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Avaya Support Jobs in Florida (NOW HIRING)

Greenberg Traurig LLP

Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies ... Leads assessment and selection of telephony solutions that support secure communications, remote ...

Dentaquest

Customer Care Supervisor

Doral, FL

High degree of analysis in development of new processes to support ongoing customer claim issues ... Monitor department staff by primarily using Avaya''s CMS Supervisor phone system real time reports ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified ...

Govcio LLC

Voice and Video Engineer

Doral, FL · On-site

$108K - $124K/yr

GovCIO is currently hiring for a Voice and Video Engineer to support complex voice and video ... Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified ...

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Avaya Support information

See Florida salary details

$19.1K

$61.9K

$102.4K

How much do avaya support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for avaya support in Florida is $61,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,245.00 and $84,040.00 per year, depending on experience, location, and employer.

What is an Avaya Support?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

What are popular job titles related to Avaya Support jobs in Florida?

For Avaya Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Avaya Support jobs in Florida look for?

The top searched job categories for Avaya Support jobs in Florida are:

Avaya Support jobs near you
Infographic showing various Avaya Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,924 per year, or $29.8 per hour.

Sr. UC Field Support Engineer 102277 with Security Clearance

Information Technology Engineering Corporation

Orlando, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description


Sr. UC Field Support Engineer 
Location: Orlando, FL 
Required Clearance: Public Trust  Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.   Job Responsibilities: * Lead UC field support operations for USCIS Southeast region. * Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites. * Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training. * Manage digital signage deployments and ongoing support (250 players across enterprise). * Troubleshoot UC endpoints (desk phones, softphones, conference room equipment, smart boards) * Coordinate and lead regional UC equipment deployments and installations. * Provide hands-on technical support for conference room AV systems, displays, projections, microphones. * Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams). * Manage secure telephone installations and support (<100 secure phones enterprise-wide). * Respond to UC incidents and service requests with timely resolution. * Coordinate with vendors and contractors for UC equipment installation and maintenance. * Mentor and provide technical guidance to UC Field Support Engineers. * Travel to client sites within Southeast region as needed for on-site support. * Participate in on-call rotation for after-hours UC support. * Document UC issues, resolutions, and lessons learned in knowledge base. * Support asset management and inventory tracking for UC equipment. * Provide user training and orientation for UC systems and equipment. 
Required Skills: * 7+ years UC experience with Cisco CCNP Collaboration (or higher). * Experience in leading large deployments and migrations, providing Tier 3 escalation support, developing standards and automation, VTC, digital signage, paging, telecom, LAN, SIP, ISDN, ePRI/PRI/POTS, unicast/multicast, local exchange carriers, IP-PBX, QoS, and related protocols across large, geographically dispersed networks.
* 3+ years team lead or senior engineer experience. * Hands-on experience with VTC systems, conference room AV, telephony endpoints. * Experience supporting multiple sites and regional operations. * Expert in: VTC systems, conference room AV, desk phones, softphones, video bridging. * Strong knowledge: Avaya phones, Microsoft Teams devices, Cisco endpoints, digital signage, IPTV. * Familiarity with: Troubleshooting methodologies, ticketing systems (ServiceNow), asset management. * AV/VTC certifications (CTS, Cisco, Polycom, Logitech) preferred. * Microsoft Teams or Avaya support certifications desired. * ITIL Foundation (preferred). 
Education: Bachelor’s Degree

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