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Client Support Analyst Jobs in California (NOW HIRING)

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking ... Build strong client service relationships across various levels of the organization. * Ensure ...

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal ... You can work through challenging client requests, set the correct expectations and provide ...

Origence

Application Product Support Analyst I

Ontario, CA · Remote

$22 - $27/hr

... Analyst I's primary role consists of serving as an integral part of the Client and Product Support ... Client Support Demonstrate strong interpersonal skills with good verbal and written communication ...

centrexIT

Dedicated Support Analyst I

Poway, CA · On-site

$60K - $70K/yr

As a Dedicated Support Analyst I, you'll serve as a trusted onsite IT resource for one of our ... You'll become deeply familiar with your client's environment and play a key role in maintaining ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and ...

centrexIT

Dedicated Support Analyst I

Poway, CA · On-site

$60K - $70K/hr

As a Dedicated Support Analyst I, you'll serve as a trusted onsite IT resource for one of our ... You'll become deeply familiar with your client's environment and play a key role in maintaining ...

SourcePro Search

Desktop Support Analyst

San Francisco, CA

$27.50 - $36.75/hr

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo ...

centrexIT

Dedicated Support Analyst I

Poway, CA · On-site

$60K - $70K/hr

As a Dedicated Support Analyst I, you'll serve as a trusted onsite IT resource for one of our ... You'll become deeply familiar with your client's environment and play a key role in maintaining ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and ...

William and Mary

$68K/yr

JR101547 IT Client Support Specialist (Open) Job Posting Title: IT Client Support Specialist ... Strong analytical and problem-solving skills * Ability to communicate technical concepts to non ...

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All JobsClient Support Analyst JobsClient Support Analyst Jobs in California

Client Support Analyst information

See California salary details

$12

$27

$39

How much do client support analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for client support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
What are popular job titles related to Client Support Analyst jobs in California? For Client Support Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Client Support Analyst jobs in California look for? The top searched job categories for Client Support Analyst jobs in California are:
Client Support Analyst jobs near you
Senior IT ERP Support Analyst, IMMEDIATE opportunity

Senior IT ERP Support Analyst, IMMEDIATE opportunity

AllStaff

Cypress, CA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Company Description
Job Description
Senior IT Support Analyst
Put your career on a positive track with a growing, nationally recognized manufacturing company in Southern California. This is an excellent opportunity with an organization that puts strong emphasis on providing high value products and services, while quickly fulfilling customer needs. Medical, Dental, Life and Disability insurance along with 401k and 20 paid days off are provided.
Senior IT Support Analyst Responsibilities:
  • Listen to customers, gather customer information, analyze symptoms, break down complex issues, identify problem (including severity of issue)
  • Identify areas to improve efficiency and optimize incident response through implementation of automated monitors and corrective action procedures
  • Deliver high quality solutions that align with customer response timeline (SLA); accurately post status in ServiceNow ticketing system
  • Provide practical solutions for a vast range of application/ technology problems as well as technology training
  • Evaluate new technology and methods as potential solutions
  • Educate, train and build relationships with customers
  • Document problems, corrective actions and SOPs
  • Participate in strategy development

Qualifications
Senior IT Support Analyst Requirements:
  • Bachelor's Degree
  • 5+ years of experience supporting Dell desktops/ laptops, Lenovo laptops, HP printers, hand-held scanners and other desktop/ application technologies
  • Proficiency with MS Windows OS, MS Office and Desktop productivity tools
  • 2+ years of experience supporting ERP applications required
  • Excellent communication and customer rapport

Senior IT Support Analyst Preferred Skills and Certifications:
  • ITIL Certification and Comp TIA A+
  • Help Desk Certifications, Comp TIA Network
  • 5+ years of experience with SQL or Microsoft Access database and Help Desk Incident Management Software
  • 5+ years of experience working with Internet Explorer, Chrome, HTML, Win install, internet/ intranet support
  • 5+ experience supporting Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/ Outlook (creating rules), Excel Macros and formulas

Additional Information
All candidates must be legally eligible to work in the United States without sponsorship and reside locally. Sorry, no Visa Sponsorships or Transfers are available. Consulting Companies, Staffing Agencies and 3rd Party Recruiters need not apply.
Malone Workforce Solutions, IT & Engineering is an Equal Opportunity Employer.

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