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Client Support Analyst Jobs in California (NOW HIRING)

Procom

Service Support Analyst

San Francisco, CA · On-site +1

On behalf of our Information Technology client, Procom is searching for a Service Support Analyst for an 18-month role. This position is a remote position but requires the candidate to be located ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

We are seeking a proactive and detail-oriented Product Support Analyst to join our team supporting client digital products and platforms. The ideal candidate will act as a bridge between business ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving ... Build strong client service relationships across various levels of the organization. * Ensure ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving ... Build strong client service relationships across various levels of the organization. * Ensure ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving ... Build strong client service relationships across various levels of the organization. * Ensure ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

The Applications Support Analyst is responsible for responding to and resolving internal banking ... client service relationships across various levels of the organization. • Ensure systems are ...

TalentFish LLC

IT Support Analyst

Los Angeles, CA

$38 - $45/hr

TalentFish is casting a line for a Technical Support IT Analyst (Level 1) with our premier client! This is an excellent opportunity for a Support Analyst looking to build a strong foundation with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking ... Build strong client service relationships across various levels of the organization. * Ensure ...

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All JobsClient Support Analyst JobsClient Support Analyst Jobs in California

Client Support Analyst information

See California salary details

$12

$27

$39

How much do client support analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for client support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
What are popular job titles related to Client Support Analyst jobs in California? For Client Support Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Client Support Analyst jobs in California look for? The top searched job categories for Client Support Analyst jobs in California are:
Client Support Analyst jobs near you
Computer Client Support Analyst, Asc

Computer Client Support Analyst, Asc

Pacific Gas and Electric Company

Sacramento, CA • Hybrid

$27.88 - $41.35/hr

Other

Posted 2 days ago

Pacific Gas and Electric Company rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Requisition ID # 172307 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Sacramento

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Provides first tier and second tier technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat. Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff.

Job Responsibilities

  • Provides support after core hours, and contacts on-call support for urgent issues on applications used by clients.
  • Isolates and correlates multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
  • Provides basic client desktop support in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
  • Assists in the development and implementation of guidelines and process documentation.
  • Receives system problems/issues from end users, and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization.
  • Assists with the implementation of process improvements and efficiencies.
  • Creates and manage tracks incident tickets, change requests, work orders, service requests and assignments as directed.
  • Develops skills through training and development opportunities.
  • Monitors network devices, interfaces and applications through intelligent devices and automated programs as directed and manages alarms/alerts received from incidents, unauthorized or failed changes.
  • Fosters teamwork, and builds mutual trust, respect, and cooperation among team members.

The hourly rate for this position ranges from $27.88 to $41.35

Qualifications

Minimum:

  • High School or GED-General Educational Development-GED Diploma
  • Experience in IT-Information Technology service desk operations, 1 year

Desired:

  • Associates Degree in IT-Information Technology or job-related discipline or equivalent experience
  • Experience in Information Technology (IT) technical support
  • Experience with customer service technology, or related
  • Experience in customer service, 1 year
  • IT-Information Technology Software certification
  • Ability to work shift schedule
  • Ability to travel up to 10 percent of working time

Apply