The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining ...
The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining ...
Internal IT Lead
Framingham, MA · On-site
We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you'll not only lead and mentor the team but also ...
Internal IT Lead
Framingham, MA · On-site
We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you'll not only lead and mentor the team but also ...
IT Support Specialist
$60K - $80K/yr
About this Position We are currently looking for a talented and motivated internal IT Support Specialist that has a desire to work in a fast-paced environment. Job Responsibilities As an IT Support ...
IT Support Specialist
$60K - $80K/yr
About this Position We are currently looking for a talented and motivated internal IT Support Specialist that has a desire to work in a fast-paced environment. Job Responsibilities As an IT Support ...
Senior IT Systems Engineer II, Lead
Salt Lake City, UT · On-site
$100K - $135K/yr
Own and evolve the internal IT roadmap and strategy in support of the organization's broader business and engineering goals. * Manage, mentor, and grow the IT Support & Operations Engineer team ...
Quick apply
Senior IT Systems Engineer II, Lead
Salt Lake City, UT · On-site
$100K - $135K/yr
Own and evolve the internal IT roadmap and strategy in support of the organization's broader business and engineering goals. * Manage, mentor, and grow the IT Support & Operations Engineer team ...
Senior IT Systems Engineer II, Lead
$100K - $135K/yr
Own and evolve the internal IT roadmap and strategy in support of the organization's broader business and engineering goals. * Manage, mentor, and grow the IT Support & Operations Engineer team ...
Senior IT Systems Engineer II, Lead
$100K - $135K/yr
Own and evolve the internal IT roadmap and strategy in support of the organization's broader business and engineering goals. * Manage, mentor, and grow the IT Support & Operations Engineer team ...
IT Operations Specialist
Austin, TX · On-site
About the role We're looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the ...
IT Operations Specialist
Austin, TX · On-site
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IT Support Specialist
Aurora, CO · On-site
Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...
IT Support Specialist
Aurora, CO · On-site
Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...
Site IT Support Specialist
Troy, MI · On-site
They are seeking a Site IT Support Specialist who will provide technical support to end users ... internal processes • Onsite Technology Support provides in-person assistance to employee end ...
Site IT Support Specialist
Troy, MI · On-site
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IT Support Technician
San Francisco, CA · On-site
$25.25 - $34.75/hr
Walk new hires through hardware setup, system logins, and provide a basic walkthrough of internal IT tools and security protocols. Walk-Up & Help Desk Support * In-Person Triage: Deliver hands-on ...
IT Support Technician
San Francisco, CA · On-site
$25.25 - $34.75/hr
Walk new hires through hardware setup, system logins, and provide a basic walkthrough of internal IT tools and security protocols. Walk-Up & Help Desk Support * In-Person Triage: Deliver hands-on ...
... internal IT organization support and operations groups and/or with vendors to resolve problems • Acquiring, installing, and upgrading PC components and software and planning for/responding to ...
... internal IT organization support and operations groups and/or with vendors to resolve problems • Acquiring, installing, and upgrading PC components and software and planning for/responding to ...
IT Manager
Thornton, CO · On-site
$120K - $135K/yr
Operational IT Support * Coordinate internal IT support requests and serve as an escalation point when needed. * Oversee employee onboarding/offboarding for system access and equipment. * Ensure ...
IT Manager
Thornton, CO · On-site
$120K - $135K/yr
Operational IT Support * Coordinate internal IT support requests and serve as an escalation point when needed. * Oversee employee onboarding/offboarding for system access and equipment. * Ensure ...
Experienced IT Support/Helpdesk Technician
$22 - $30.25/hr
Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users ...
Experienced IT Support/Helpdesk Technician
$22 - $30.25/hr
Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users ...
IT Support Engineer
Boston, MA · On-site +1
$95K - $130K/yr
Create and maintain internal IT documentation and procedures. * Work closely with Security, HR, and Engineering teams. Requirements * 2+ years of IT Support experience. * Strong macOS administration ...
IT Support Engineer
Boston, MA · On-site +1
$95K - $130K/yr
Create and maintain internal IT documentation and procedures. * Work closely with Security, HR, and Engineering teams. Requirements * 2+ years of IT Support experience. * Strong macOS administration ...
IT Support Specialist
Auburn, NY · On-site
$24.04 - $28.85/hr
Provide user training, develop knowledge base documentation, support regional IT initiatives and system upgrades, and collaborate with internal IT teams to resolve complex issues and improve service ...
IT Support Specialist
Auburn, NY · On-site
$24.04 - $28.85/hr
Provide user training, develop knowledge base documentation, support regional IT initiatives and system upgrades, and collaborate with internal IT teams to resolve complex issues and improve service ...
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IT Support Specialist
Loveland, CO · On-site
$25 - $28/hr
This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The ...
