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Avaya Support Jobs (NOW HIRING)

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

TMS

Mendix Avaya Engineer

Boston, MA · Remote

$80 - $90/hr

Ability to write custom Java Actions within Mendix to handle specialized Avaya SDK requirements or protocols that are not supported out-of-the-box. 3. Experience building or customizing Pluggable ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at We're building Avaya Infinity, a cloud-native real-time communication ...

Purple Drive Technologies

Avaya Developer

Las Vegas, NM · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills ... Experience with configuration and support experience in a complex multi-layered network environment.

Avaya

Solutions Consultant (Channel Partner)

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Position Summary The Solutions Consultant (SC) for Channel Partners is a ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

We provide product development and support services to technology companies, and IT services to ... Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified ...

Metabyte Inc

Avaya Manager

Providence, RI

We provide product development and support services to technology companies, and IT services to ... Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified ...

Avaya

AI Solutions Demo Engineer

New York, NY · On-site

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Description This position requires a blend of professional customer ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading ...

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All JobsAvaya Support Jobs

Avaya Support information

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$24K

$77.7K

$128.5K

How much do avaya support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support job?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

More about Avaya Support jobs
What cities are hiring for Avaya Support jobs? Cities with the most Avaya Support job openings:
What are the most commonly searched types of Avaya Support jobs? The most popular types of Avaya Support jobs are:
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Avaya Support jobs near you
Infographic showing various Avaya Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.
Avaya Telecom Engineer

Avaya Telecom Engineer

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Posted yesterday

Be an early applicant

Job description

Job Title:  Senior Avaya Telecom Engineer 

Location:  Charlotte, NC
 

Key Responsibilities

  • System Design & Implementation:
    • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
    • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
    • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
    • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
    • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
    • Manage secure API access, data encryption, and system backups.
    • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
    • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
    • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
    • Stay current with industry trends and Avaya technology advancements.
    • Recommend and implement new features, upgrades, and process improvements.
 

Required Skills & Experience

  • Technical Expertise:
    • 5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
    • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
    • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
    • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
    • Avaya ACIS/ACSS certifications preferred.
    • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
    • Excellent problem-solving, communication, and interpersonal skills.
    • Ability to mentor junior engineers and collaborate across teams.
 

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination