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Avaya Support Jobs (NOW HIRING)

Avaya Corporation

$76K - $105K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Location: Northern Virginia / Dulles, VA area Security Requirement:

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

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$24K

$77.7K

$128.5K

How much do avaya support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

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Avaya Support jobs near you
Infographic showing various Avaya Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.

Lead Avaya Orchestration Designer

Las Vegas, NV • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Contractor

Re-posted 17 days ago

Job description

NAVA Software is looking for a Avaya OD (Orchestration Designer) Lead
Details:
Position: Avaya OD (Orchestration Designer) Lead
Location: Las Vegas, NV (Onsite)- Non-locals are also fine.
Duration: 12 months
Position Overview:
We are seeking a highly skilled and experienced Avaya OD (Orchestration Designer) Lead to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on IVR (Interactive Voice Response) development, deployment, and optimization. The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment.
Key Responsibilities:
  • Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer.
  • Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions.
  • Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards.
  • Ensure adherence to project timelines, budgets, and quality standards.
  • Perform regular system analysis, troubleshooting, and optimization of existing IVR applications.
  • Conduct code reviews, testing, and documentation for all development projects.
  • Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience.
  • Manage stakeholder communication and provide status updates on project progress.

Required Skills and Experience:
  • Experience: Minimum of 6+ years of experience in IVR application development and 3+ years in a lead role using Avaya Orchestration Designer.

Technical Expertise:
  • Proficiency in Avaya Orchestration Designer, Avaya Aura, and other related technologies.
  • Solid understanding of IVR/telephony systems, CTI integrations, and voice biometrics.
  • Experience with Java, J2EE, and web services (SOAP/REST) for IVR development.
  • Familiarity with databases like Oracle, SQL Server, or MongoDB.
  • Knowledge of telecommunication protocols such as SIP and H.323.

Tools & Methodologies:
  • Hands-on experience with version control systems (e.g., Git), Agile/Scrum methodologies, and CI/CD pipelines.
  • Strong problem-solving, debugging, and analytical skills.
  • Excellent written and verbal communication skills.

Preferred Qualifications:
  • Avaya Certified Support Specialist (ACSS) or equivalent certification.
  • Knowledge of cloud-based IVR solutions and migration strategies.
  • Experience in integrating AI/ML capabilities into IVR systems.
  • Familiarity with DevOps practices and tools like Jenkins, Docker, or Kubernetes.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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