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Avaya Support Jobs (NOW HIRING)

Avaya Corporation

AI Solutions Demo Engineer

Manhattan, NY · On-site

$105 - $135/hr

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Description This position requires a blend of professional customer ...

New

Bowhead

Avaya UC Infrastructure Engineer

Lakehurst, NJ · On-site

Bowhead seeks an experienced Avaya UC Infrastructure Engineer to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Avaya UC Infrastructure Engineer will ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Identify ways to maximize the use of Dialer functionality that supports the business in achieving ... with Avaya and/or Genesys Outbound Dialing Platforms a plus Knowledge of Pearl Scripting, SQL ...

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Configure Avaya to include adds, moves and changes. * Provide technical assistance as required

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How much do avaya support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for avaya support in the United States is $77,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an Avaya Support?

An Avaya Support job involves providing technical assistance for Avaya communication systems, including VoIP, PBX, and contact center solutions. Responsibilities typically include troubleshooting hardware and software issues, performing system maintenance, and assisting with installations and upgrades. Professionals in this role work closely with clients to ensure their Avaya systems run smoothly and efficiently. Strong problem-solving skills and knowledge of Avaya products are essential for success in this position.

What are the typical daily responsibilities for an Avaya Support professional?

As an Avaya Support professional, your day-to-day responsibilities include diagnosing and resolving technical issues related to Avaya systems, assisting clients with configuration changes, and performing routine maintenance to ensure optimal system performance. You may also participate in system upgrades, work closely with IT teams to troubleshoot network-related concerns, and provide user training or documentation as needed. Collaboration with both internal staff and external clients is common, requiring clear communication and a proactive approach. This role often involves handling support tickets with varying levels of complexity, ensuring rapid and effective resolution to maintain business continuity for your clients.

What are the key skills and qualifications needed to thrive in the Avaya Support position, and why are they important?

To thrive as an Avaya Support specialist, you need strong knowledge of Avaya telecommunication systems, troubleshooting skills, and typically experience with VoIP technologies and network fundamentals. Familiarity with Avaya Aura, Communication Manager, Contact Center, and relevant certifications like ACIS or ACSS are highly valued. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help in building trust and effectively resolving client issues. These competencies are essential to ensure reliable communications infrastructure and high customer satisfaction in a technical support environment.

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Avaya Support jobs near you
Infographic showing various Avaya Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,736 per year, or $37.4 per hour.

Senior Voice Engineer (Avaya Voice & UC)

Black Rock Group

Vancouver, WA • On-site

Other

Posted 14 days ago

Job description

Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract

Job Summary

We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.

Responsibilities

Provide L3 support for enterprise voice and unified communications environments.

Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.

Perform Root Cause Analysis (RCA) and implement permanent solutions.

Lead voice migrations, upgrades, and transformation initiatives.

Support major production incidents and customer escalations.

Collaborate with network, security, and application teams.

Develop automation solutions for voice operations, monitoring, and reporting.

Create dashboards, health checks, operational reports, and documentation.

Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.

Mentor L1/L2 engineers and provide technical guidance.

Required Technical Skills

Avaya Technologies

Avaya Aura Communication Manager

Avaya Session Manager

Avaya System Manager

Avaya Session Border Controller (SBCE)

Avaya Media Gateway (G430/G450/G650)

Avaya CMS Reporting

Avaya Contact Center / Elite

Avaya IP Office (Preferred)

Voice & Unified Communications

SIP Protocol Analysis

VoIP & H.323

SIP Trunks

Dial Plan Design

Session Management

Call Routing & Recording

Voice QoS Analysis

SBC Administration

Contact Center

Avaya Contact Center

Call Vectoring

VDN & Hunt Groups

CMS Reporting

IVR Integration

Workforce Management Integration

Automation (Mandatory)

Python

REST APIs

Ansible

PowerShell

Log Collection & Analysis

Health Check Automation

Configuration Backup & Validation

Dashboard Development (Grafana, Power BI, or equivalent)

SNMP & API-based Monitoring

Preferred Experience

Wireshark Packet Analysis

SolarWinds, PRTG, Splunk, NetBrain

Microsoft Teams Voice (Direct Routing)

AudioCodes SBC

ITIL Incident, Problem & Change Management

Preferred Certifications

Avaya ACS / ACIS

CCNP Collaboration

Microsoft Teams Voice Engineer (MS-720)

Python or Automation Certifications

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