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Avaya Support Jobs in Florida (NOW HIRING)

Service Global, Inc

Network Support L2

Bartow, FL · On-site

Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) * Troubleshoot issues ... Detailed instructions and support will be provided prior to the technician conducting this work.

Solomon Page

Telecom Operations Support

Orlando, FL · On-site

$18 - $20/hr

We are looking for a Telecom Operations Support Coordinator for a top media & entertainment company ... Knowledge of Avaya phone systems and familiarity with VoIP a plus * Bachelor's degree or higher ...

InstantServe LLC

Busniess Analyst

Jacksonville, FL · On-site

Analyze the uninterruptible power supply (UPS) sizing and capabilities to support existing and future requirements. Education/Certifications: * Experience with CISCO and Avaya VoIP systems * Either ...

RIT Solutions, Inc.

IT Project Manager

Jacksonville, FL · On-site +1

$91.30K - $107.90K/yr

Oversee user training, documentation, and transition to operational support teams. * Reporting ... Familiarity with platforms like Genesys, Cisco, Avaya, Salesforce Service Cloud, Zendesk, etc.

Summit Broadband

Headend Engineer

Orlando, FL · On-site

Perform technical evaluations of emerging technologies to support our Technology Roadmap * Actively perform RF troubleshooting and training * Manage the CMTS's from an RF perspective * Install, align ...

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$19.1K

$61.9K

$102.4K

How much do avaya support jobs pay per year?

As of May 28, 2026, the average yearly pay for avaya support in Florida is $61,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,245.00 and $84,040.00 per year, depending on experience, location, and employer.

What is an Avaya Support job?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.
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Avaya Support jobs near you
Senior Desktop Support Analyst

Senior Desktop Support Analyst

1872 Consulting

Miami, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Desktop Support Analyst

The Desktop Support Analyst responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate will also be supporting and maintaining the conference rooms. Our conference center is used for high level, fast pace, meetings, depositions, video conferences and large events. The candidate should also be able to work independently when working remote when required. The individual will also be supporting remote trial setups and support on a regular basis. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed.

What You'll Be Doing
  • Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.
  • Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
  • Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
  • Set up presentation equipment (LCD projectors, screens, videos).
  • Become proficient on the operation of Crestron program.
Skills We're Seeking
  • 5+ years of experience with IT Technical Support
  • At least 2+ years of experience with desktop/in person support
  • Must have strong experience supporting hardware and software in a Microsoft environment
  • Must have experience supporting laptops, desktops and mobile devices
Nice To Have Experience
  • Citrix support
  • Avaya support
  • AirWatch or another Mobile Device Management experience
  • AV Support – ideally with Polycom
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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