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From Home Cisco Ucce Jobs (NOW HIRING)

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

LPL Financial LLC

NY · On-site

$61 - $99/hr

Cisco UCCX or UCCE * Videoconferencing Codecs and Endpoints * Voice Gateways / Routers / Switches ... at work, at home, and at play - such as 401K matching, health benefits, employee stock options ...

Wipro Limited

Cisco IVR Developer

Manhattan, NY · On-site

$60K - $135K/yr

Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR ... The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... from a single source. Our professional services approach track with Cisco's PPDIOO model which is ... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ...

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From Home Cisco Ucce information

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How much do from home cisco ucce jobs pay per year?

As of Aug 24, 2026, the average yearly pay for from home cisco ucce in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a work from home Cisco UCCE job?

A Work From Home Cisco UCCE job involves remotely managing, configuring, and supporting Cisco Unified Contact Center Enterprise (UCCE) systems for organizations. Professionals in this role ensure that the contact center's telephony and customer service technologies run smoothly, often handling troubleshooting, upgrades, and integrations from a remote location. These positions typically require strong networking knowledge, experience with Cisco platforms, and the ability to resolve technical issues efficiently while communicating effectively with remote teams.

What are the key skills and qualifications needed to thrive as a work from home Cisco UCCE engineer, and why are they important?

To excel as a Work-from-Home Cisco UCCE Engineer, you need strong knowledge of contact center technologies, networking fundamentals, VoIP, and hands-on experience with Cisco Unified Contact Center Enterprise, often backed by Cisco certifications like CCNP Collaboration or CCIE. Familiarity with tools such as Cisco Finesse, CUIC, ICM scripting, and remote troubleshooting platforms is critical for effective system management. Excellent problem-solving abilities, communication skills, and self-motivation are essential soft skills for remote collaboration and client interactions. These skills ensure efficient deployment, maintenance, and support of complex UCCE solutions for business continuity and customer satisfaction.

What are some unique challenges faced when working remotely as a Cisco UCCE specialist, and how can they be managed?

Working from home as a Cisco UCCE specialist can present challenges such as maintaining secure remote access to sensitive systems, collaborating effectively with cross-functional teams, and troubleshooting complex issues without on-site resources. To manage these, it's important to have a reliable and secure VPN connection, use collaborative tools for communication, and stay proactive with documentation and regular team check-ins. Additionally, staying updated with Cisco's latest remote support best practices can greatly enhance your efficiency and problem-solving abilities.

What is the difference between From Home Cisco Ucce vs From Home Cisco Ucce?

AspectFrom Home Cisco UcceFrom Home Cisco Ucce
CertificationsCCNA Collaboration, Cisco UcceCCNA Collaboration, Cisco Ucce
Work EnvironmentRemote, home-basedRemote, home-based
Industry UsageIT, Networking, Customer SupportIT, Networking, Customer Support
Job FocusTechnical support, troubleshooting Cisco collaboration toolsTechnical support, troubleshooting Cisco collaboration tools

Both roles involve remote work supporting Cisco collaboration solutions and require similar certifications. The primary difference lies in the specific job titles used by employers, but their responsibilities, work environment, and industry usage are largely the same.

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From Home Cisco Ucce jobs near you
Infographic showing various From Home Cisco Ucce job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL • On-site

Contractor

Re-posted 11 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications

QUALIFICATION REQUIREMENTS:

  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

CCVP/CCNP

CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.


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