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Internal It Support Jobs (NOW HIRING)

All Lines Technology

IT Support Analyst

Pittsburgh, PA · On-site

... internal IT organization support and operations groups and/or with vendors to resolve problems • Acquiring, installing, and upgrading PC components and software and planning for/responding to ...

Avride

IT Operations Specialist

Austin, TX

About the role We're looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the ...

Avride

IT Operations Specialist

Austin, TX · On-site

About the role We're looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the ...

CoreWeave

IT Operations Manager

Sunnyvale, CA · On-site

As an IT Operations Manager, you will lead the internal IT support function, ensuring a high-quality experience for employees while driving improvements in processes and automation. Responsibilities ...

Rivet Industries

IT Support Technician

San Jose, CA · On-site

$65K - $85K/yr

Work with the INFOSEC team to manage internal IT support requests - triaging, resolving, and escalating issues with speed and precision * Image, configure, and deploy workstations and laptops for new ...

Sunrise Systems Inc

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Desktop Support / IT Support Specialist_26-02964

Hartford, CT · On-site

$44 - $46/hr

Title: Desktop Support / IT Support Specialist Job ID: 26-02964 Location: Hartford, CT (Onsite ... Coordinate with internal IT teams, engineers, and business stakeholders * Maintain documentation ...

Global Solutions Group

IT Support Technician

Marlborough, MA · On-site

$22.25 - $30.50/hr

... internal IT teams for escalations and project activities Maintain accurate documentation of ... support / helpdesk environment Strong knowledge of Windows OS, Microsoft Office, and basic ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX

This role is the first line of internal IT support at Gravitate - owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

Wireless Logic

IT Support Engineer

Reading, PA · On-site

The role A fantastic new opportunity has arisen in our internal IT department for a broad and varied role handling support for the Wireless Logic Group, including our UK and other European offices.

Holland & Knight

IT Support Specialist

Tampa, FL · On-site

Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...

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All JobsInternal It Support Jobs

Internal It Support information

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How much do internal it support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Internal IT Support roles?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

More about Internal It Support jobs
What cities are hiring for Internal It Support jobs? Cities with the most Internal It Support job openings:
What states have the most Internal It Support jobs? States with the most job openings for Internal It Support jobs include:
What job categories do people searching Internal It Support jobs look for? The top searched job categories for Internal It Support jobs are:
Internal It Support jobs near you
Infographic showing various Internal It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 1% Temporary, and 6% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Internal IT Support Engineer III

Internal IT Support Engineer III

Heartland Business Systems LLC

Little Chute, WI • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Develop and maintain internal IT systems for Heartland Business Systems employees.

  • Administer and support internal IT infrastructure including VMware, Exchange, Active Directory, Microsoft 365, network infrastructure, and building access security systems.

  • Troubleshoot and resolve IT issues escalated from Internal IT Support Engineers I and II and coordinate new technology solutions and system upgrades.

Heartland Business Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

58th of 207 rated it services

Job description

Job Type
Full-time
Description
Position Summary:
The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining internal IT systems. Planning, coordinating, and executing new technology solutions and upgrades of existing systems. Working directly with Internal IT Support Engineers I and II and end users to troubleshoot and resolve IT related issues that cannot be resolved by Internal IT Support Engineers I and II.
Roles and Responsibilities/ Essential Functions:
  • Daily administration of Internal VMware environment including resource management and performance monitoring.
  • Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management.
  • Daily administration of end-user utility servers (file/print servers, critical systems servers).
  • Daily administration of Active Directory including account creation and termination, access rights management, group policy management, and account administration.
  • Daily administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Teams.
  • Daily administration of server and data backups including job monitoring, troubleshooting, and data restores.
  • Daily administration of network infrastructure, including Meraki wireless network and switches across multiple locations.
  • Daily administration of building access security system including card account creation, manage and monitoring area building access within the security system, card termination and replacement.
  • Remote Desktop Services (RDS) environment administration, including app publishing and policy creation.
  • Support workstation / endpoint administration and patching using Microsoft Intune.
  • Coordinate and execute patching and hardware maintenance for internal server systems.
  • Configure and maintain email routing, policies, and security settings.
  • Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs.
  • Internal Project coordination, development and execution. Including Server and Enterprise Software upgrades, new technology implementation, and process improvements.
  • Work with Internal Systems and Support Manager to assist with departmental issues and concerns.
  • Mentor the Internal System Engineers in their day-to-day tasks.

Requirements
Competencies:
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Adaptability - Ability to adapt to change in the workplace.
  • Autonomy - Ability to work independently with minimal supervision.
  • Communication - Ability to communicate orally or in writing clearly, concisely, and efficiently.
  • Customer Oriented - Ability to take care of the customers' needs while following company policy.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Efficiency - Ability to perform tasks and resolve issues in a quick and timely fashion.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Organized - Possessing the trait of being organized or following a systematic method.
  • Presentation Skills - Ability to effectively present information publicly.
  • Prioritization - Ability to prioritize tasks based on levels of importance or criticality.
  • Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
  • Time Management - Ability to utilize the available time to organize and complete work.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Required Experience:
  • 7-10 years of related work experience
  • Experience in Windows Server, VMware ESXi Server, VMware vSphere, Meraki Wireless Networks, Microsoft Office Suite, and Windows Desktop operating systems
  • Strong experience with Microsoft technologies (Active Directory, Exchange, Office 365)

Required Skills, Education and/or Certifications:
  • Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience

Preferred Skills, Education and/ or Certifications:
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft 365 Certified: Administrator Expert
  • VMware Certified Professional

Equal Opportunity Employer - Including Disabled and Veterans
#HBS

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