ZipRecruiter

Log In

1

Client Support Analyst Jobs in California (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving ... Build strong client service relationships across various levels of the organization. * Ensure ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Identify and flag recurring issues within the client environment Client Relationship ... Support and guide Analyst I team members * Contribute to and maintain client-specific documentation ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving ... Build strong client service relationships across various levels of the organization. * Ensure ...

Coastal Payroll

Senior Client Support Specialist

San Diego, CA · On-site

$19.25 - $25.75/hr

As a Senior Client Support Specialist, you will play a crucial role in delivering exceptional ... Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to ...

Squaremouth

Client Support Specialist

Newport Coast, CA · On-site

$19.25 - $26/hr

Personal Lines Client Service Specialist In a rapidly changing world, HUB advises businesses and ... Ability to efficiently gather pertinent information and facts, analyze and solve problems timely ...

HUB International

Client Support Specialist

Newport Coast, CA · On-site

$19.25 - $26/hr

Personal Lines Client Service Specialist In a rapidly changing world, HUB advises businesses and ... Ability to efficiently gather pertinent information and facts, analyze and solve problems timely ...

Adjudicate Inc

Virtual Support Analyst

Santa Ana, CA · On-site

$24 - $26/hr

... Virtual Support Analyst to join our team. You will participate in a fast-paced, positive team ... a client from connecting to their video conference. · Troubleshoot Windows and Mac PC issues both ...

New

Adjudicate Inc

Virtual Support Analyst

Santa Ana, CA · On-site

$24 - $26/hr

... Virtual Support Analyst to join our team. You will participate in a fast-paced, positive team ... a client from connecting to their video conference. · Troubleshoot Windows and Mac PC issues both ...

New

HUB

Client Support Specialist

Newport Beach, CA · On-site

$25/hr

THE OPPORTUNITY: The Personal Lines Client Service Specialist is responsible for providing ... Ability to efficiently gather pertinent information and facts, analyze and solve problems timely ...

previous pagenext page

Showing results 21-40

All JobsClient Support Analyst JobsClient Support Analyst Jobs in California

Client Support Analyst information

See California salary details

$12

$27

$39

How much do client support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are popular job titles related to Client Support Analyst jobs in California?

For Client Support Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Support Analyst jobs in California look for?

The top searched job categories for Client Support Analyst jobs in California are:

Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,314 per year, or $27.6 per hour.

Dedicated Support Analyst II

Skynet Innovations

Anaheim, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Dedicated Support Analyst II
Location: Anaheim, CA
Travel Requirement: Approximately 50-80% annually (Must be willing to travel to Northern CA, AZ, UT, NV, and TX)
About the Role
The Dedicated Support Analyst II supports a designated client environment with increasing independence and technical depth. In this role, you will take ownership of more complex support requests, build strong client relationships, and become a trusted day-to-day resource within the client's operations.
Key Responsibilities
Ticket Resolution & Service Delivery
  • Resolve service tickets across L1 and moderate L2 complexity
  • Troubleshoot unfamiliar issues using documentation, vendor resources, and collaboration
  • Escalate advanced issues with detailed documentation
  • Identify and flag recurring issues within the client environment
Client Relationship & Communication
  • Serve as a primary support contact for client end users and IT stakeholders
  • Provide proactive updates, clear timelines, and consistent follow-through
Mentorship & Knowledge Sharing
  • Support and guide Analyst I team members
  • Contribute to and maintain client-specific documentation and knowledge base
Operational Discipline
  • Maintain accurate time tracking for all tickets
  • Follow ticket handling standards and client-specific procedures
  • Participate in scheduled on-call rotation
Culture & Values
  • Demonstrate company values in all client and team interactions
  • Take ownership of outcomes and maintain high standards in communication and documentation
Work Environment & Availability
  • Work setting may vary: in-office, hybrid, remote, or client site
  • Must maintain a professional workspace with reliable high-speed internet
  • Expected to be fully available during assigned shifts
Qualifications
Required
  • 1+ years of experience in IT support, help desk, or technical service delivery
  • Working knowledge of:
    • Windows and macOS administration
    • Cloud productivity platforms
    • Basic networking concepts
    • Common business applications
  • Strong troubleshooting and problem-solving skills beyond standard procedures
  • Excellent written and verbal communication skills
  • Consistent documentation quality and ticket management
Preferred
  • Experience in a managed services (MSP) environment
  • CompTIA A+, Network+, or equivalent certifications
  • Familiarity with RMM tools, PSA platforms, and documentation systems
  • Experience in onsite or client-embedded support roles
  • Experience supporting cloud-based identity and productivity environments
Compliance Requirements
This role may require working within regulated client environments. Candidates must be willing to obtain and maintain relevant certifications, which may include:
  • CJIS Security Awareness Certification
  • CMMC (Cybersecurity Maturity Model Certification)

Certification requirements may evolve based on client needs.
What Success Looks Like
  • Ownership of tickets from intake to resolution
  • Strong alignment with client workflows and expectations
  • High-quality documentation and communication
  • Continuous learning and reduced dependency on escalation
  • Commitment to client success and team collaboration

This role is ideal for someone who is building deeper technical expertise, enjoys solving complex problems, and thrives in a client-facing support environment.
Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
  • 9 paid holidays; 6 mandated holidays, 3 floating holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • Unlimited weeks PTO
  • Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake , participate in E-Verify.
Requirements

Apply