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Voip Jobs in Indiana (NOW HIRING)

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VOIP Systems Technician

Terre Haute, IN · On-site

Job Type Full-time Description Position Summary The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for ...

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VOIP Systems Technician

Terre Haute, IN · On-site

Position Summary The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients.

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VOIP Systems Technician

Terre Haute, IN

Description Position Summary The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed ...

Qode

Desktop support

Indianapolis, IN · On-site

$22 - $25/hr

Installation Technician (VoIP/Cisco Phones) Where? This position is based onsite in downtown Indianapolis. Team members are expected to work onsite five days per week throughout the duration of the ...

Qode

Desktop support

Indianapolis, IN · On-site

$22 - $25/hr

Installation Technician (VoIP/Cisco Phones) Where? This position is based onsite in downtown Indianapolis. Team members are expected to work onsite five days per week throughout the duration of the ...

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See Indiana salary details

$14

$28

$45

How much do voip jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for voip in Indiana is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $37.50 per hour, depending on experience, location, and employer.

What is a VoIP?

A VoIP (Voice over Internet Protocol) job involves working with internet-based telecommunication systems to enable voice and multimedia communication over networks. Professionals in this field may configure, maintain, and troubleshoot VoIP solutions for businesses, often working with software like PBX systems, SIP protocols, and cloud-based communication platforms. Roles can range from VoIP engineers and administrators to technical support specialists, depending on the organization’s needs.

What are the key skills and qualifications needed to thrive in the VoIP position, and why are they important?

To thrive in a VoIP (Voice over Internet Protocol) role, solid knowledge of IP networking, telephony systems, and troubleshooting skills are essential, typically supported by a degree in IT or a related field. Familiarity with VoIP platforms (like Cisco, Avaya, or Asterisk), SIP protocols, and certifications such as CCNA: Collaboration or CompTIA Network+ is highly valuable. Strong problem-solving ability, communication skills, and attention to detail help professionals excel in supporting users and resolving issues. These skills ensure reliable, high-quality voice communications and effective support for business-critical systems.

What are some typical challenges faced by professionals in VoIP roles, and how can they be addressed?

Professionals in VoIP roles often encounter challenges such as network congestion, latency, or compatibility issues between different hardware and software platforms. These can be addressed by thorough network monitoring, staying updated on the latest firmware or software patches, and implementing robust Quality of Service (QoS) protocols. Regular communication with IT, network, and end-user teams is crucial to identifying and resolving issues quickly. Continual learning and proactive troubleshooting help VoIP specialists maintain high call quality and system reliability in dynamic business environments.

What are popular job titles related to Voip jobs in Indiana?

For Voip jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Voip jobs in Indiana look for?

The top searched job categories for Voip jobs in Indiana are:

Voip jobs near you
Infographic showing various Voip job openings in Indiana as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $60,254 per year, or $29 per hour.

VOIP Systems Technician

Joink CTI

Terre Haute, IN • On-site

Full-time

Posted 24 days ago

Job description

Job Type
Full-time
Description
Position Summary
The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients. This position provides remote and onsite technical support, resolves telecommunications issues, manages system configurations, and ensures service delivery meets established Service Level Agreements (SLAs). The technician will work closely with clients, carriers, vendors, and internal engineering teams to deliver reliable voice communication services and exceptional customer experiences.
Essential Duties and Responsibilities
  • Provide Tier I and Tier II support for hosted, cloud-based, and on-premise VOIP environments.
  • Troubleshoot voice quality issues including latency, jitter, packet loss, one-way audio, and call routing failures.
  • Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto attendants, hunt groups, voicemail, and user extensions.
  • Respond to and resolve client service requests through the MSP ticketing system.
  • Meet or exceed established service level agreements (SLAs) for response and resolution times.
  • Perform moves, adds, changes, and deletions (MACDs) for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, internet service providers, and telecommunications vendors to resolve service issues.
  • Work with network engineers to identify and resolve network-related voice performance issues.
  • Monitor system alerts and proactively identify service-impacting problems.
  • Document troubleshooting activities, network diagrams, configurations, and client environments.
  • Educate clients on system functionality and best practices.
  • Participate in an on-call support rotation as required.
  • Maintain a high level of customer satisfaction through effective communication and timely issue resolution.

Required Qualifications
Education & Experience
  • Associate degree in Information Technology, Telecommunications, Networking, or related field, or equivalent experience.
  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Previous experience in an MSP, telecommunications provider, or customer-facing technical support environment preferred.

Technical Skills
  • Knowledge of:
  • SIP
  • RTP
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • QoS
  • Routing and Switching

  • Experience supporting VOIP platforms such as:
  • Microsoft Teams Phone
  • RingCentral
  • Zoom Phone
  • 8x8
  • Mitel
  • Cisco
  • Avaya

  • Experience with SIP trunking and carrier provisioning.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Core Competencies
  • Customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Exceptional troubleshooting and problem-solving abilities.
  • Strong documentation habits.
  • Ability to manage multiple clients and priorities simultaneously.
  • Self-motivated with the ability to work independently in a fast-paced MSP environment.

Preferred Certifications
  • CompTIA Cloud+
  • CCNP
  • CompTIA VoIP Certification

Success Measures
  • SLA compliance and ticket performance.
  • Client satisfaction scores.
  • First-call resolution rates.
  • Documentation quality and accuracy.
  • Successful implementation and migration projects.
  • Reduction of recurring telecommunications issues.

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