Avaya Support Engineer Jobs (NOW HIRING)

Genesis10 is currently seeking a Sr. Avaya Administrator with our client in the financial industry located in Charlotte, NC, Jersey City, NJ, and Jacksonville, FL. This is a 12+ month contract position. Responsibilities: Perform day-to-day administration of Avaya platforms on Avaya Aura (Communication Manager, Session Manager, AES) Manage and maintain system configurations, provisioning, and user/admin changes across the Avaya environment Lead and execute certificate management activities, including validation, renewal, and tracking (Venafi experience is a plus) Support and maintain PBX/ACD configurations, including call routing, vectors, and adjunct routing Monitor system health, troubleshoot issues, and ensure high availability and performance Partner with internal teams to support business-driven initiatives and operational needs Own and drive operational processes, ensuring alignment with enterprise (Client–style) standards and procedures Provide clear communication and regular status updates to leadership and stakeholders Develop and maintain documentation and procedural guides for system administration tasks Participate in cross-functional collaboration while operating with minimal supervision Identify areas for process improvement and take initiative to lead operational enhancements Requirements: BA or BS in Telecommunications, Data Communications or Computer Science 8+ years of experience in Avaya/call center environments, with a strong focus on administration over engineering Proven experience administering Avaya Communication Manager, Avaya Aura stack (Session Manager, AES) Experience with certificate management (Venafi strongly preferred) Strong understanding of enterprise processes and structured environments Excellent communication and organizational skills (status reporting, structured updates, documentation) Experience working in fast-paced, high-pressure environments with tight deadlines Strong troubleshooting and analytical skills Ability to operate as a self-directed individual with strong ownership mindset Pay Range: $59.72-$67.72 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.