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Avaya Support Engineer Jobs (NOW HIRING)

Genesis10

Avaya Administrator

Jersey City, NJ · On-site

$63.68 - $71.68/hr

Seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support the Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... As a Senior Front End Engineer, you'll own features end-to-end: from architecture and ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

Avaya

SD

$157K - $207K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... Software Engineering About the Job Senior Data Engineer Location: Irving, Texas Job Duties: Avaya ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

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All JobsAvaya Support Engineer Jobs

Avaya Support Engineer information

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How much do avaya support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya Support Engineer?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
More about Avaya Support Engineer jobs
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
What states have the most Avaya Support Engineer jobs? States with the most job openings for Avaya Support Engineer jobs include:
What job categories do people searching Avaya Support Engineer jobs look for? The top searched job categories for Avaya Support Engineer jobs are:
Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Sr. UC Field Support Engineer 102277 with Security Clearance

Information Technology Engineering Corporation

Orlando, FL • On-site

Other

Posted 17 days ago

Job description


Sr. UC Field Support Engineer 
Location: Orlando, FL 
Required Clearance: Public Trust  Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.   Job Responsibilities: * Lead UC field support operations for USCIS Southeast region. * Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites. * Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training. * Manage digital signage deployments and ongoing support (250 players across enterprise). * Troubleshoot UC endpoints (desk phones, softphones, conference room equipment, smart boards) * Coordinate and lead regional UC equipment deployments and installations. * Provide hands-on technical support for conference room AV systems, displays, projections, microphones. * Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams). * Manage secure telephone installations and support (<100 secure phones enterprise-wide). * Respond to UC incidents and service requests with timely resolution. * Coordinate with vendors and contractors for UC equipment installation and maintenance. * Mentor and provide technical guidance to UC Field Support Engineers. * Travel to client sites within Southeast region as needed for on-site support. * Participate in on-call rotation for after-hours UC support. * Document UC issues, resolutions, and lessons learned in knowledge base. * Support asset management and inventory tracking for UC equipment. * Provide user training and orientation for UC systems and equipment. 
Required Skills: * 7+ years UC experience with Cisco CCNP Collaboration (or higher). * Experience in leading large deployments and migrations, providing Tier 3 escalation support, developing standards and automation, VTC, digital signage, paging, telecom, LAN, SIP, ISDN, ePRI/PRI/POTS, unicast/multicast, local exchange carriers, IP-PBX, QoS, and related protocols across large, geographically dispersed networks.
* 3+ years team lead or senior engineer experience. * Hands-on experience with VTC systems, conference room AV, telephony endpoints. * Experience supporting multiple sites and regional operations. * Expert in: VTC systems, conference room AV, desk phones, softphones, video bridging. * Strong knowledge: Avaya phones, Microsoft Teams devices, Cisco endpoints, digital signage, IPTV. * Familiarity with: Troubleshooting methodologies, ticketing systems (ServiceNow), asset management. * AV/VTC certifications (CTS, Cisco, Polycom, Logitech) preferred. * Microsoft Teams or Avaya support certifications desired. * ITIL Foundation (preferred). 
Education: Bachelor’s Degree

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