Quick apply
Be Seen First
IT Support Specialist
Loveland, CO · On-site
$25 - $28/hr
This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The ...
IT Support Specialist
Houston, TX · On-site
Position Overview We are looking for a technically sharp, self-motivated IT Support Specialist to serve as the first point of contact for all internal IT helpdesk issues at GWII. This is not a ...
IT Support Specialist
Houston, TX · On-site
Position Overview We are looking for a technically sharp, self-motivated IT Support Specialist to serve as the first point of contact for all internal IT helpdesk issues at GWII. This is not a ...
Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...
Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...
IT Helpdesk Support Specialist
$24 - $28/hr
Title: IT Helpdesk Support Specialist Employment Type: Full-time Compensation: $24.00-$28.00/hour ... This position works closely with the internal IT team to ensure employees receive timely technical ...
Quick apply
IT Helpdesk Support Specialist
$24 - $28/hr
Title: IT Helpdesk Support Specialist Employment Type: Full-time Compensation: $24.00-$28.00/hour ... This position works closely with the internal IT team to ensure employees receive timely technical ...
Collaborate with internal IT teams to prioritize improvements and resolve technical issues. * Support deployment and maintenance of manufacturing technology solutions and connected devices.
Collaborate with internal IT teams to prioritize improvements and resolve technical issues. * Support deployment and maintenance of manufacturing technology solutions and connected devices.
IT Support Specialist
New York, NY · On-site
$33.50 - $53.20/hr
Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...
IT Support Specialist
New York, NY · On-site
$33.50 - $53.20/hr
Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...
Internal It Support information
See salary details
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37
How much do internal it support jobs pay per hour?
What are Internal IT Support roles?
What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?
What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?
What is the difference between Internal IT Support vs Help Desk Technician?
| Aspect | Internal IT Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+, Help Desk certifications |
| Work Environment | In-house, corporate offices, IT departments | Help desk, remote support, call centers |
| Employer & Industry | Businesses, government agencies, large organizations | IT service providers, support centers, tech companies |
Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

Full-time
Re-posted 2 days ago
Heartland Business Systems rating
8.0
Based on 6 frontline employees who took The Breakroom Quiz
64th of 210 rated it services
Job description
Full-time
Description
Position Summary:
The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining internal IT systems. Planning, coordinating, and executing new technology solutions and upgrades of existing systems. Working directly with Internal IT Support Engineers I and II and end users to troubleshoot and resolve IT related issues that cannot be resolved by Internal IT Support Engineers I and II.
Roles and Responsibilities/ Essential Functions:
- Daily administration of Internal VMware environment including resource management and performance monitoring.
- Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management.
- Daily administration of end-user utility servers (file/print servers, critical systems servers).
- Daily administration of Active Directory including account creation and termination, access rights management, group policy management, and account administration.
- Daily administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams.
- Daily administration of server and data backups including job monitoring, troubleshooting, and data restores.
- Daily administration of network infrastructure, including Meraki wireless network and switches across multiple locations.
- Daily administration of building access security system including card account creation, manage and monitoring area building access within the security system, card termination and replacement.
- Remote Desktop Services (RDS) environment administration, including app publishing and policy creation.
- Support workstation / endpoint administration and patching using Microsoft Intune.
- Coordinate and execute patching and hardware maintenance for internal server systems.
- Configure and maintain email routing, policies, and security settings.
- Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs.
- Internal Project coordination, development and execution. Including Server and Enterprise Software upgrades, new technology implementation, and process improvements.
- Work with Internal Systems and Support Manager to assist with departmental issues and concerns.
- Mentor the Internal System Engineers in their day-to-day tasks.
Requirements
Competencies:
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Adaptability - Ability to adapt to change in the workplace.
- Autonomy - Ability to work independently with minimal supervision.
- Communication - Ability to communicate orally or in writing clearly, concisely, and efficiently.
- Customer Oriented - Ability to take care of the customers' needs while following company policy.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Efficiency - Ability to perform tasks and resolve issues in a quick and timely fashion.
- Enthusiastic - Ability to bring energy to the performance of a task.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Organized - Possessing the trait of being organized or following a systematic method.
- Presentation Skills - Ability to effectively present information publicly.
- Prioritization - Ability to prioritize tasks based on levels of importance or criticality.
- Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
- Time Management - Ability to utilize the available time to organize and complete work.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Required Experience:
- 7-10 years of related work experience
- Experience in Windows Server, VMware ESXi Server, VMware vSphere, Meraki Wireless Networks, Microsoft Office Suite, and Windows Desktop operating systems
- Strong experience with Microsoft technologies (Active Directory, Exchange, Office 365)
Required Skills, Education and/or Certifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience
Preferred Skills, Education and/ or Certifications:
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft 365 Certified: Administrator Expert
- VMware Certified Professional
Equal Opportunity Employer - Including Disabled and Veterans
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