technology systems across warehouse, orchard, and office environments throughout our Quincy and Wenatchee locations.

Stord, Inc.

IT Operations Technician

Dallas, TX · On-site

The after hours core support hours are as follows: Monday & Tuesday 5:30pm - 1am; Wednesday - Friday 7:30pm - 3:30am. An IT Operations Technician is an early-career IT professional with 2+ years of ...

Celestica

Operations Support Analyst

Austin, TX · On-site

Support the daily operations of the laboratory to ensure adherence to safety standards and ... All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify ...

Quadrant, Inc.

IT Operations Specialist

Reston, VA · On-site

Quadrant, Inc. is seeking an IT Operations Specialist to support their IT Operations and Desktop Support team. The role involves handling employee onboarding and offboarding, managing identity access ...

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It Operations Support Analyst information

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How much do it operations support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for it operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an IT Operations Support Analyst do?

An IT Operations Support Analyst is responsible for monitoring, maintaining, and supporting the day-to-day operations of an organization’s IT infrastructure. They troubleshoot technical issues, ensure systems and networks run smoothly, and provide technical assistance to end-users. Their role often involves responding to incidents, performing routine system checks, and collaborating with other IT staff to implement upgrades or resolve complex problems. The goal is to minimize downtime and keep business operations running efficiently.

What are the key skills and qualifications needed to thrive as an IT Operations Support Analyst, and why are they important?

To thrive as an IT Operations Support Analyst, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and basic scripting languages is important, and certifications such as CompTIA A+ or ITIL can be advantageous. Excellent communication, analytical thinking, and customer service skills help you effectively resolve user issues and collaborate with IT teams. These skills ensure efficient IT operations, minimize downtime, and maintain high levels of user satisfaction.

What does an IT operations analyst do?

An IT operations support analyst is responsible for monitoring, maintaining, and troubleshooting an organization’s IT infrastructure, including networks, servers, and hardware. They ensure system stability, implement updates, and support end-users, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of IT best practices are essential for this role.

What does an operations support analyst do?

An operations support analyst is responsible for maintaining and troubleshooting IT systems, networks, and infrastructure to ensure smooth business operations. They monitor system performance, resolve technical issues, and implement upgrades or security measures, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of ITIL practices are essential for this role.

What are some common challenges an IT Operations Support Analyst may face, and how are they typically addressed?

IT Operations Support Analysts often encounter challenges such as managing multiple high-priority incidents simultaneously, adapting to rapidly changing technology, and ensuring minimal downtime for critical systems. These challenges are typically addressed by following established incident management protocols, leveraging automation tools, and collaborating closely with other IT teams to resolve issues efficiently. Continuous learning and regular training also help analysts stay updated on new technologies and best practices, enabling them to respond effectively to evolving operational needs.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and resolve issues to ensure smooth IT operations, typically working in help desk or support environments. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP and experience, salaries can increase significantly, making it a well-compensated role in cybersecurity.
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Infographic showing various It Operations Support Analyst job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 86% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

IT Operations Manager

Vaco by Highspring

Mason, OH • On-site

Other

Re-posted 29 days ago

Job description

Vaco is partnering with a global organization to identify an experienced IT Operations Manager to lead their infrastructure environment.
This is a direct hire, fully onsite role in Mason, OH.
***This position requires U.S. citizenship due to security clearance requirements***
The IT Operations Manager will remain close to the technology, contributing directly to day-to-day technology and infrastructure operations.
This role will be instrumental in driving global standardization, optimizing vendor partnerships, and enhancing service delivery across multiple regions.
This is a hands-on leadership position requiring both strategic oversight and operational execution.
The ideal candidate will have experience working with global teams (including Europe and other time zones), as well as selecting, onboarding, and governing IT vendors and managed service providers.
Responsibilities:
  • Lead the consolidation and standardization of global IT support models across North America, Europe, and other regions
  • Partner closely with international IT leaders to ensure alignment across time zones and cross-cultural teams
  • Evaluate, select, and onboard new IT vendors and managed service providers to support evolving business needs
  • Establish and enforce vendor governance frameworks, including performance management, SLAs, and contract alignment
  • Transition Level 1 and Level 2 service desk functions to a 24x7x365 managed services model
  • Stand up and oversee vendor-managed NOC and SOC operations
  • Rationalize application portfolio, eliminate redundant systems, and reduce technical debt
  • Drive continuous improvement across ITIL-based processes (incident, problem, change, and asset management)
  • Act as escalation point for major incidents and lead root cause analysis and long-term remediation efforts
  • Balance strategic transformation initiatives with day-to-day operational support, including hands-on regional support as needed
  • Deliver cost efficiencies while improving service quality and user experience
  • Quarterly travel to Europe to support alignment with international stakeholders and initiatives.

Experience:
  • 8+ years of progressive experience in IT operations, infrastructure, or service delivery leadership
  • Proven experience working with global teams, particularly across Europe and multiple time zones
  • Strong background in IT vendor selection, onboarding, and ongoing vendor management/governance
  • Experience transitioning service desk operations to a managed service provider (MSP) model
  • Demonstrated success implementing or managing vendor-led NOC and SOC services
  • Hands-on experience with infrastructure modernization, cloud platforms (Azure, AWS), and enterprise systems
  • Strong track record of reducing technical debt and optimizing technology stacks
  • Deep knowledge of ITIL-based service management practices
  • Expertise supporting end-user environments, including hardware, software, and desktop deployment
  • Experience with Microsoft technologies (M365, Azure AD, on-prem AD) and identity/SSO solutions
  • Familiarity with cybersecurity governance and compliance frameworks
  • Strong communication skills with the ability to collaborate effectively across global teams

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