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Avaya Support Engineer Jobs in Texas (NOW HIRING)

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

Node.Digital

UC Field Support Engineer

Irving, TX · On-site

UC Field Support Engineer Location: Irving, TX Preferred: US Citizenship The UC Field Support ... Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony ...

NTT Ltd.

Maintains the support process and ensures that requests for support are handled according to the ... Dell Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and ...

NTT Ltd.

Maintains the support process and ensures that requests for support are handled according to the ... Dell Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and ...

NTT Ltd.

Maintains the support process and ensures that requests for support are handled according to the ... Dell Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and ...

PNC Bank

Software Engineer Principal

Dallas, TX

$133K - $179K/yr

Influence enterprise technology decisions that support operational excellence and customer ... Alvaria / Aspect Avaya Verint Genesys Cloud Intradiem Salesforce LivePerson ServiceNow ...

Computer Futures

Senior Telecom Analyst

Houston, TX · On-site

Reviews, analyzes, evaluates, supports, and maintains the company's Avaya VoIP telecommunication ... phone set programming and installation, phone system dial plan management, programming of ...

Noblesoft Technologies

Network Voice Consultant

Bryan, TX · On-site

$30 - $35/hr

The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like ... Ticket Monitoring * On - call support * Opening Bridge Call KEY TECHNOLOGIES: * CUCM & Unity ...

MDAEdge

MacBook Engineer

Coppell, TX · On-site

MDAEdge is seeking a skilled MacBook Engineer with expertise in managing macOS devices using ... support. Responsibilities : • Deploy, configure, and maintain MacBook devices across the ...

MDAEdge

MacBook Engineer

Dallas, TX · On-site

MDAEdge is seeking a skilled MacBook Engineer with expertise in managing macOS devices using ... support. Responsibilities : • Deploy, configure, and maintain MacBook devices across the ...

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All JobsAvaya Support Engineer JobsAvaya Support Engineer Jobs in Texas

Avaya Support Engineer information

See Texas salary details

$26

$44

$67

How much do avaya support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for avaya support engineer in Texas is $44.42, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $56.88 per hour, depending on experience, location, and employer.

What is an Avaya Support Engineer?

Avaya Support Engineers are IT professionals who specialize in providing technical support for Avaya communication systems, such as telephony, messaging, and contact center solutions. They diagnose and resolve issues, perform system maintenance, and assist with the installation and configuration of Avaya products. Their expertise ensures that businesses can maintain reliable and effective communication networks, minimizing downtime and maximizing productivity. These engineers often work directly with clients and may also liaise with Avaya for escalated support needs.

What are the typical collaboration points between an Avaya Support Engineer and other IT teams within an organization?

Avaya Support Engineers frequently work alongside network administrators, security teams, and help desk staff to ensure seamless operation of telecommunication systems. They often coordinate with network teams to troubleshoot connectivity or Quality of Service (QoS) issues, and with security teams to implement and maintain compliance with organizational policies. Regular communication with help desk teams is also essential, as they are often the first to receive user-reported issues that require deeper technical support. This collaborative environment not only supports rapid problem resolution but also provides opportunities for learning and cross-training.

What is the difference between Avaya Support Engineer vs Network Support Engineer?

AspectAvaya Support EngineerNetwork Support Engineer
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelecommunications, VoIP systems, customer supportNetworking infrastructure, enterprise networks, troubleshooting
Industry UsageTelecom providers, IT service companiesIT departments, service providers, enterprise networks

Both roles involve network and system support, but Avaya Support Engineers focus on Avaya communication systems and VoIP solutions, while Network Support Engineers handle broader networking infrastructure. The choice depends on your specialization in telecom versus general networking environments.

What are the key skills and qualifications needed to thrive as an Avaya Support Engineer, and why are they important?

To thrive as an Avaya Support Engineer, you need a solid understanding of telephony systems, VoIP technologies, networking fundamentals, and typically a degree in information technology or related field. Familiarity with Avaya platforms (such as Aura, IP Office), diagnostic tools, and relevant certifications like Avaya Certified Support Specialist (ACSS) are highly valued. Strong problem-solving abilities, effective communication, and a customer-oriented attitude distinguish top performers in this field. These skills and qualities are essential to quickly resolve technical issues, ensure seamless communication solutions, and deliver excellent user support.
What are the most commonly searched types of Avaya Support Engineer jobs in Texas? The most popular types of Avaya Support Engineer jobs in Texas are:
What are popular job titles related to Avaya Support Engineer jobs in Texas? For Avaya Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Avaya Support Engineer jobs in Texas look for? The top searched job categories for Avaya Support Engineer jobs in Texas are:
Avaya Support Engineer jobs near you
Infographic showing various Avaya Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,387 per year, or $44.4 per hour.

UC Field Support Engineer

Node.Digital

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

UC Field Support Engineer

Location: Irving, TX

Preferred: US Citizenship

Job Description:

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Requirements

Required Skills:

  • Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
  • Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
  • Experience in managing service delivery and ensuring compliance with defined SLAs.
  • Technical knowledge of hybrid on-premises and cloud environments.
  • Ability to analyze performance data, service trends, and workload metrics.
  • Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
  • Strong problem-solving skills to detect and resolve UC service issues.

Nice To have Skills:

  • Familiarity with integration requirements and modernization objectives for UC solutions.
  • Knowledge of architectural leadership for enterprise UC solutions.
  • Advanced technical and operational expertise across UC services.

Certifications:

  • Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
  • Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical 
  • Dental
  • Vision
  • Basic Life 
  • Health Saving Account
  • 401K matching
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training

Apply