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Avaya Jobs (NOW HIRING)

Avaya

SOC Analyst & Incident Response Lead

OR · Hybrid

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented ...

Avaya

SOC Analyst & Incident Response Lead

OR · On-site +1

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies ...

EROS Technologies, Inc.

Avaya Aspect Dialer

Dallas, TX · On-site

Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract - Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired.

Avaya

Senior Data Engineer

$108K - $147K/yr

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee ...

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How much do avaya jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for avaya in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an Avaya Engineer, and why are they important?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What is an Avaya specialist and what do they do?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

More about Avaya jobs
What cities are hiring for Avaya jobs? Cities with the most Avaya job openings:
What are the most commonly searched types of Avaya jobs? The most popular types of Avaya jobs are:
What states have the most Avaya jobs? States with the most job openings for Avaya jobs include:
What job categories do people searching Avaya jobs look for? The top searched job categories for Avaya jobs are:
Avaya jobs near you
Infographic showing various Avaya job openings in the United States as of June 2026, with employment types broken down into 70% Full Time, 4% Part Time, 2% Temporary, and 24% Contract. Highlights an 82% In-person, 7% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Site Reliability Engineer (SRE) - Azure | DevSecOps | IaC | Governance | Observability

Site Reliability Engineer (SRE) - Azure | DevSecOps | IaC | Governance | Observability

Avaya

OR • On-site, Remote

$53.50 - $71/hr

Full-time

Posted 25 days ago

Job description

About Avaya
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Description
We are seeking a Site Reliability Engineer (SRE) who will drive stability, reliability, and performance across our Azure and GCP-based platforms.
This role blends operational excellence, proactive incident management, and strong collaboration with DevOps, Cloud, and Security teams.
The ideal candidate will have hands-on experience with multi-cloud environments (Azure and GCP), IaC (Terraform/Ansible), CI/CD (Jenkins/GitHub Actions), and modern observability and AI-Ops systems. The engineer will also contribute to governance, cost optimization, and automation strategies that reduce toil and prevent issues before they occur. A key aspect of this role is the ability to perform deep-dive troubleshooting of application performance and errors by analyzing logs and traces in platforms like Grafana and Datadog.
This position includes 24×7 support coverage (rotational) and requires strong ownership in managing major incidents, RCA processes, and continuous service improvements.
Key Responsibilities
Reliability & Incident Management
  • Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments.
  • Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements.
  • Maintain clear communication with cross-functional teams and leadership during major incidents.

Monitoring, AI-Ops, Alerts & Prevention
  • Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics).
  • Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure.
  • Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact.
  • Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation.
  • Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.
  • Analyze trends to prevent recurring issues and support teams in resilience engineering.

Requirements
Required Skills & Experience
  • 5+ years in Site Reliability, DevOps, Cloud Operations, or Customer support roles.
  • Demonstrated experience in application-level troubleshooting by analyzing logs and traces to identify bugs, performance bottlenecks, and error conditions.
  • Expertise in Azure and GCP cloud operations and distributed system reliability.
  • Understanding of Terraform, Ansible, and CI/CD pipelines (Jenkins, GitHub Actions).
  • Experience with observability and AI-Ops tools (Azure Monitor, GCP Operations Suite, Grafana, Prometheus, Datadog, etc.).
  • Solid grasp of incident management frameworks (P1-P3 handling, RCA, PIRs, on-call rotations).
  • Excellent analytical, troubleshooting, and communication skills.

Desired Behaviours
  • Proactive Prevention: Identifies and resolves risks before they escalate into incidents.
  • AI-Driven Mindset: Applies AI and automation to improve reliability and reduce human intervention.
  • Accountability: Owns service reliability and communicates with clarity.
  • Collaboration: Works seamlessly with platform, DevOps, and product teams.
  • Efficiency: Focuses on automation to reduce manual effort and improve MTTR.
  • Continuous Improvement: Learns from failures, iterates processes, and enhances documentation.

The pay range for this opportunity is from $129,00 to $143,000 + performance-related bonus + benefits. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies.
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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