Avaya Support Jobs (NOW HIRING)

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Avaya is leading a massive shift in the global enterprise CX AI-driven landscape with a unified and open cloud architecture. We're looking for a highly accomplished and strategically-minded SLED Regional Sales Manager to lead, mentor and scale an elite sales team in accelerating the adoption of our cutting-edge Infinity Platform - CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

In this role, you won't just manage a team territory-you will architect its growth strategy. You will leverage your deep industry and SLED expertise to capture market share, deepen elite partner alliances, and champion Avaya's comprehensive portfolio of world-class communication and collaboration solutions. If you are a fierce competitor with a track record of driving exceptional revenue and building winning cultures, this is your next defining career move.

Elite Leadership & Talent Development

Drive a Culture of Execution: Direct and mentor a team of field sales associates to continue consistently exceed regional revenue targets.

Strategic Talent Acquisition: Take full ownership of the region's talent roadmap. Strategically recruit, onboard, and develop the next generation of sales stars, ensuring a robust pipeline of high-performing talent.

Performance Coaching: Conduct rigorous, fair, and constructive evaluations of field sales personnel, coaching them to master full-portfolio selling and generate powerful "pull" demand.

Market Domination & Territory Strategy

Architect the Region: Stay ahead of marketplace shifts and dynamically adapt regional and territory strategies to outmaneuver the competition.

Deal Advocacy & Conflict Resolution: Step into high-stakes, complex sales cycles alongside your team, leveraging your influence to close critical deals and resolve strategic conflicts.

Rigorous Account Planning: Oversee and thoroughly review comprehensive field sales strategies and account plans to ensure flawless execution.

Ecosystem & Key Account Management

Elevate Key Accounts: Personally maintain and expand relationships with a select portfolio of the region's largest SLED accounts, securing "trusted advisor" status at the executive level.

Channel Optimization: Guide your team to actively develop and nuture channel partners effectively addressing any partner coverage gaps.

Executive Partner Collaboration: Partner directly with the leadership teams of our key channel partners to co-mentor sales teams and drive mutual revenue growth.

What We Are Looking For

The Proven Leader: A highly experienced revenue generator and manager with a documented track record of driving exceptional results in the CX/Collaboration/CCaaS or SaaS space within SLED accounts.

The Competitor: Someone who knows the industry landscape inside and out, understands how to win against legacy players, and brings established relationships to the table.

The Mentor: A leader who takes pride in developing people, possesses a "fair but firm" management philosophy, and knows how to rally a team around a shared vision.

The Strategist: An expert within direct SLED selling and indirect channel ecosystems, capable of aligning both for maximum market impact.

Why Avaya?

At Avaya, we give our leaders the autonomy to run their region like their own business, backed by the global brand equity and cutting-edge portfolio required to win every major RFP. We offer highly competitive compensation packages, an aggressive accelerator structure for overperformance, and a path for executive career progression.

#LI-CM1

#Remote

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.