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Avaya Support Engineer Jobs (NOW HIRING)

Avaya

Director, Solutions Consulting (Channel Partner)

$252K - $315K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... Management Position Summary Plans and directs pre-sales systems/applications engineering activities ...

Avaya

SOC Analyst & Incident Response Lead

OR · Hybrid

At Avaya, you'll find a community that values your contributions and supports your growth every ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

Avaya

SOC Analyst & Incident Response Lead

OR · On-site +1

At Avaya, you'll find a community that values your contributions and supports your growth every ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

... Avaya/Bus. Partner voice designs Partner with Client Project Managers to develop proposals for ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes ... Provide 1st, and 2nd level technical support for integrated voice systems and networks. * Maintains ...

Procom Services

Sr Voice Engineer

Durham, NC

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Delivers results in support of achieving the organization's Service Level Agreements. 5+ year ...

Arcfield

Telecommunications Engineer

Newport, RI · On-site

Support voice engineering initiatives for all project-related and ongoing operations support for ... Avaya Certified Solutions Architect (ACSA) or... * Avaya Certified Solution Specialist (ACSS) or.

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... supporting Avaya platforms in hybrid Cisco/Avaya environments • Experience with secure ... ring, or related field • Minimum of six (6) years of progressive experience in Voice/UC ...

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Avaya Support Engineer information

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How much do avaya support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
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What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
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Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Director, Solutions Consulting (Channel Partner)

Director, Solutions Consulting (Channel Partner)

Avaya

Remote

$252K - $315K/yr

Full-time

Posted 5 days ago

Job description

About Avaya
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Information
Job Code: 00186192
Job Family: Sales
Job Function: Management
Position Summary
Plans and directs pre-sales systems/applications engineering activities in assigned area of responsibility. Provides the technical resources to optimize sales volume and to ensure customers have the maximum opportunity for successful application through systems/applications engineering services. Provide coordination and technical expertise in the facilitation of product/service design and implementation. Has technical expertise in a combination of voice and data networking fields that provides significant proficiency in both technologies. Ability to handle large accounts, including ability to designate appropriate Systems Engineering resources to enable continual growth of the business. Must have excellent skills in critical account management. Span of Control: 3-10, This position/level is only to be used when the management of Senior Managers is required. Experience in data networks, telephony systems & applications, unified communication applications and services, call center systems and related applications, related tools, testing systems, services. Leadership/management experience and/or or demonstrated leadership track record of technical teamsNote: This position reports to a Theater Vice President and VP Sales Technical Operations. This position must be approved through a nomination and selection process prior to official promotion to SE Director.
Qualifications
Executive & Management Experience
  • 10+ years of technical pre-sales, systems engineering, or solutions architecture experience in enterprise SaaS, CCaaS, or UCaaS environments.
  • 3 to 5+ years of direct people management experience, with a proven track record of scaling pre-sales or partner enablement organizations.
  • Proven track record of transforming traditional channel resellers into autonomous, high-velocity "force multipliers" capable of acting as seamless, end-to-end extensions of a direct enterprise salesforce.
  • Proven ability to independently identify organizational blockers, architect strategic solutions, and confidently present findings to executive leadership (GVP/EVP level).

Domain & Technical Authority
  • Deep domain expertise spanning Customer Experience (CX), Contact Center platforms, Workforce Management (WFM), and AI-driven data environments.
  • Strong executive-level understanding of modern cloud architectures, API-driven integrations, Generative AI frameworks, and legacy-to-cloud migration constraints.
  • Deep understanding of channel partner business models, go-to-market approaches, and how partners consume vendor technical enablement and support.

Business Acumen & Pre-Sales Operations
  • Proven track record of supporting multi-million dollar ARR commitments and accelerating channel sales cycles through structured enablement and rigorous pipeline qualification.
  • Experience leading channel technical teams focused on strategic ecosystem capacity building.
  • Uncompromising operational discipline with the demonstrated ability to govern deal qualification, manage sandbox environments, and firmly protect pre-sales boundaries against scope creep.

Preferred Qualifications
  • Prior experience leading channel pre-sales organizations through major platform modernization or portfolio repositioning initiatives.
  • Familiarity or former experience working in a Supplier Channel Partner SC organization, or working directly for a Channel Partner (e.g., C1, Trace3, NWN, Waterfield) is a massive plus.
  • Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys Cloud, NICE CXone, Five9).

The pay range for this opportunity is from $252,000 to $315,000 + benefits. This range represents the anticipated low and high end of the salary plus commissions for this position. Actual total compensation will vary and are based on factors such as a candidate's qualifications, skills, competencies.
#LI-CS1
Experience
15+ Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Master of Business Admninistration is preferred
Preferred Certifications
Avaya and Industry certifications are highly desirable
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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