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Avaya Support Engineer Jobs (NOW HIRING)

Avaya

SOC Analyst & Incident Response Lead

OR · Hybrid

At Avaya, you'll find a community that values your contributions and supports your growth every ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

Avaya

SOC Analyst & Incident Response Lead

OR · On-site +1

At Avaya, you'll find a community that values your contributions and supports your growth every ... Perform malware analysis, reverse engineering, and memory/disk analysis to support incident triage ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

... Avaya/Bus. Partner voice designs Partner with Client Project Managers to develop proposals for ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

Procom Services

Sr Voice Engineer

Durham, NC

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and ... Delivers results in support of achieving the organization's Service Level Agreements. 5+ year ...

Arcfield

Telecommunications Engineer

Newport, RI · On-site

Support voice engineering initiatives for all project-related and ongoing operations support for ... Avaya Certified Solutions Architect (ACSA) or... * Avaya Certified Solution Specialist (ACSS) or.

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Avaya Support Engineer information

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$47

$72

How much do avaya support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for avaya support engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are Avaya Support Engineers?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
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What are the most commonly searched types of Avaya Support Engineer jobs? The most popular types of Avaya Support Engineer jobs are:
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Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Project Manager - Avaya platform

Project Manager - Avaya platform

ITTConnect

Atlanta, GA • Hybrid

Full-time

Posted 15 days ago

Job description

ITTConnect is seeking an IT Project Manager - Avaya Infrastructure and Platform to work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.

Job location: Hybrid in Atlanta, GA 30329, 3 days a week onsite. We are seeking a high-impact Project Manager to lead the deployment, maintenance, and optimization of business-critical Avaya infrastructure. This role requires a blend of technical depth in unified communications and the leadership to manage multi-vendor environments for a large-scale Telecom client.

Core Responsibilities: Infrastructure Leadership: Lead end-to-end projects for Avaya platform upgrades, migrations, and infrastructure maintenance. Team Management: Coordinate technical teams supporting Avaya ecosystems, ensuring high availability and rapid resolution of platform issues. Vendor Orchestration: Act as the primary point of contact for multiple third-party vendors, managing SLAs, contracts, and service delivery.

Strategic Communication: Provide clear, high-level project status updates to Senior Leadership, translating technical roadblocks into business impact. Requirements Avaya Expertise: Proven experience managing projects involving Avaya Aura, Communication Manager, or Contact Center solutions. Vendor Management: Strong background in coordinating with external service providers and hardware/software vendors.

Communications: Exceptional verbal and written skills; ability to navigate complex stakeholder environments with ease. Telecom Experience: Deep understanding of telecommunications workflows, infrastructure, and compliance standards. Benefits.

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