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Contract Cisco Ucce Jobs (NOW HIRING)

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies. * Experience managing telecom vendors, carriers, service providers, contracts, licensing ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies. * Experience managing telecom vendors, carriers, service providers, contracts, licensing ...

TecTammina

UC Engineer

Santa Ana, CA

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive ... Contract Duration: 6+ Months Citizenship: USC/ H1B / GC Expenses: All-inclusive Keep the subject ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... the contract cent and UC arena * Lead Engineering efforts of UC and Contact center Projects

All JobsContract Cisco Ucce Jobs

Contract Cisco Ucce information

See salary details

$46.5K

$113.8K

$181K

How much do contract cisco ucce jobs pay per year?

As of Jul 29, 2026, the average yearly pay for contract cisco ucce in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Cisco UCCE Specialist, and why are they important?

To thrive as a Contract Cisco UCCE Specialist, you need deep expertise in Cisco Unified Contact Center Enterprise solutions, voice/data networking, and a relevant technical degree or equivalent experience. Familiarity with Cisco UCCE platforms, scripting languages (like ICM Script Editor), and certifications such as CCNP Collaboration or Cisco UCCE Specialist are typically required. Strong problem-solving abilities, effective communication, and adaptability help professionals efficiently address client needs and collaborate with cross-functional teams. These skills ensure smooth deployment, maintenance, and optimization of complex contact center environments, directly impacting client satisfaction and operational efficiency.

What is a Contract Cisco UCCE specialist?

A Contract Cisco UCCE specialist is a professional hired on a temporary or project basis to implement, configure, or support Cisco Unified Contact Center Enterprise (UCCE) solutions. These specialists possess expertise in deploying UCCE platforms, integrating them with other systems, and troubleshooting issues to ensure efficient contact center operations. They may work for consulting firms, system integrators, or directly with organizations seeking to upgrade or maintain their contact center infrastructure.

What is the difference between Contract Cisco Ucce vs Contract Cisco Voice Engineer?

AspectContract Cisco UcceContract Cisco Voice Engineer
CertificationsCCNA Collaboration, CCNP Collaboration, Cisco Ucce certificationsCCNA Voice, CCNP Voice, Cisco Ucce certifications
Work EnvironmentNetwork environments focusing on Cisco Unified CommunicationsVoice communication systems, VoIP infrastructure
Industry UsageTelecommunications, IT servicesTelecommunications, enterprise IT

Contract Cisco Ucce professionals typically focus on Cisco Unified Communications solutions, including collaboration and call control, while Contract Cisco Voice Engineers specialize in voice systems and VoIP infrastructure. Both roles require similar certifications and work in related environments, but their specific focus areas differ within the Cisco collaboration ecosystem.

What are some common challenges faced by professionals in a Contract Cisco UCCE role, and how can they be managed?

Contract Cisco UCCE professionals often encounter challenges such as integrating new features with existing infrastructure, troubleshooting complex call routing issues, and adapting quickly to different client environments. Managing these challenges requires strong problem-solving skills, up-to-date technical knowledge, and effective communication with both technical teams and end-users. Being proactive in documenting solutions and maintaining clear communication with stakeholders helps ensure smooth project delivery and client satisfaction.
More about Contract Cisco Ucce jobs
What cities are hiring for Contract Cisco Ucce jobs? Cities with the most Contract Cisco Ucce job openings:
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What job categories do people searching Contract Cisco Ucce jobs look for? The top searched job categories for Contract Cisco Ucce jobs are:
Contract Cisco Ucce jobs near you
Infographic showing various Contract Cisco Ucce job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 1% Part Time, 7% Contract, and 1% Summer. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL

Contractor

Re-posted 15 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications

QUALIFICATION REQUIREMENTS:

  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

CCVP/CCNP

CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.


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