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Avaya Jobs (NOW HIRING)

Avaya

SLED Regional Sales Manager

NC · Remote

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented ...

Avaya

CX Global Account Manager

Charlotte, NC · On-site

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Avaya technical experience a must; Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through ...

Avaya

Sales Engineer, West Coast

$133K - $147K/yr

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies ...

Avaya

Sales Enablement Senior Manager

OR · On-site

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented ...

Avaya

Sales Enablement Senior Manager

OR · On-site +1

About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies ...

Bowhead

Avaya UC Infrastructure Engineer

NJ · On-site

Overview Avaya UC Infrastructure Engineer (2026-24845-F): Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix ...

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How much do avaya jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for avaya in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by Avaya support engineers, and how can they be addressed?

Avaya support engineers often encounter challenges such as troubleshooting complex telecommunication systems, managing multiple client requests, and staying updated with the latest software releases. To address these, engineers typically rely on strong problem-solving skills, effective communication with cross-functional teams, and ongoing training provided by Avaya. Collaborating closely with network administrators and end-users also helps in quickly identifying and resolving issues, ensuring minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an Avaya Engineer, and why are they important?

To thrive as an Avaya Engineer, you need strong knowledge of telephony systems, VoIP, networking, and typically a relevant degree or Avaya certifications like ACIS or ACSS. Familiarity with Avaya platforms (Aura, IP Office), troubleshooting tools, and network monitoring systems is essential. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and work well with clients and teams. These skills are crucial for ensuring reliable communication solutions and maintaining seamless business operations.

What is an Avaya specialist and what do they do?

An Avaya specialist is an IT professional who is skilled in installing, configuring, maintaining, and troubleshooting Avaya communication systems such as phone systems, contact centers, and unified communications solutions. They ensure that businesses can effectively use Avaya products for voice, video, messaging, and collaboration. Avaya specialists may also provide user training, technical support, and integration with other IT systems. Their expertise helps organizations maintain reliable communication infrastructure and address any issues that arise.

What is the difference between Avaya vs Cisco Collaboration Engineer?

AspectAvayaCisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications and VoIP systems in enterprise settingsUnified communications, VoIP, and collaboration solutions in enterprise networks
Industry UsageCommon in contact centers and customer service environmentsWidely used in corporate communication and collaboration infrastructure

Both Avaya and Cisco Collaboration Engineers work with VoIP and unified communication systems in enterprise environments. While Avaya specialists focus on Avaya-specific platforms like Avaya Aura, Cisco Collaboration Engineers work with Cisco's collaboration solutions such as Cisco Unified Communications Manager. The choice depends on the company's existing infrastructure and preferred vendor solutions.

More about Avaya jobs
What cities are hiring for Avaya jobs? Cities with the most Avaya job openings:
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What states have the most Avaya jobs? States with the most job openings for Avaya jobs include:
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Avaya jobs near you
Infographic showing various Avaya job openings in the United States as of May 2026, with employment types broken down into 17% Full Time, and 83% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya Unified Communications Engineer

Prophecy Technologies

Frederick, MD • On-site

Full-time

Posted 19 days ago

Job description

Role Overview:
This role involves the configuration, administration, and maintenance of complex Telephony Systems, with a strong focus on Avaya Unified Communications environments and AWS Connect. The engineer will be responsible for establishing and verifying voice and data networks, troubleshooting outages, and managing system escalations.
Key Responsibilities:
  • Establish voice and data networks by programming features, establishing interfaces and integrations, and activating remote access tools.
  • Verify service by testing and reprogramming circuits, equipment, and alarms, identifying and correcting problems.
  • Document Telecom networks by recording configuration diagrams and programming.
  • Maintain telecom networks by troubleshooting and repairing outages, testing network backup procedures, and updating documentation.
  • Administer Avaya phone systems, including Call Vector Designing, testing, problem-solving, and voicemail systems.
  • Complete and support Service Desk escalations for Voice Adds, Moves, and Changes in Avaya, Uptivity, TASKE, and AWS Connect.
  • Monitor and document systems user and license usage, completing system audits and cleanup.
  • Manage all work through the HEAT ticket system and/or Agile Sprint project tracking.

Required Skills:
  • Experience in Telephony Systems configuration, including Avaya Call Manager, System Manager, and Voicemail Systems.
  • Proficiency with NICE Uptivity Call Recording, Screen capture, and TASKE Reporting.
  • Experience with Cisco, Secure Telephone, and Video Communications.
  • Advanced understanding of technical and functional aspects of Avaya PBX systems.
  • Ability to administer the Avaya Unified Communications environment.
  • Expertise in AWS Connect configuration and administration.
  • Capability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
  • Strong knowledge of IT infrastructure and architecture.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work well under pressure, meet deadlines, and collaborate with stakeholders.

Qualifications:
  • 8-12+ years of experience in Telephony Systems, Unified Communications, or Telecom Engineering.
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).

Preferred Skills:
  • Strong knowledge of IT Infrastructure and Telecommunications Architecture.
  • Experience with Disaster Recovery and Business Continuity Planning.
  • Demonstrated problem-solving, stakeholder communication, and system troubleshooting abilities.

Apply