Job Overview:
Pay Range:ย $51hr - $56hr
Requirement/Must Have:
- 4+ years overall experience in Unified Communications (UC).
- Strong hands-on experience with Ribbon Session Border Controller (SBC) configuration and troubleshooting.
- Excellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP).
- Experience supporting carrier SIP trunks and working with multiple UC platforms.
Responsibilities:
- Provide L2/L3 support for Ribbon Session Border Controller (SBC) environments.
- Troubleshoot and resolve SIP trunk and interconnect issues.
- Address SIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, and TLS/SRTP issues.
- Resolve one-way/no audio, RTP anchoring, NAT/firewall traversal, and interop issues between platforms (Cisco/Zoom/Carrier).
- Perform configuration and operational tasks including routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation.
- Analyze call traces/logs and provide SIP ladder/call flow analysis for escalations.
- Support change implementation, testing, rollback planning, and documentation/runbooks.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asiaโensuring speed, quality, and consistency in every hire.