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Remote Avaya Support Engineer Jobs in California

Pliant GmbH

Learn more at www.getpliant.com About the Role We're looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US) We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong ...

TEKsystems

Support Engineer

Culver City, CA · Remote

$28 - $34/hr

Description TEKsystems Global Services is seeking 3x Support Engineers to provide software and ... remote position. Application Deadline This position is anticipated to close on Aug 8, 2026. About ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Firecrawl

Growth Engineer, Product Growth

San Francisco, CA · On-site +1

$220K - $250K/yr

Remote-friendly, and we'll flex around your current commitments. Decision - We move fast after the trial. If you want to build the systems that let a small team support the developers shaping the ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment ... This is a remote position in Los Angeles, CA area. Base Pay Range The base pay range of this ...

TrueNAS

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment ... This is a remote position in Los Angeles, CA area. Base Pay Range The base pay range of this ...

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All JobsAvaya Support Engineer JobsRemote Avaya Support Engineer JobsRemote Avaya Support Engineer Jobs in California

Remote Avaya Support Engineer information

What is the difference between Remote Avaya Support Engineer vs Remote Cisco Support Engineer?

AspectRemote Avaya Support EngineerRemote Cisco Support Engineer
CertificationsAvaya certifications (e.g., Avaya Certified Support Specialist)Cisco certifications (e.g., CCNA, CCNP)
Work EnvironmentRemote or on-site in telecom and VoIP environmentsRemote or on-site in networking and enterprise communication environments
Industry UsageTelecommunications, contact centers, VoIP solutionsNetworking, enterprise IT, routing and switching

The Remote Avaya Support Engineer and Remote Cisco Support Engineer roles share similarities in technical certifications and remote work settings. However, they focus on different vendor technologies—Avaya for telephony and VoIP, and Cisco for networking and enterprise communication. Candidates should choose based on their expertise and career focus in either telecom support or network infrastructure.

What are the most commonly searched types of Avaya Support Engineer jobs in California? The most popular types of Avaya Support Engineer jobs in California are:
What are popular job titles related to Remote Avaya Support Engineer jobs in California? For Remote Avaya Support Engineer jobs in California, the most frequently searched job titles are:
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Remote Avaya Support Engineer jobs near you

Support Engineer *Remote* (m/f/d)

Pliant GmbH

On-site, Remote

Full-time

Posted 21 days ago

Job description

About Us
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
  • Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
  • Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com
About the Role
We're looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues.
You'll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You'll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you'll escalate with a high-quality technical handover that accelerates engineering resolution.
You will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support.
This role is Remote with preference working on EST timezone.
What You'll Do
  • Own complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.
  • Communication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.
  • Escalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible.
  • Coordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.
  • Debug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks.
  • Triage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs.

What You'll Bring
  • 3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).
  • Strong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.
  • REST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency
  • Experience testing REST APIs using tools such as Postman and/or cURL
  • Excellent communication skills, with the ability to bridge technical and non-technical audiences effectively.
  • Comfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.
  • Ability to read code for debugging assistance
  • Hands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk).
  • High ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster.
  • Experience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering.
  • Fluent in English

Bonus Points (Nice to Have)
  • Previous experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.
  • Basic scripting/automation (Python/JS) to speed up investigations
  • Experience writing or maintaining technical documentation

What We Offer
  • Deep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering.
  • The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
  • Your choice of preferred OS, Windows or Mac
  • Flat hierarchy and transparent communication in a relaxed, professional atmosphere
  • Opportunity to develop your talent in a dynamic team with ambitious goals
  • Flexibility and possibility to work remotely
  • Company card with a monthly allowance for lunches, coffee, etc. with co-workers

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process-we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.

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