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Avaya Jobs (NOW HIRING)

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · Remote

$125K - $172K/yr

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented ...

Stem Xpert

Avaya-CM

Fishers, IN

Company Description Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

Avaya

SD · On-site

$157K - $207K/yr

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented ...

360 IT Professionals

Avaya Administrator

Lansing, MI

This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.) Knowledge of ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

AA2IT

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Avaya Engineer

Fort Worth, TX · On-site

$45 - $52/hr

Avaya Aura (CM, SM, SMGR, AES, AADS) AudioCodes Client and Gateway Ribbon Client Genesys Cloud NetSapiens High School Diploma/GED: Minimum 3 years of direct experience OR Associate's Degree in IS:

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How much do avaya jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for avaya in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya specialist?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What are the key skills and qualifications needed to thrive as an Avaya engineer?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

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Avaya jobs near you
Infographic showing various Avaya job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 87% In-person, 2% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya Engineer

Worldwide TechServices

Evansville, IN • On-site

$60K/yr

Full-time

Re-posted 21 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

217th of 226 rated it services

Job description

Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
  • Deliver high-quality technical support for Avaya communication systems and products
  • Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
  • Analyze and diagnose network-related problems affecting Avaya systems
  • Collaborate with cross-functional teams to implement solutions and system upgrades
  • Maintain accurate documentation of support activities and technical configurations
  • Provide clear and concise communication to clients regarding issue resolution and best practices
  • Stay up-to-date with the latest Avaya technologies and industry trends
  • Participate in on-call rotations to ensure 24/7 support coverage
  • Additional requirements may exist if offer of employment is extended

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in Avaya systems support
  • Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
  • Proficiency in network protocols such as TCP/IP and SIP
  • Excellent troubleshooting and problem-solving skills
  • Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
  • Strong understanding of telecommunications and unified communications
  • Exceptional customer service and communication skills
  • Ability to work efficiently in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Experience with technical documentation and report writing

Additional Information
All your information will be kept confidential according to EEO guidelines.

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