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Verint Systems Jobs (NOW HIRING)

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Verint System Administrator

Catonsville, MD · Hybrid

$100K - $120K/yr

Systems Management (SMS) push packages. * Plus: Verint Enterprise Administrator Training, Verint Enterprise Recorder Training (Certificates for proof). Clearance Requirement: * US Citizen or Green ...

Kentro

Verint System Administrator

Catonsville, MD · Hybrid

$100K - $120K/yr

Systems Management (SMS) push packages. * Plus: Verint Enterprise Administrator Training, Verint Enterprise Recorder Training (Certificates for proof). Clearance Requirement: * US Citizen or Green ...

Kentro

Verint System Administrator

Catonsville, MD · On-site

$100K - $120K/yr

Systems Management (SMS) push packages. * Plus: Verint Enterprise Administrator Training, Verint Enterprise Recorder Training (Certificates for proof). Clearance Requirement: * US Citizen or Green ...

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How much do verint systems jobs pay per year?

As of Jul 3, 2026, the average yearly pay for verint systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Verint Systems position, and why are they important?

To excel in a Verint Systems role, candidates should possess strong analytical abilities, knowledge of workforce optimization principles, and relevant IT or business process experience. Familiarity with the Verint software suite, related CRM or enterprise tools, and certifications such as Verint Specialist or equivalent are highly beneficial. Strong communication, problem-solving, and project management skills are vital for working with cross-functional teams and clients. These competencies ensure effective implementation, support, and optimization of Verint solutions to meet organizational goals.

What is a Verint Systems job?

A Verint Systems job typically involves working with Verint's customer engagement and cybersecurity solutions. Employees may focus on areas such as analytics, workforce optimization, fraud prevention, or surveillance systems. Roles range from software development and data analysis to sales and customer support. Verint employees help organizations improve customer experiences, enhance security, and optimize business operations using AI-driven technologies.

What are the primary responsibilities of someone working with Verint Systems technology within an organization?

Professionals working with Verint Systems technology are typically responsible for implementing, configuring, and maintaining workforce optimization solutions, such as call recording, quality monitoring, and analytics tools. They often collaborate closely with IT, operations, and business units to tailor Verint products to the organization's specific needs and drive adoption across teams. Daily tasks may include troubleshooting issues, providing user support, creating reports, and analyzing process improvements. This role offers opportunities to gain expertise in customer engagement technology and often leads to advancement in IT project management or business analysis positions.

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Verint Systems jobs near you

Verint System Administrator

Interon IT Solutions

Chantilly, VA • Remote

Full-time

Posted 4 days ago

Job description

Job Title: Verint System Administrator

Job Summary

The Verint System Administrator is responsible for the installation, configuration, maintenance, and optimization of Verint systems and supporting infrastructure. This role ensures high availability, performance, and compliance of the Verint environment, enabling secure and reliable voice and screen recording across the enterprise. The administrator will work closely with IT Infrastructure, Networking, Security, and Operations teams to support business-critical systems and maintain overall platform stability.

Key Responsibilities

Verint Platform Administration

  • Administer, configure, and maintain Verint servers, applications, and related components
  • Monitor system performance, recording health, storage utilization, and application availability
  • Perform routine audits of data retention policies and system logs
  • Apply Verint patches, hotfixes, and version upgrades in coordination with vendor support

System Maintenance & Support

  • Troubleshoot Verint platform issues including outages, integration failures, and performance degradation
  • Provide Tier 2 / Tier 3 support for Verint-related incidents and escalations
  • Manage storage tiers, archiving processes, and retention schedules to meet compliance requirements
  • Ensure backup and disaster recovery configurations are properly implemented and maintained

Integrations & Infrastructure

  • Support and maintain integrations with voice platforms such as SIP, VoIP, PBX, and SBCs
  • Work with network and telecom teams to validate call flows, routing, and trunk configurations impacting recording
  • Monitor Windows Server OS health, security patches, and hardware performance
  • Support multi-server, clustered, and redundant Verint environments

Security & Compliance

  • Ensure Verint systems comply with organizational security standards and regulatory requirements (PCI, SOX, HIPAA, FINRA, as applicable)
  • Manage user access, roles, permissions, and audit logging
  • Support legal hold requests, retention enforcement, and compliance-related exports

Documentation & Process Management

  • Develop and maintain system documentation, SOPs, runbooks, and architecture diagrams
  • Create knowledge articles for support teams and operational partners
  • Participate in incident response, root cause analysis, and continuous improvement initiatives

Qualifications

Required

  • 3–5+ years of experience administering enterprise systems, contact center platforms, or recording solutions
  • Hands-on experience with Verint platforms (WFO, Playback, Impact 360; versions v15.x / v7.x preferred)
  • Strong experience with Windows Server environments
  • Working knowledge of SQL Server (basic queries, logs, and troubleshooting)
  • Understanding of VoIP/SIP technologies, call routing, SBCs, and telephony protocols
  • Experience supporting multi-server, clustered, or high-availability environments
  • Strong troubleshooting, analytical, and documentation skills

Preferred

  • Experience with Verint Centralized Management (CM)
  • Familiarity with cloud or hybrid Verint deployments
  • Experience with VMware or other virtualization platforms
  • Scripting experience (PowerShell preferred; Python a plus)
  • Verint certifications or formal training

Soft Skills

  • Strong communication and collaboration skills
  • Ability to manage multiple incidents and prioritize effectively
  • Comfortable working in compliance-driven environments
  • Detail-oriented with a customer-focused approach