... and the internal IT team. • Monitor escalation channels and queues to provide T1/T2 support ... channels. • Share best practices and troubleshooting knowledge with T1/T2 peers. • Identify ...
... and the internal IT team. • Monitor escalation channels and queues to provide T1/T2 support ... channels. • Share best practices and troubleshooting knowledge with T1/T2 peers. • Identify ...
IT Help Desk - Level I
$19 - $22/hr
Serve as the first point of contact for internal IT support requests through helpdesk, email, and phone. * Troubleshoot Tier 1 technical issues related to Windows/macOS, Microsoft 365 applications ...
Quick apply
IT Help Desk - Level I
$19 - $22/hr
Serve as the first point of contact for internal IT support requests through helpdesk, email, and phone. * Troubleshoot Tier 1 technical issues related to Windows/macOS, Microsoft 365 applications ...
IT Support Specialist
Decatur, TX · On-site
... appropriate internal IT resource, managed service provider, or Third-Party support partner ... ESSENTIAL DUTIES AND RESPONSIBILITIES A. Responds to help desk requests by phone, email, ticketing ...
IT Support Specialist
Decatur, TX · On-site
... appropriate internal IT resource, managed service provider, or Third-Party support partner ... ESSENTIAL DUTIES AND RESPONSIBILITIES A. Responds to help desk requests by phone, email, ticketing ...
Desktop Support
Odessa, TX · On-site
Coordinates with internal IT team to resolve user problems and act as "remote hands". Job Responsibilities: * Provides Tier 1 desktop support for hardware and software issues. Maintain work requests ...
Desktop Support
Odessa, TX · On-site
Coordinates with internal IT team to resolve user problems and act as "remote hands". Job Responsibilities: * Provides Tier 1 desktop support for hardware and software issues. Maintain work requests ...
IT Support Specialist
Decatur, TX · On-site
... appropriate internal IT resource, managed service provider, or Third-Party support partner ... ESSENTIAL DUTIES AND RESPONSIBILITIES A. Responds to help desk requests by phone, email, ticketing ...
IT Support Specialist
Decatur, TX · On-site
... appropriate internal IT resource, managed service provider, or Third-Party support partner ... ESSENTIAL DUTIES AND RESPONSIBILITIES A. Responds to help desk requests by phone, email, ticketing ...
IT Support Specialist
Dallas, TX · On-site
$25 - $35/hr
Supporting the Technology Behind Three Essential Businesses Ed Bell Investments, Inc. is the ... Identify recurring problems and recommend practical improvements to internal IT processes.
Quick apply
IT Support Specialist
Dallas, TX · On-site
$25 - $35/hr
Supporting the Technology Behind Three Essential Businesses Ed Bell Investments, Inc. is the ... Identify recurring problems and recommend practical improvements to internal IT processes.
Be Seen First
Healthcare IT Support Specialist
Irving, TX · On-site
$65K - $85K/yr
Job Summary The Healthcare IT Support Specialist will assist the Director of Operations and other ... Complete Planned Maintenance for client systems * Assist in maintaining internal information ...
New
Quick apply
Be Seen First
Healthcare IT Support Specialist
Irving, TX · On-site
$65K - $85K/yr
Job Summary The Healthcare IT Support Specialist will assist the Director of Operations and other ... Complete Planned Maintenance for client systems * Assist in maintaining internal information ...
New
About the Role We are seeking an Associate IT Support Specialist able to contribute towards Beyond ... internal IT team. Incidents & Escalations: * Assist : Monitor escalation channels and queues to ...
About the Role We are seeking an Associate IT Support Specialist able to contribute towards Beyond ... internal IT team. Incidents & Escalations: * Assist : Monitor escalation channels and queues to ...
The Director also serves as an accessible technical and operational resource to internal IT staff, providing guidance, coaching, and problem-solving support. Key Responsibilities * Lead day-to-day ...
New
The Director also serves as an accessible technical and operational resource to internal IT staff, providing guidance, coaching, and problem-solving support. Key Responsibilities * Lead day-to-day ...
