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Client Support Analyst Jobs in California (NOW HIRING)

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking ... Build strong client service relationships across various levels of the organization. * Ensure ...

UC Davis Health

End Point Support Analyst

Sacramento, CA · On-site

$37.77 - $60.76/hr

Experience with client encryption and virus protection products * Demonstrate ability to construct and execute test plans for hardware and software. * Strong analytical and problem-solving skills.

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Client Support Analyst information

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How much do client support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

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For Client Support Analyst jobs in California, the most frequently searched job titles are:

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The top searched job categories for Client Support Analyst jobs in California are:

Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $57,314 per year, or $27.6 per hour.

Applications Support Analyst

Cathay Bank

Rosemead, CA • On-site

$36.05 - $43.27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.
ESSENTIAL FUNCTIONS
  • Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.
  • Collaborate with other areas within the IT department to fulfill business requests.
  • Perform application system maintenance such as installations, upgrades, and patching.
  • Resolve and fulfill requests compliant to established Service Level Agreements.
  • Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
  • Build strong client service relationships across various levels of the organization.
  • Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
  • Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
  • Maintain application system supports documentation on a regular basis.
  • Participate and contribute to scheduled Disaster Recovery exercises.
  • Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS
  • Education: BS Computer Science/Engineering or equivalent work experience required.
  • Experience:
    • Minimum three years of experience in an applications support position.
    • Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
    • Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred.
    • Experience in disaster recovery/application backup concepts and methods preferred.
  • Skills/Ability:
    • Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
    • Must be detail oriented and possess strong written and verbal communication skills.
    • Proven capability to effectively interface with dynamic development teams.
    • Strong ability to multitask and be proactive.
    • Ability to work independently with minimal instructions.
    • Customer-centric mindset.

OTHER DETAILS
$36.05 - $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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