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Avaya Support Engineer Jobs (NOW HIRING)

TMS

Mendix Avaya Engineer

Boston, MA · Remote

$80 - $90/hr

... supported out-of-the-box. 3. Experience building or customizing Pluggable Widgets using React ... Avaya Engineer to lead the convergence of rapid application development and enterprise-grade ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... As a Senior Front End Engineer, you'll own features end-to-end: from architecture and ...

Avaya

AI Solutions Demo Engineer

New York, NY · On-site

At Avaya, you'll find a community that values your contributions and supports your growth every ... You will bridge the gap between backend engineering and front-end storytelling, turning Avaya ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Purple Drive Technologies

Avaya Developer

Las Vegas, NM · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

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How much do avaya support engineer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
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What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
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Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya & NICE Engineer (L1/L2 Support)

RPA Infotech Digital Inc.

Manhattan, NY

Other

Posted 9 days ago

Job description

Job Description – Avaya & NICE Engineer (L1/L2 Support)

Position Title: Avaya Engineer – L1/L2 Support

Number of Positions: 2

Location: Preferred 1 based out of US and backed by 1 resource offshore (India/Philippines)

Hours of Operations:  Mon-Fri 8 AM to 5 PM Eastern (May require participation in after-hours maintenance windows as needed)

 

Position Summary

 

We are seeking a detail-oriented and proactive Avaya Engineer (L1/L2) to support day-to-day administration and operational activities across Avaya telephony and contact center environments. The role will primarily focus on provisioning and administration tasks including Avaya station builds, user configuration, NICE platform administration, and support for related communication technologies.

The ideal candidate will have hands-on experience with Avaya systems, strong troubleshooting skills, and the ability to manage routine administrative requests in a fast-paced enterprise environment.

Key Responsibilities

 

  • Build, configure, and administer Avaya stations/endpoints
  • Perform MACD activities (Moves, Adds, Changes, Deletes) within Avaya environments
  • Administer and maintain NICE recording and workforce management integrations
  • Support user onboarding, extension provisioning, and telephony profile configuration
  • Configure hunt groups, vectors, skills, trunks, and routing updates as required
  • Provide L1/L2 operational support for Avaya voice infrastructure and contact center technologies
  • Monitor system performance and escalate complex issues to senior engineering teams when necessary
  • Maintain accurate documentation of system changes, configurations, and support activities
  • Support ticket queues and ensure timely resolution of incidents and service requests
  • Coordinate with telecom, network, security, and business teams for implementation activities
  • Assist with testing and validation during upgrades, migrations, or maintenance activities
  • Support additional voice and contact center products/tools as required

Preferred Qualifications

  • Experience with Avaya Contact Center or Avaya Experience Platform
  • Knowledge of SIP, VoIP, and telephony networking fundamentals
  • Exposure to additional workforce optimization or call recording tools
  • Avaya certifications are a plus

Apply