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Technical Support Analyst Remote Jobs in California

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$96K - $139K/yr

The Epic MyChart Analyst provides an intermediate level of operational and application build ... Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ...

Easy Recruiter

Senior Data Analyst (Remote)

San Diego, CA · Remote

$91K - $115K/yr

We also believe our jobs should excite us, our teammates should support us and our bosses should ... We need an experienced data analyst who can help us organize and maintain that data, as well as ...

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Technical Support Analyst Remote information

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$27

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How much do technical support analyst remote jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for technical support analyst remote in California is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in California? The most popular types of Technical Support Analyst jobs in California are:
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Technical Support Analyst Remote jobs near you
Sr. Technical Support Engineer

Sr. Technical Support Engineer

Pinterest

San Francisco, CA • On-site, Remote

Other

Re-posted 13 days ago

Job description

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you'll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest's technology stack, both internationally and domestically. 

What you'll do:

  • Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
  • Become an expert in Pinterest's business products and how to best deploy them and troubleshoot them
  • Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners 
  • Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
  • Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
  • Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
  • Lead complex engineering projects end-to-end - including new API launches, large-scale integration builds, and high-impact bug fixes - partnering with Engineering on design and delivery
  • Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
  • Collaborate closely with Product Management and Engineering teams to develop and  tailor products according to specific partner requirements
  • Lead complex engineering projects end-to-end - including new API launches, large-scale integration builds, and high-impact bug fixes - partnering with Engineering on design and delivery
  • Define the tools, processes, and documentation frameworks the team operates within
  • Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
  • Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

What we're looking for:

  • 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
  • Experience leading technical partner/client calls 
  • Experience integrating external APIs at scale using SDK's or writing custom client code
  • Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
  • Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
  • Bachelor's degree in a relevant field, or equivalent experience

In-Office Requirement Statement:

  • We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  • This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

Relocation Statement:

  • This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-REMOTE 

#LI-PW1

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