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Avaya Support Jobs (NOW HIRING)

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting ...

Avaya

SLED Regional Sales Manager

NC · Remote

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading ...

Avaya

CX Global Account Manager

Charlotte, NC · On-site

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading ...

Avaya

Sales Operations Senior Manager

$128K - $178K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Role Summary The Senior Manager, Sales Operations will serve as a ...

Avaya

Sales Engineer, West Coast

$133K - $147K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at www.avaya.com Avaya is shifting the global enterprise customer ...

Bowhead

Avaya UC Infrastructure Engineer

NJ

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

Avaya

Sales Enablement Senior Manager

OR · On-site

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Description The Sales Enablement Senior Manager plays a key role in the ...

Avaya

Sales Enablement Senior Manager

OR · On-site +1

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Description The Sales Enablement Senior Manager plays a key role in the ...

Avaya

SOC Analyst & Incident Response Lead

OR · On-site +1

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Information Job Code: 00270114 Job Family: Information Technology ...

Avaya

SOC Analyst & Incident Response Lead

OR · Hybrid

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Information Job Code: 00270114 Job Family: Information Technology ...

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All JobsAvaya Support Jobs

Avaya Support information

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$24K

$77.7K

$128.5K

How much do avaya support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support job?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

More about Avaya Support jobs
What cities are hiring for Avaya Support jobs? Cities with the most Avaya Support job openings:
What are the most commonly searched types of Avaya Support jobs? The most popular types of Avaya Support jobs are:
What states have the most Avaya Support jobs? States with the most job openings for Avaya Support jobs include:
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Avaya Support jobs near you
Infographic showing various Avaya Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.

Avaya Unified Communications Engineer

Prophecy Technologies

Frederick, MD • On-site

Full-time

Posted 27 days ago

Job description

Role Overview:
This role involves the configuration, administration, and maintenance of complex Telephony Systems, with a strong focus on Avaya Unified Communications environments and AWS Connect. The engineer will be responsible for establishing and verifying voice and data networks, troubleshooting outages, and managing system escalations.
Key Responsibilities:
  • Establish voice and data networks by programming features, establishing interfaces and integrations, and activating remote access tools.
  • Verify service by testing and reprogramming circuits, equipment, and alarms, identifying and correcting problems.
  • Document Telecom networks by recording configuration diagrams and programming.
  • Maintain telecom networks by troubleshooting and repairing outages, testing network backup procedures, and updating documentation.
  • Administer Avaya phone systems, including Call Vector Designing, testing, problem-solving, and voicemail systems.
  • Complete and support Service Desk escalations for Voice Adds, Moves, and Changes in Avaya, Uptivity, TASKE, and AWS Connect.
  • Monitor and document systems user and license usage, completing system audits and cleanup.
  • Manage all work through the HEAT ticket system and/or Agile Sprint project tracking.

Required Skills:
  • Experience in Telephony Systems configuration, including Avaya Call Manager, System Manager, and Voicemail Systems.
  • Proficiency with NICE Uptivity Call Recording, Screen capture, and TASKE Reporting.
  • Experience with Cisco, Secure Telephone, and Video Communications.
  • Advanced understanding of technical and functional aspects of Avaya PBX systems.
  • Ability to administer the Avaya Unified Communications environment.
  • Expertise in AWS Connect configuration and administration.
  • Capability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
  • Strong knowledge of IT infrastructure and architecture.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work well under pressure, meet deadlines, and collaborate with stakeholders.

Qualifications:
  • 8-12+ years of experience in Telephony Systems, Unified Communications, or Telecom Engineering.
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).

Preferred Skills:
  • Strong knowledge of IT Infrastructure and Telecommunications Architecture.
  • Experience with Disaster Recovery and Business Continuity Planning.
  • Demonstrated problem-solving, stakeholder communication, and system troubleshooting abilities.

Apply