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Broadsoft Jobs (NOW HIRING)

Fusion Connect

Customer Operations Engineer 3

$71K - $96K/yr

... BroadSoft, and more. * Independently test hardware/software for new and existing products. This includes processes, documentation, and training to include but not limited to Full Product ...

Fusion Connect

Customer Operations Engineer 3

$71K - $96K/yr

... BroadSoft, and more. * Independently test hardware/software for new and existing products. This includes processes, documentation, and training to include but not limited to Full Product ...

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Broadsoft information

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$23

$33

$42

How much do broadsoft jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for broadsoft in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What is a Broadsoft?

A BroadSoft job typically refers to a role involving BroadSoft's cloud-based communication solutions, now part of Cisco. Professionals in these roles work with VoIP, unified communications, and collaboration technologies to support businesses in deploying and managing communication services. Responsibilities may include system administration, technical support, network engineering, or software development related to BroadSoft platforms. These jobs are often found in telecom companies, managed service providers, or enterprise IT teams. Knowledge of SIP, PBX systems, cloud telephony, and related technologies is usually required.

What are the typical daily responsibilities for a Broadsoft engineer or specialist?

Broadsoft engineers or specialists are usually responsible for the deployment, configuration, and ongoing support of BroadSoft-based unified communications platforms. Their daily tasks often include troubleshooting VoIP or SIP-related issues, executing software upgrades and patches, and collaborating with both internal teams and clients to resolve service incidents. They may also be involved in system monitoring, user provisioning, and documentation of processes. This role generally requires both independent problem-solving and teamwork, as cross-department collaboration is essential to meet client requirements and maintain high service quality.

What are the key skills and qualifications needed to thrive in the Broadsoft position, and why are they important?

To thrive in a Broadsoft-focused role, you need a solid understanding of VoIP technologies, SIP protocol, and Unified Communications systems, typically supported by relevant IT or telecommunications qualifications. Familiarity with BroadSoft BroadWorks, BroadCloud, Cisco platforms, and certifications such as CCNA or BroadSoft Specialist are highly valuable. Strong troubleshooting skills, communication abilities, and a customer-centric approach are essential soft skills for success. These competencies ensure efficient deployment, management, and support of business communication solutions in dynamic technology environments.

More about Broadsoft jobs

What states have the most Broadsoft jobs?

States with the most job openings for Broadsoft jobs include:

What job categories do people searching Broadsoft jobs look for?

The top searched job categories for Broadsoft jobs are:

Broadsoft jobs near you
Infographic showing various Broadsoft job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

VOIP operation Engineer: Onsite

Qualis1 Inc

Berkeley Heights, NJ • On-site

Contractor

Re-posted 13 days ago

Job description

Job Title: VOIP operation Eng

Location: Mt Laurel Township, NJ 08054

Duration:12 months

Skill Set: SIP, IMS & Broadsoft operation support

Job Description:

  • Bachelor's Degree or Equivalent
  • Engineering, Computer Science
  • Generally, requires 8-12 years related experience
  • Operations focused support, analysis and design documentation based on Product Requests and Requirements
  • Technical learning and support of higher-level engineers, leadership, training, project management teams
  • Support Product Engineering with Systems architecture planning, system implementation guidelines, and engineering guidelines
  • Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects.
  • Support & Coordinate Lab testing, design, and architecture work
  • Support Product engineering teams on Application and network architecture in the arena of IMS, BroadSoft, and Emergency Services
  • Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and SBC NENA I2,I3 product suites
  • Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
  • Interoperability and interconnection testing in the Production environment
  • Technical Leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practices
  • Author & Update Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
  • Design Documentation
  • Requirements Definition
  • Vendor selection and management from an operations perspective
  • Isolation and Restoration of Critical systems and issues