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Avaya Support Engineer Jobs (NOW HIRING)

Collabera LLC

Avaya Engineer

Charlotte, NC · On-site

Avaya Engineer Location: Charlotte,NC Work Arrangement:3days in Office (Hybrid ) Client Industry ... Provide local software and hardware support requiring complex integrated configurations in the ...

Collabera

Avaya Engineer

Charlotte, NC · On-site

Avaya Engineer Location: Charlotte,NC Work Arrangement:3days in Office (Hybrid ) Client Industry ... Provide local software and hardware support requiring complex integrated configurations in the ...

Pyramid Consulting

Avaya Engineer

Saint Louis, MO · On-site

Avaya Engineer With Business Analysis Skills Immediate need for an Avaya Engineer with Business ... Previous experience in customer support, voice operations, Avaya PBX and Avaya VoIP administration ...

TMS

Mendix Avaya Engineer

Boston, MA · Remote

$80 - $90/hr

... supported out-of-the-box. 3. Experience building or customizing Pluggable Widgets using React ... Avaya Engineer to lead the convergence of rapid application development and enterprise-grade ...

Worldwide TechServices

Avaya Engineer

Evansville, IN

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

LTIMindtree

Avaya Contact Center Engineer

Chicago, IL · On-site

Avaya Contact Center Engineer Location : Chicago , IL (Hybrid role 3 days/week from day1) Salary ... support enterprise communication needs Develop and optimize network voice architecture to ensure ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... As a Senior Front End Engineer, you'll own features end-to-end: from architecture and ...

Apolis

Sr. Developer-IVR Support Engineer

Atlanta, GA · On-site

$132K/yr

Avaya * Contact Center Here is a brief description of the job: We need an IVR Support Engineer to support our central IVR Orchestration and Routing platform (ICX) that sits between carriers (Client ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Bowhead

Avaya UC Infrastructure Engineer

NJ · On-site

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

SonSoft

Avaya Network Engineer

Nashville, TN · On-site

Avaya Network Engineer Sonsoft, Inc. is a USA based corporation duly organized under the laws of ... Cisco IPT a huge plus • IPT (Avaya and Cisco) and Legacy support coverage is 24*7, • 24x7 ...

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Avaya Support Engineer information

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How much do avaya support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
More about Avaya Support Engineer jobs
What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
What states have the most Avaya Support Engineer jobs? States with the most job openings for Avaya Support Engineer jobs include:
What job categories do people searching Avaya Support Engineer jobs look for? The top searched job categories for Avaya Support Engineer jobs are:
Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Avaya Engineer

Avaya Engineer

Collabera LLC

Charlotte, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide local software and hardware support requiring complex integrated configurations for Avaya Communications Manager, Avaya PBX, and related technologies.

  • Develop program schedules, program tasks, communication materials, and engineering documentation for Contact Center products and solutions.

  • Assist in the development of project supporting documentation including Bill of Materials, cost estimates, and equipment placement requests.

Job description

Job Title: Avaya Engineer


Location: Charlotte,NC
Work Arrangement:3days in Office (Hybrid )
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday


QUICK INTERVIEW !!


About the Role


We are hiring an Avaya Engineer


Day to Day:







    • The position will reside in Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.

    • Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

    • Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), SonRibbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.

    • Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests

    • Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.

    • Directly support business initiated projects.

    • Direct and communicate with leadership on status of programs and open issues.

    • Develop ROM/SOW quotes for projects for equipment placement, licensing





Must Haves:



    • 8+ years of Call Center Experience

    • Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager


    • Avaya Communication Manager is a MUST and the need to be STRONG


    • Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft

    • Knowledge of CTI, LAN/WAN, and switches and routers

    • SIP understanding




Hourly Rate: 65$-70$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.


Benefits:


The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)



About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.


Ready to Apply?


Apply now or reach out to Pritam Palai at for more information. We look forward to speaking with you!

Apply