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Avaya Jobs (NOW HIRING)

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Avaya technical experience a must; Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through ...

Metabyte Inc

Avaya Manager

Providence, RI

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Overview Avaya UC Infrastructure Engineer (2026-24845-F): Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix ...

TMS

Mendix/Avaya Application Developer

Houston, TX · On-site

Role: Mendix/Avaya Application Developer Location: Houston, TX (Hybrid) ( 1 week onsite every month. Look for Local to TX or Nearby state candidates) Duration: 12+ Months Role Overview: We are ...

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How much do avaya jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for avaya in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an Avaya Engineer, and why are they important?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What is an Avaya specialist and what do they do?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

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Avaya jobs near you
Infographic showing various Avaya job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 1% Part Time, and 18% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Avaya Network Engineer

Avaya Network Engineer

Sonsoft Inc

Nashville, TN • On-site

Contractor

Re-posted 29 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Avaya technical experience a must; Cisco IPT a huge plus

IPT (Avaya and Cisco) and Legacy support coverage is 24*7,

24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration

Response, triage and restoration of incidents

Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.

24x7 Critical Group Lync / MindAlign chat channel monitoring

Level 1 RADAR secure PBX health check and maintenance.

ReliaTel and Nectar Alerts validation and Sanity checks

Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews

Daily global device health check of IPT infrastructure

Vendor management (raising incidents and tracking resolution status).

Vendor management for vendor & carrier related outages.

Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.

Regional & Global Daily Service Review calls representation.

Change management for operational, incident, project & break-fix

Post Incident Review preparation of IPT related incidents & outages

Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)

Project management and coordination of project activities.

Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:

Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc

Build CM network maps for new IP subnets

Creation of test extensions

Activate monitoring for phone registration

Validation of phone connectivity through new Juniper platform

Change IP network parameters on Avaya Media Gateways

Test call scenarios / validation

Validate carrier data failover to ensure phone registration

Validate all call functionality

Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Contract job opportunity for you.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
  3. No H1B candidates, please.
  4. Please mention your Visa Status in your email or resume.

** All your information will be kept confidential according to EEO guidelines.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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