Oracle SBC Configuration Engineer
Role Overview
We are seeking an Oracle Session Border Controller (SBC) Configuration Engineer to design, configure, and support secure, scalable voice and real-time communication solutions. This role focuses on implementing and maintaining Oracle Communications SBC platforms to enable reliable SIP-based voice services, ensure network security, and support enterprise and service provider environments.
The ideal candidate has deep experience with Oracle/Acme Packet SBC configuration, strong knowledge of SIP and VoIP protocols, and hands-on expertise in securing, troubleshooting, and optimizing real-time communications infrastructure.
Key Responsibilities
• Design, configure, and deploy Oracle Communications Session Border Controller (SBC) solutions for enterprise and service provider environments 1 2 • Configure and manage SIP interfaces, realms, session agents, routing policies, and translation rules to support voice and unified communications services 3 4 • Implement SBC security features including access control lists (ACLs), topology hiding, DoS protection, encryption, and NAT traversal 5 6
• Support SIP trunk integrations with carriers, cloud communication platforms, and enterprise voice systems (e.g., Cisco, Avaya, Genesys) 7 8
• Troubleshoot SIP signaling, RTP media flows, codec negotiation, and call routing issues in large-scale VoIP environments 9 10
• Perform configuration changes, upgrades, and lifecycle management for Oracle SBC hardware and virtual (NFV) deployments 11 12
• Participate in operational support activities, including incident response, root cause analysis, and service restoration 13
• Develop and maintain configuration documentation, change records, and implementation guides across the service lifecycle 14
• Collaborate with network, security, and voice engineering teams to ensure high availability, performance, and regulatory compliance 15
Requirements and Skills
• 3-5+ years of hands-on experience configuring and supporting Oracle/Acme Packet Session Border Controllers in production environments 16 17 • Strong expertise in SIP signaling, call flows, and real-time communication protocols including RTP, UDP/TCP, TLS, and SRTP 18 19
• Solid understanding of VoIP architectures, SIP trunking, and interconnection with carriers and enterprise voice platforms 20
• Experience implementing SBC security features such as DoS protection, access control, topology hiding, and encryption 21 22
• Familiarity with Oracle SBC configuration tools including ACLI, Element Manager, and XML/ACP-based configuration methods 23
• Strong troubleshooting skills for signaling and media-related issues in high availability environments 24
• Working knowledge of IP networking fundamentals (routing, VLANs, firewalls, NAT) in VoIP deployments 25
• Excellent analytical, documentation, and communication skills
Nice to Have
• Oracle Communications Session Border Controller certification (Implementation or Professional level) 26
• Experience with high-availability (HA) and geo-redundant SBC deployments 27 • Exposure to cloud-based or NFV SBC deployments 28
• Experience working in managed services, NOC, or carrier-grade environments 29 • Familiarity with complementary voice platforms such as Cisco CUCM, BroadSoft, or Ribbon SBCs 30
• Strong interest in voice security, real-time communications reliability, and large-scale network operations