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Cisco Ucce Jobs (NOW HIRING)

IPsoft

Cisco UC Automation Engineer

New York, NY

... and UCCE. Work closely with the IPsoft UC Operations team to analyze operations metrics and determine potential automation opportunities across Cisco UC product portfolio. Required Skills ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE , CUCM (on-prem Call Manager) , VoIP/Voice, SIP, QoS. * UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC ...

ISHIR

Telecommunications Analyst (Cisco)

Euless, TX · On-site

Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center) * Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining ...

ISHIR

Telecommunications Analyst (Cisco)

Euless, TX · On-site

Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center) * Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining ...

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

krg technology inc

Telecom Engineer

Columbus, GA

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

NEOGOV

Computer System Administrator

Huntsville, AL · On-site

... Cisco VoIP/UCCE environment focus and Fax over IP (FoIP) solutions. • Uses ticketing system (ManageEngine) to track system incidents. • Work is closely managed. • Performs related work as ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

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Cisco Ucce information

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How much do cisco ucce jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cisco ucce in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Cisco UCCE?

A Cisco UCCE (Unified Contact Center Enterprise) job typically involves designing, implementing, managing, and troubleshooting enterprise-level contact center solutions using Cisco's UCCE platform. Professionals in this role work on integrating Cisco Unified Communications with other systems to ensure efficient customer service operations. Responsibilities may include scripting, configuring call routing, maintaining system performance, and troubleshooting technical issues. Strong knowledge of Cisco networking, voice technologies, and contact center operations is often required.

What are the key skills and qualifications needed to thrive in the Cisco UCCE position?

To thrive as a Cisco UCCE professional, you need a solid understanding of Cisco Unified Contact Center Enterprise architecture, call routing, scripting, and troubleshooting, often supported by a relevant degree or experience in networking or contact center technologies. Familiarity with tools such as Cisco Unified Communications Manager, ICM scripting, Finesse, and certifications like CCNA or CCNP Collaboration are highly valued. Strong problem-solving abilities, effective communication with both technical and non-technical stakeholders, and adaptability to dynamic environments distinguish top performers in this field. These skills ensure reliable, scalable, and efficient contact center operations that meet business and customer needs.

What are the typical daily responsibilities of a Cisco UCCE?

As a Cisco UCCE professional, your daily responsibilities often include managing and troubleshooting contact center applications, creating and updating call routing scripts, and monitoring system performance to ensure uptime and efficiency. You’ll frequently collaborate with network engineers, telephony teams, and business analysts to implement solutions based on client or organizational requirements. Additionally, you may be involved in capacity planning, upgrading software, and assisting in end-user training. This role requires proactive maintenance and fast response to incidents, making each day varied and engaging.

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Cisco Ucce jobs near you
Infographic showing various Cisco Ucce job openings in the United States as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Cisco UC Automation Engineer

IPsoft

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Job Description

Responsibilities


Design and build automatons for Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection, UCCX and UCCE.


Work closely with the IPsoft UC Operations team to analyze operations metrics and determine potential automation opportunities across Cisco UC product portfolio.


Required Skills & Experience
Thorough understanding of Cisco UC architecture

Deep understanding of all consumer classes of entire Cisco

UC product portfolio Thorough understanding of WSDL, XML and JAVA

Well versed with .NET and J2EE programming

Good understanding of JAVA & .NET debugging

Thorough understanding of manual testing

In-depth knowledge of SQL

Understanding of Finite state machines

In depth understanding of REST API and Cisco AXL API

Elementary knowledge of PERL, SHELL and UNIX

Cisco CallManager/Unified Communications Manager 6.x through 9.x Unity Server and Unity Connection Cisco CallManager Express, Cisco Unity Express, SRST, CUBE

Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting

Cisco Unified Presence & Mobility Manager, Cisco Unified Attendant Console

Qualifications

Qualifications


Bachelors degree in relevant technical discipline or equivalent professional experience is preferred
Cisco certifications are preferred (CCVP, Oracle Certified Professional in Java EE 5 / Java SE 7 Programmer or equivalent)
Qualified candidate must have 3 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting
Must have the ability to manage multiple projects within the established scope, budget and timeline
Requires complex problem solving abilities with experience in programming logic

Apply today: Send resumes to [email protected]

Additional Information


Benefits

  • Competitive Base Salary
  • Medical Insurance, Dental Insurance and Vision Care
  • Life Insurance
  • Short Term and Long Term Disability Insurance
  • 401(K) Plan
  • Flexible Spending Accounts: Health Care, Dependent Care, Transportation
  • Paid Time Off

Apply