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Technical Support Analyst Remote Jobs in California

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Stefanini is looking for Technical Analyst-Remote For quick apply, please contact Ayush Dwivedi ... Provide primary technical support to end user community for problems related to software, data ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Stefanini is looking for Technical Analyst-Remote For quick apply, please contact Ayush Dwivedi ... Provide primary technical support to end user community for problems related to software, data ...

Stefanini Group

Technical Analyst

San Francisco, CA · Remote

Stefanini is looking for Technical Analyst-Remote For quick apply, please contact Ayush Dwivedi ... Provide primary technical support to end user community for problems related to software, data ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Strong problem-solving and analytical skills. * Strong written and verbal communication skills ... Remote work is not an option. * The position is available immediately. We may use artificial ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

We're 100% volunteer-powered and fully remote, proving that passionate people can create ... Collect and analyze data to understand trends and potential solutions. * Collaborate with partner ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Strong problem-solving and analytical skills. * Strong written and verbal communication skills ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot ... We are looking for a Technical Support Engineer to join our highly experienced global team. The ...

Tristar Insurance

System Support Analyst

Long Beach, CA · On-site +1

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users ... Share technical insights with the team to improve collective problem-solving capabilities.

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Our ideal candidate is passionate about using analytical skills to identify problems, find ...

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Technical Support Analyst Remote information

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$15

$27

$42

How much do technical support analyst remote jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for technical support analyst remote in California is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in California? The most popular types of Technical Support Analyst jobs in California are:
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What cities in California are hiring for Technical Support Analyst Remote jobs? Cities in California with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Technical Support Analyst

Technical Support Analyst

Pillsbury Winthrop Shaw Pittman Llp

Los Angeles, CA • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Los Angeles, CaliforniaJob Description

We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.

Primary Responsibilities:

  • Provide technical support for hardware, software, and networking issues.

  • Support Microsoft 365, Windows OS, document management systems, and remote access platforms.

  • Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.

  • Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.

  • Maintain accurate documentation for systems, procedures, and troubleshooting guides.

  • Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.

  • Participate in IT projects, rollouts, and upgrades.

  • Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.

  • Ensure data security policies and compliance standards are upheld.

Qualifications:

  • Three to five years of experience in an IT support role, preferably within a law firm environment.

  • A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.

  • An understanding of printers, remote access tools, and mobile devices are required.

  • Experience with Mobile Device Management (MOM) is highly desired.

  • Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.

  • Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.

  • Ability to work independently, manage multiple priorities, and remain calm under pressure.

Physical Requirements:

  • Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time

  • Ability to lift up to 50 pounds individually or assist in the lifting or large parcels

Preferred Qualifications:

  • Working knowledge of legal applications, including document management systems.

  • Familiarity with data privacy and compliance regulations.

  • Experience supporting hybrid or remote work environments.

  • IT certifications or coursework.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

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