Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...
Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...
Avaya Engineer
Evansville, IN · On-site
$60K/yr
Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...
Avaya Engineer
Evansville, IN · On-site
$60K/yr
Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...
Company Description Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and ...
Company Description Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and ...
VoIP Network Engineer
Vincennes, IN · On-site
This role is responsible for managing our hybrid Avaya communications environment, resolving complex technical issues, supporting day-to-day operations, and leading strategic initiatives to improve ...
VoIP Network Engineer
Vincennes, IN · On-site
This role is responsible for managing our hybrid Avaya communications environment, resolving complex technical issues, supporting day-to-day operations, and leading strategic initiatives to improve ...
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Desktop Support Analyst
Indianapolis, IN · On-site
$20 - $22/hr
Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room 19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components 20. Provide basic to intermediate ...
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Desktop Support Analyst
Indianapolis, IN · On-site
$20 - $22/hr
Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room 19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components 20. Provide basic to intermediate ...
Voice and Data Engineer
Merrillville, IN · On-site
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Voice and Data Engineer
Merrillville, IN · On-site
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Voice and Data Engineer
Fort Wayne, IN · On-site
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
Voice and Data Engineer
Fort Wayne, IN · On-site
Cisco and Avaya Certifications * Understand OSI seven Layer model * Understand various network protocols * Possess basic computer skills and familiar with Microsoft Professional Office Suite products
You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital) * You will manage security administration, ensuring all machines are protected and properly updated with Endpoint ...
You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital) * You will manage security administration, ensuring all machines are protected and properly updated with Endpoint ...
You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital) * You will manage security administration, ensuring all machines are protected and properly updated with Endpoint ...
You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital) * You will manage security administration, ensuring all machines are protected and properly updated with Endpoint ...
Avaya information
See Indiana salary details
$27.45 - $31.21
12% of jobs
$31.21 - $34.98
9% of jobs
$35.92 is the 25th percentile. Wages below this are outliers.
$34.98 - $38.74
18% of jobs
The median wage is $40.54 / hr.
$38.74 - $42.50
24% of jobs
$42.50 - $46.27
9% of jobs
$46.27 - $50.03
2% of jobs
$53.33 is the 75th percentile. Wages above this are outliers.
$50.03 - $53.80
2% of jobs
$53.80 - $57.56
2% of jobs
$57.56 - $61.32
16% of jobs
$61.32 - $65.09
2% of jobs
$65.09 - $68.85
4% of jobs
$27
$45
$68
How much do avaya jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for avaya in Indiana is $45.37, according to ZipRecruiter salary data. Most workers in this role earn between $36.59 and $58.08 per hour, depending on experience, location, and employer.
What are some common challenges faced by Avaya support engineers, and how can they be addressed?
Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an Avaya Engineer, and why are they important?
To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.
What is an Avaya specialist and what do they do?
An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.
What is the difference between Avaya vs Cisco Collaboration Engineer?
| Aspect | Avaya | Cisco Collaboration Engineer |
|---|---|---|
| Certifications | Avaya Certified Support Specialist, Avaya Aura certifications | Cisco CCNA Collaboration, CCNP Collaboration |
| Work Environment | Telecommunications and VoIP systems in enterprise settings | Unified communications, VoIP, and collaboration solutions in enterprise networks |
| Industry Usage | Common in contact centers and customer service environments | Widely used in corporate communication and collaboration infrastructure |
Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.
What are popular job titles related to Avaya jobs in Indiana? For Avaya jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Avaya jobs in Indiana look for? The top searched job categories for Avaya jobs in Indiana are:
What cities in Indiana are hiring for Avaya jobs? Cities in Indiana with the most Avaya job openings:
Worldwide TechServices rating
4.9
Based on 6 frontline employees who took The Breakroom Quiz
222nd of 230 rated it services
Job description
Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
- Deliver high-quality technical support for Avaya communication systems and products
- Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
- Analyze and diagnose network-related problems affecting Avaya systems
- Collaborate with cross-functional teams to implement solutions and system upgrades
- Maintain accurate documentation of support activities and technical configurations
- Provide clear and concise communication to clients regarding issue resolution and best practices
- Stay up-to-date with the latest Avaya technologies and industry trends
- Participate in on-call rotations to ensure 24/7 support coverage
- Additional requirements may exist if offer of employment is extended
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in Avaya systems support
- Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
- Proficiency in network protocols such as TCP/IP and SIP
- Excellent troubleshooting and problem-solving skills
- Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
- Strong understanding of telecommunications and unified communications
- Exceptional customer service and communication skills
- Ability to work efficiently in a fast-paced environment
- Excellent organizational skills and attention to detail
- Experience with technical documentation and report writing
Additional Information
All your information will be kept confidential according to EEO guidelines.
What Worldwide TechServices employees say
Pay
Benefits
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About Worldwide TechServices
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951