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Cisco Ucce Jobs (NOW HIRING)

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... Cisco UCCE, Finesse) • Ability to work in agile or fast-paced environments Company : The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that.

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Expert level proficiency of Cisco Call Center technologies such as Cisco UCCE, Contact Center scripting. Strong Experience in VXML scripting and IVR development Experience with large scale call ...

krg technology inc

F5 Network Admin

Scottsdale, AZ · On-site

Cisco Network Switches/Routers - 10+ years Load Balancers - Cisco and F5 - 5+ years Remote access hardware DNS/DHCP Integration with Phone system & switch - Cisco UCCE platform experience required ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

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How much do cisco ucce jobs pay per year?

As of Aug 25, 2026, the average yearly pay for cisco ucce in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Cisco UCCE?

A Cisco UCCE (Unified Contact Center Enterprise) job typically involves designing, implementing, managing, and troubleshooting enterprise-level contact center solutions using Cisco's UCCE platform. Professionals in this role work on integrating Cisco Unified Communications with other systems to ensure efficient customer service operations. Responsibilities may include scripting, configuring call routing, maintaining system performance, and troubleshooting technical issues. Strong knowledge of Cisco networking, voice technologies, and contact center operations is often required.

What are the typical daily responsibilities of a Cisco UCCE?

As a Cisco UCCE professional, your daily responsibilities often include managing and troubleshooting contact center applications, creating and updating call routing scripts, and monitoring system performance to ensure uptime and efficiency. You’ll frequently collaborate with network engineers, telephony teams, and business analysts to implement solutions based on client or organizational requirements. Additionally, you may be involved in capacity planning, upgrading software, and assisting in end-user training. This role requires proactive maintenance and fast response to incidents, making each day varied and engaging.

What are the key skills and qualifications needed to thrive in the Cisco UCCE position?

To thrive as a Cisco UCCE professional, you need a solid understanding of Cisco Unified Contact Center Enterprise architecture, call routing, scripting, and troubleshooting, often supported by a relevant degree or experience in networking or contact center technologies. Familiarity with tools such as Cisco Unified Communications Manager, ICM scripting, Finesse, and certifications like CCNA or CCNP Collaboration are highly valued. Strong problem-solving abilities, effective communication with both technical and non-technical stakeholders, and adaptability to dynamic environments distinguish top performers in this field. These skills ensure reliable, scalable, and efficient contact center operations that meet business and customer needs.

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Cisco Ucce jobs near you
Infographic showing various Cisco Ucce job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 2% Part Time, and 10% Contract. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Network Engineer (Cisco UCCE)

Tampa, FL

SRI Tech solutions Inc
IT Services • 501 - 1,000 employees
Learn more about SRI Tech solutions Incexternal

Contractor

Re-posted 12 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications

QUALIFICATION REQUIREMENTS:

  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

CCVP/CCNP

CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.


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