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Avaya Support Jobs (NOW HIRING)

EROS Technologies, Inc.

Avaya Aspect Dialer

Dallas, TX · On-site

Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract - Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired.

Avaya

Senior Data Engineer

$108K - $147K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Overview You'll build and scale the real-time and batch data platform ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ · On-site

Identify ways to maximize the use of Dialer functionality that supports the business in achieving ... with Avaya and/or Genesys Outbound Dialing Platforms a plus Knowledge of Pearl Scripting, SQL ...

Procom Services

Sr Voice Engineer

Durham, NC

Delivers results in support of achieving the organization's Service Level Agreements. 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.

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$77.7K

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How much do avaya support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support job?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

More about Avaya Support jobs
What cities are hiring for Avaya Support jobs? Cities with the most Avaya Support job openings:
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Avaya Support jobs near you
Infographic showing various Avaya Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.
Senior Unified Communications Engineer (Avaya exp req.)

Senior Unified Communications Engineer (Avaya exp req.)

Optivor Technologies LLC

Crofton, MD

Full-time

Posted 11 days ago

Job description

Optivor Technologies has a rewarding opportunity for an Senior Avaya “core” unified communication (UC) engineer responsible for design, implementation, configuration, troubleshooting, daily operation and upgrading of “core” Avaya Aura Products including: System Manager, Session Manager, Communications Manager, Media Server, Voice Gateways G450/G430/G650, Application Enablement (AES), CC Elite, SIP trunks and SIP endpoints.

 

** This Role can be located anywhere in the United States**

**This is travel heavy position, supporting our client projects throughout the United States, Travel up to 50% of the time**

The ideal candidate will have deep experience with:

  • Customer relations during project initiation, implementation, close out and post cut support
  • Developing and implementing a complete Avaya Aura UC Solution for site deployment.
  • Developing and implementing dial plans to include dial plan migration in session manager and communications manager, and use of Provision to export, modify and import dial plans.
  • Windows Server 2016/2019 DHCP / DNS / CA configuration and implementation.
  • Generation and installation of internal and external CA certificates.
  • Avaya systems security hardening, including knowledge of implementing systems to comply with Military Unique Deployment Guides.

Minimum qualifications for this position:

  • Minimum 7 years UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 4 years UC Engineer experience.
  • Proven expertise with System Manager, Session Manager, Communication Manager R7 or later.
  • Minimum 4 years hands-on leadership of voice projects and teams with Avaya Aura UC enterprise portfolio.
  • Current Avaya Certifications or Credentials for Aura platforms, R7 or later.
  • Current certification or recently held Security+ or equivalent DoD 8570 qualification.
  • Ability to travel a minimum of 50% of the year.
  • Must be able to qualify for a SECRET clearance.

Desired qualifications for this position:

  • Microsoft Server 2016 / 2019 physical and virtual server deployment in a VMware ESXi 6.5 or higher environment.
  • Avaya CMS R18 or later installation, upgrade, administration and reporting experience.
  • Avaya IX Messaging R10 or later installation, upgrade and administration experience.
  • Avaya Session Border Controller R7 or later installation and upgrade experience.
  • Large, multi-site voice/server/network systems planning, design and installation experience.
  • System and enterprise level backups for Aura, Microsoft and VMs

 

Optivor is an equal opportunity employer committed to a diverse workforce. M/F/D/V.