New
IT Support Specialist
Houston, TX · On-site
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues. * Track and manage support requests through a ticketing system, providing timely ...
IT Support Specialist
Houston, TX · On-site
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues. * Track and manage support requests through a ticketing system, providing timely ...
IT Support Specialist
Houston, TX · On-site
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues. * Track and manage support requests through a ticketing system, providing timely ...
IT Support Specialist
Houston, TX · On-site
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues. * Track and manage support requests through a ticketing system, providing timely ...
IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
Quick apply
IT Support
Dallas, TX · On-site
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...
The IT Support Technician III is a senior technical expert and escalation point within the US and ... Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and ...
The IT Support Technician III is a senior technical expert and escalation point within the US and ... Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and ...
IT Support Technician III (On-Site | Monday-Friday | 3:00 PM-12:00 AM)
Austin, TX · On-site
$21.25 - $29.25/hr
The IT Support Technician III is a senior technical expert and escalation point within the US and ... Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and ...
IT Support Technician III (On-Site | Monday-Friday | 3:00 PM-12:00 AM)
Austin, TX · On-site
$21.25 - $29.25/hr
The IT Support Technician III is a senior technical expert and escalation point within the US and ... Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and ...
Associate IT Support Specialist
Houston, TX · On-site
$75K - $105K/yr
What You'll Do The Associate IT Support Specialist will help with the following: Onsite Success ... internal IT team. Incidents & Escalations: * Assist : Monitor escalation channels and queues to ...
Associate IT Support Specialist
Houston, TX · On-site
$75K - $105K/yr
What You'll Do The Associate IT Support Specialist will help with the following: Onsite Success ... internal IT team. Incidents & Escalations: * Assist : Monitor escalation channels and queues to ...
IT Support Technician
Plano, TX · On-site
$25 - $30/hr
Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Carrollton, TX. As an IT Support Technician, you'll serve as the frontline of ...
Quick apply
IT Support Technician
Plano, TX · On-site
$25 - $30/hr
Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Carrollton, TX. As an IT Support Technician, you'll serve as the frontline of ...
IT Support Specialist
Irving, TX · On-site
$25 - $27/hr
Title : IT Support Specialist Location : Irving, TX * Occasional travel to visit local project ... All support inquiries will be managed through the company's internal proprietary system. They are ...
Quick apply
IT Support Specialist
Irving, TX · On-site
$25 - $27/hr
Title : IT Support Specialist Location : Irving, TX * Occasional travel to visit local project ... All support inquiries will be managed through the company's internal proprietary system. They are ...
IT Assistant Manager
Pampa, TX · On-site
$54K - $80K/yr
This is a hands-on IT leadership support role in a high-visibility hospitality and residential environment. The Assistant IT Manager will work closely with the IT Manager, internal technology teams ...
IT Assistant Manager
Pampa, TX · On-site
$54K - $80K/yr
This is a hands-on IT leadership support role in a high-visibility hospitality and residential environment. The Assistant IT Manager will work closely with the IT Manager, internal technology teams ...
IT Support Technician
Plano, TX · On-site
$25 - $30/hr
Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano. This is more than a help desk role -- it's a visible, business ...
Quick apply
IT Support Technician
Plano, TX · On-site
$25 - $30/hr
Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano. This is more than a help desk role -- it's a visible, business ...
Internal It Support information
See Texas salary details
$13.21 - $15.15
3% of jobs
$15.15 - $17.08
7% of jobs
$17.08 - $19.02
12% of jobs
$19.37 is the 25th percentile. Wages below this are outliers.
$19.02 - $20.95
16% of jobs
The median wage is $22.26 / hr.
$20.95 - $22.88
18% of jobs
$22.88 - $24.82
14% of jobs
$25.74 is the 75th percentile. Wages above this are outliers.
$24.82 - $26.75
12% of jobs
$26.75 - $28.69
8% of jobs
$28.69 - $30.62
5% of jobs
$30.62 - $32.56
3% of jobs
$32.56 - $34.49
2% of jobs
$13
$23
$34
How much do internal it support jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for internal it support in Texas is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.44 per hour, depending on experience, location, and employer.
