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Technical Support Analyst Remote Jobs in California

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Our ideal candidate is passionate about using analytical skills to identify problems, find ...

YO AI Labs

Data Privacy Analyst - Remote

San Jose, CA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

YO AI Labs

Data Privacy Analyst - Remote

Los Angeles, CA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

YO AI Labs

Data Privacy Analyst - Remote

Palo Alto, CA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

Tilda Research

... Analyst role for our company. We are based in India and USA and this position will be fully remote ... and supporting documentation as required * Manage, fact-check and enter data across various ...

Experian

Senior Compensation Analyst (Remote)

Costa Mesa, CA · Remote

$88K - $114K/yr

This is a remote position. You will report to the Senior Compensation Director. You will have ... Experience using AI-powered productivity, analytics, or research tools to analyze data and support ...

Experian

Senior Compensation Analyst (Remote)

Costa Mesa, CA · Remote

$88K - $114K/yr

This is a remote position. You will report to the Senior Compensation Director. You will have ... Experience using AI-powered productivity, analytics, or research tools to analyze data and support ...

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How much do technical support analyst remote jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support analyst remote in California is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $30.82 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in California?

The most popular types of Technical Support Analyst jobs in California are:

What are popular job titles related to Technical Support Analyst Remote jobs in California?

For Technical Support Analyst Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Analyst Remote jobs in California look for?

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Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,527 per year, or $27.2 per hour.

Technical Support Specialist - VoIP & UCaaS

IT Management Corp. dba 101 VOICE

San Jose, CA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.

Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.

Learn more at ITMC.net.

Job Description

As a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform — provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).

What You'll Do

  • Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
  • Troubleshoot customer issues on the 101VOICE UCaaS platform — softphones, voicemail, call flows, auto-attendants, and more
  • Support system setups, cutovers, number porting, and new client onboarding
  • Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
  • Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
  • Document customer interactions, configurations, and resolutions clearly and consistently
  • Train customers on phone usage and portal features
  • Partner with NOC and engineering teams on escalations and service improvements
  • Maintain and update device firmware, templates, and configurations
  • Travel occasionally to customer sites for large deployments or escalations (if local)
Qualifications
  • 1–3 years of experience in technical support, ideally in VoIP or telecommunications
  • Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
  • Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
  • Solid troubleshooting skills paired with a customer-first mindset
  • Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
  • Comfort managing multiple tickets and projects in a fast-paced environment
  • Strong verbal and written communication skills
  • A detail-oriented, organized approach with strong documentation habits

Additional Information

This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).

Apply