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Avaya Pbx Jobs (NOW HIRING)

Mindlance

Solutions Architect

Charlotte, NC · On-site

$61.50 - $81/hr

Required : • Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications. • Requires proven experience with Avaya hardware and software implementations ...

Genesis10

Avaya Administrator

Jersey City, NJ · On-site

$63.68 - $71.68/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... PBX programming, IVR, vectors, adjunct routing, call flows) Knowledge of VoIP & Networking (SIP ... across Avaya Aura stack Exposure to Intrado E911 solutions Familiarity with NICE call recording ...

360 IT Professionals

Avaya Administrator

Lansing, MI

This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN

Avaya technical experience a must; Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support ... PBX health check and maintenance. ReliaTel and Nectar Alerts validation and Sanity checks Daily ...

Pyramid Consulting, Inc

Project Manager

Charlotte, NC · On-site

... Avaya & PBX migration • Overall Program / project management skills • Managing CC related Projects • Experience with MVNO (Mobility) • Must have experience in Contact Center • Driving the ...

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How much do avaya pbx jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for avaya pbx in the United States is $30.13, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $34.62 per hour, depending on experience, location, and employer.

What is an Avaya PBX?

An Avaya PBX job typically involves managing, configuring, and maintaining Avaya Private Branch Exchange (PBX) phone systems for an organization. Professionals in this role handle troubleshooting, system upgrades, integrations, and ensure seamless communication within a business. They may also be responsible for user support, security settings, and VoIP configurations. Strong knowledge of Avaya products, VoIP technology, and networking is essential for success in this position.

What are the key skills and qualifications needed for an Avaya PBX position?

To succeed as an Avaya PBX specialist, you need strong expertise in telecommunications, VoIP technologies, and experience with Avaya telephony systems, often backed by relevant certifications like Avaya Certified Implementation Specialist (ACIS) or ACSS. Familiarity with Avaya Communication Manager, Session Manager, Voicemail Pro, and various networking tools is crucial for daily operations. Excellent troubleshooting, problem-solving abilities, and strong customer service or communication skills set top candidates apart. These competencies are critical for ensuring reliable communications infrastructure, minimizing downtime, and effectively supporting organizational needs.

What are the typical responsibilities of an Avaya PBX specialist?

As an Avaya PBX specialist, your weekly responsibilities often include installing, configuring, and maintaining Avaya phone systems, responding to support tickets or outages, and performing regular system updates or backups. You might also collaborate with network and IT teams to troubleshoot call quality issues, manage user accounts or extensions, and assist in system upgrades or migrations. The role typically involves both hands-on technical work and direct communication with end users or business stakeholders to ensure optimal system performance. Additionally, keeping thorough documentation and occasionally providing user training are important parts of the job.

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Avaya Pbx jobs near you
Infographic showing various Avaya Pbx job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,666 per year, or $30.1 per hour.

Telecommunications Tech III AVAYA

Valleywise Health System

Phoenix, AZ • On-site

$28.08 - $41.42/hr

Other

Posted 24 days ago

Valleywise Health rating

7.5

Company rating: 7.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

188th of 887 rated healthcare providers

Job description

Under the general direction and supervision of the IT Service Delivery Manager, this position is responsible to maintain and support the Valleywise Health AVAYA telecommunications network, ensuring that customer needs and production schedules are met with optimal up-time. This position will oversee the support of all existing telecommunications systems as well as take a lead role to assist the Telecommunications engineering team through planning, implementation, and support for future VoIP telecommunications improvements. At times, the position may be asked to provide general network support and build-outs including security, routing, switching, wireless, and other network related duties. The position will be responsible to correspond with vendors to troubleshoot connectivity issues; work with on-site telecommunications vendors on issues and customer needs, as well as advancing knowledge on the support of new systems.
Hourly Pay Rate: $28.08 - $41.42
Not a Remote Position; On-Site
Qualifications
Education:
  • Requires a high school diploma or GED. An Associate's degree or higher, in Information Technology or related field is preferred.

Experience:
  • Must have a minimum two (2) years' experience providing telecommunications hardware and software support; OR an Associate's degree or higher in an IT related field plus one (1) year of telecommunications hardware and software support experience.
  • Support experience should include knowledge of most, if not all of the following: Avaya PBX telephone systems, Avaya media servers, AVST voice mail system, call accounting, call recording, call centers and ACD design, voice circuitry, VOIP, ASCOM and Nurse Call systems and Desktop operating systems.
  • Installation/maintenance/administration of Avaya, AVST voicemail, VoIP, and ACD systems.

Certification/Licensure:
  • Must possess and maintain a valid Arizona driver's license.
  • ITIL Foundations, VoIP/Cisco/Avaya systems certifications preferred.
  • Certification in additional systems or technologies may be required as necessary.
  • Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety OR submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card.
  • This position requires operation of a vehicle. Employment is contingent upon meeting the driving eligibility standards outlined in the Valleywise Health Vehicle Use Policy (VUP).

Knowledge, Skills & Abilities:
  • Must be able to perform root cause analysis of user incidents with telecommunications systems, hardware and software applications.
  • Must have knowledge and understanding of the voice infrastructure with expert level testing and trouble-shooting skills on phone systems and voice circuits, and experience with VoIP and TDM telecommunication technologies.
  • Requires knowledge and hands on experience with IP telephony and knowledge of how they interface with data networks, wide area & local area networks, PBX and voice mail systems hardware and software with specific programming experience with the Avaya PBX, including VoIP stations, trunks, uniform dial plan, and routing in an intricate network.
  • Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines.
  • Requires familiarity of ITSM processes and best practices.
  • Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
  • Must be able to work with minimal supervision on multiple concurrent projects.
  • Must use common courtesies when interacting with others; and treat all customers with the utmost respect and has empathy when dealing with difficult customers.
  • Attention to detail and excellent customer service skills are essential.
  • Must be able to communicate clearly, both orally and in writing, capable of training users, making presentations and able to write system and user documentation.
  • Must be willing to participate in a 7x24 on-call rotation performing weekend and after-hours support.
  • Requires the ability to read, write and speak effectively in English.

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