What is an internal IT support?
Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.
What are the key skills and qualifications needed to thrive as an internal IT support specialist?
To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.
What are some typical challenges faced by internal IT support professionals, and how can they effectively manage them?
Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.
What is the difference between Internal IT Support vs Help Desk Technician?
| Aspect | Internal IT Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+, Help Desk certifications |
| Work Environment | In-house, corporate offices, IT departments | Help desk, remote support, call centers |
| Employer & Industry | Businesses, government agencies, large organizations | IT service providers, support centers, tech companies |
Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.
What are popular job titles related to Internal It Support jobs in Texas?
For Internal It Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Internal It Support jobs in Texas look for?
The top searched job categories for Internal It Support jobs in Texas are:
What cities in Texas are hiring for Internal It Support jobs?
Cities in Texas with the most Internal It Support job openings:
Associate IT Support Specialist
Houston, TX • On-site
Beyond Finance •
Finance and Insurance • 1 - 5K employees1,001 - 5,000 employees
8.5
Based on 9 frontline employees who took The Breakroom Quiz
Great coworkers
People enjoy working here
Good employer
Paid breaks
Recommended by parents
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Job Summary:
Beyond Finance is a next generation financial services company focused on helping Americans escape debt. The Associate IT Support Specialist will be responsible for minimizing end-user downtime, optimizing production uptime, and improving user experience through hands-on IT support and troubleshooting.
Responsibilities:
• Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
• Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
• Provide white-glove level of support with a responsive, communicative and professional attitude.
• Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.
• Assist with the deployment of software and security patches on Mac and Windows machines.
• Identify and resolve OS, software and hardware issues for Windows and MacOS.
• Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.
• Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts.
• Help identify manual processes which can be automated using our existing platforms/toolset.
• Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward.
• Maintain the 'Source of Truth' by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.
• Monitor escalation channels and queues to provide T1/T2 support channels.
• Share best practices and troubleshooting knowledge with T1/T2 peers.
• Identify issue trends and bugs to IT Engineering and Security teams.
• Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.
Qualifications:
Required:
• 3 years of experience in IT support.
• Ability to quickly resolve issues with Windows/Mac hardware as well as networking issues.
• Experience with Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
• Enjoyment in solving new problems and understanding their causes to prevent them.
• Motivation to learn scripting languages like Python, Bash, or PowerShell.
• Ability to break down complex technical issues and provide guidance to reduce future issues.
• Proactive approach to tasks, working with a sense of urgency.
Company:
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind. Founded in 2016, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Beyond Finance is a next generation financial services company focused on helping Americans escape debt. The Associate IT Support Specialist will be responsible for minimizing end-user downtime, optimizing production uptime, and improving user experience through hands-on IT support and troubleshooting.
Responsibilities:
• Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
• Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
• Provide white-glove level of support with a responsive, communicative and professional attitude.
• Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.
• Assist with the deployment of software and security patches on Mac and Windows machines.
• Identify and resolve OS, software and hardware issues for Windows and MacOS.
• Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.
• Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts.
• Help identify manual processes which can be automated using our existing platforms/toolset.
• Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward.
• Maintain the 'Source of Truth' by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.
• Monitor escalation channels and queues to provide T1/T2 support channels.
• Share best practices and troubleshooting knowledge with T1/T2 peers.
• Identify issue trends and bugs to IT Engineering and Security teams.
• Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.
Qualifications:
Required:
• 3 years of experience in IT support.
• Ability to quickly resolve issues with Windows/Mac hardware as well as networking issues.
• Experience with Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
• Enjoyment in solving new problems and understanding their causes to prevent them.
• Motivation to learn scripting languages like Python, Bash, or PowerShell.
• Ability to break down complex technical issues and provide guidance to reduce future issues.
• Proactive approach to tasks, working with a sense of urgency.
Company:
Beyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind. Founded in 2016, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Beyond Finance
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US
Year founded
2016
Website
What Beyond Finance employees say
Pay
Benefits
Hours and flexibility
Workplace
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