ZipRecruiter

Log In

1

Internal It Support Jobs (NOW HIRING)

BESTWAY USA, Inc.

IT Support Specialist

Chandler, AZ · On-site

$65K - $75K/yr

Document solutions and build out our internal knowledge base * Use AI tools (ChatGPT, Claude ... of IT support experience (help desk, MSP, or internal IT) * Familiarity with Linux operating ...

Filevine

IT Support Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

Our Mission Provide internal IT support functions to support Filevine's end users and business goals, enabling users and teams to perform their job functions efficiently and securely. These goals ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Scout Space

IT Administrator

Reston, VA

$120K - $200K/yr

Scout Space is seeking a skilled IT Manager to establish and manage our internal IT infrastructure as we transition from managed services to in-house IT support. This role will be instrumental in ...

Trulieve

IT Support Tech

Tallahassee, FL

$19.50 - $26.50/hr

Deliver exceptional customer service and technical support to internal employees. * Provide on-site and remote IT support for locations nationwide. * Respond promptly to support requests via phone ...

EWF

IT Support

Artesia, NM · On-site

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

mcw

IT Support Tech

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

Furnished Finder

IT Support Specialist

Austin, TX · On-site

You'll partner with our existing internal IT staff to support a global workforce spanning North America, South America, Europe, and East Asia. The role is hands-on and varied: front-line support ...

Trifecta Services Company

IT Support

Charlotte, NC

... the internal liaison between employees, leadership, and our outsourced IT vendors to support ... Manage and monitor daily IT helpdesk tickets, including ticket routing, follow-up communication ...

Landus

IT Support Technician - Level 2

Bradford, IA · On-site

$20.50 - $28.25/hr

Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department ...

Landus Cooperative

IT Support Technician - Level 2

Rake, IA · On-site

$20.25 - $27.75/hr

Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department ...

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department ...

Landus

IT Support Technician - Level 2

Rake, IA · On-site

$20.25 - $27.75/hr

Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

An ability to multitask - You'll be balancing client service requests, internal IT projects ... As a Tier 2 IT Support Specialist, you will work directly with our clients and partners providing ...

Landus

IT Support Technician - Level 2

Bradford, IA

$20.50 - $28.25/hr

Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration * Build strong working relationships with end users and department ...

next page

Showing results 1-20

All JobsInternal It Support Jobs

Internal It Support information

See salary details

$14

$25

$37

How much do internal it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Internal IT Support roles?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

More about Internal It Support jobs
What cities are hiring for Internal It Support jobs? Cities with the most Internal It Support job openings:
What states have the most Internal It Support jobs? States with the most job openings for Internal It Support jobs include:
What job categories do people searching Internal It Support jobs look for? The top searched job categories for Internal It Support jobs are:
Internal It Support jobs near you
IT Support Specialist

IT Support Specialist

BESTWAY USA, Inc.

Chandler, AZ • On-site

$65K - $75K/yr

Full-time

PTO

Posted 7 days ago

Job description

Job Type
Full-time
Description
At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 5 consecutive years, most recently in 2025! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams.
The IT Support Specialist will provide crucial support for resolving intermediate technical issues, ensuring smooth operations, and user satisfaction. This role will handle day-to-day support tickets, help administer our Microsoft 365 environment, work with virtualized Windows and Linux servers, and keep networks and systems running smoothly.
Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide tier 1 and tier 2 support to end users across multiple companies - hardware, software, accounts, printers, peripherals, install, deploy, MDM, and troubleshoot
  • Help implement, manage, and support our Microsoft 365 environment (user provisioning, licensing, Teams, SharePoint, Exchange Online, Intune basics)
  • Work with virtual machines across both Windows Server and Linux - spin up, maintain, troubleshoot, and patch
  • Troubleshoot Windows, macOS workstation and server-level
  • Set up new hire workstations, manage asset inventory, and handle offboarding
  • Assist with basic network troubleshooting - Wi-Fi, VPN, switches, DNS, DHCP
  • Document solutions and build out our internal knowledge base
  • Use AI tools (ChatGPT, Claude, Copilot, etc.) as part of your daily problem-solving toolkit
  • Escalate complex issues appropriately - with a clear write-up of what you've already tried
  • Other duties as assigned

Requirements
Competencies :
  • Strong interpersonal communication skills, both written and verbal
  • Ability to proactively problem-solve
  • Capability to manage multiple tasks and meet deadlines
  • Detail-oriented with a sense of urgency
  • Ability to adapt to new processes and procedures quickly
  • Results-driven, positive team player
  • Proficiency with Windows and Mac operating systems, common office applications, and network connectivity issues

Required Education and Experience :
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • 1-4 years of IT support experience (help desk, MSP, or internal IT)
  • Familiarity with Linux operating systems
  • Experience managing the Microsoft 365 Admin Center
  • Experience working with virtual machines on both Windos Server and Linux (Hyper-V, VMware, Proxmox, VirtualBox)
  • Experience supporting business printers is a plus
  • Experience with active directory, remote desktop tools, and IT service management systems is a plus
  • Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary Description
$65,000.00 - $75,000.00

Apply