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Avaya Support Jobs (NOW HIRING)

Identify ways to maximize the use of Dialer functionality that supports the business in achieving ... with Avaya and/or Genesys Outbound Dialing Platforms a plus Knowledge of Pearl Scripting, SQL ...

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The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Configure Avaya to include adds, moves and changes. * Provide technical assistance as required

Delivers results in support of achieving the organization's Service Level Agreements. * 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya ...

Delivers results in support of achieving the organization's Service Level Agreements. 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.

$18 - $24.75/hr

... support for the Joint Base Charleston Avaya voice environment. The technician sustains Avaya Communication Manager and associated system-management, session-management, border-controller, voicemail ...

... experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer, Avaya Aura ... test, implement, tune, support)" Additional Information All your information will be kept ...

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$24K

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$128.5K

How much do avaya support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

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What cities are hiring for Avaya Support jobs?

Cities with the most Avaya Support job openings:

What are the most commonly searched types of Avaya Support jobs?

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What states have the most Avaya Support jobs?

States with the most job openings for Avaya Support jobs include:

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Infographic showing various Avaya Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.

IT Desktop Support

Painted Post, NY • On-site

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees

Contractor

Re-posted 23 days ago


Job description

Company Description

Healthcare Company

Job Description

Position: IT Desktop Support
Duration: 5+ Months
Location: Painted post, NY
Voice Operational Resource
Normal business hours, (Mon-Fri, 8 AM to 5 PM).

Role/Responsibilities:

Operations team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments

Operations team member to be Avaya Definity G3R PBX resident SME for Service Operations

Perform analysis and diagnosis of complex voice (Avaya or IPT) and data network issues

Work and collaborate with project and operational teams, and 3rd party vendors.

Provide consistent and frequent project status updates and project issues.

Skills/Experience:

2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail

5+ years deploying, installing and configuring complex Avaya Definity G3R solutions

5+ years troubleshooting and resolving complex Avaya Definity G3R issues

3+ years hands on, multi-site telecommunications experience

SIP, H.323 and MGCP voice protocol configuration experience is a must

Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers

Prior experience deploying and administering routers, switches, VGs, ATAs, RAS, TACACS and

LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures

Excellent documentation, presentation, and problem solving skills

Excellent communication skills and client-facing skills

CCIE [Voice or R&S], CCVP, or CCNP is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.


Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996