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Internal It Support Jobs (NOW HIRING)

Inforcer

IT Support Engineer

Cerritos, CA · On-site

This role is ideal for someone with a solid foundation in IT support and systems engineering, who ... Department Internal IT & Security Locations US Office Remote status Hybrid

MSS MJH Shared Services

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

Create clear documentation and instructions for both end users and internal IT processes, keeping resources current and accessible * Partner with the IT Support Manager on project work including ...

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... internal stakeholders and external vendors to drive resolution and system performance.

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Deliver exceptional customer service and technical support to internal employees. * Provide on-site and remote IT support for locations nationwide. * Respond promptly to support requests via phone ...

mcw

IT Support Tech

Milwaukee, WI

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

Contribute to internal IT projects, process improvements, and system rollouts when available ... support * Proficiency in Windows OS, Microsoft 365, basic networking, and Active Directory

Phaxis - Technology

IT Support Analyst

El Segundo, CA · On-site

$32 - $33/hr

El Segundo, CA (FULLY ONSITE) 3+ months contract with potential to hire The Sr. IT Support Analyst's role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining ...

CarShield

Tier 1 IT Technician

Saint Peters, MO · On-site

$20.50 - $28.25/hr

This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related ...

Etsy

Director Engineering, Internal IT

New York, NY · On-site

$274K - $356K/yr

Where others see a support function, you see a platform engineering opportunity and a connective ... What's this team like at Etsy? * Internal IT Engineering team builds and operates the Etsy systems ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

CarShield

Tier 1 IT Technician

Saint Peters, MO · On-site

$20.50 - $28.25/hr

This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related ...

Mister Car Wash

IT Support Tech

Tucson, AZ · On-site

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

SLK America Inc.

it support

Charles Town, WV · On-site

The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist ...

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Internal It Support information

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$37

How much do internal it support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an internal IT support?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an internal IT support specialist?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by internal IT support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

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Internal It Support jobs near you
Infographic showing various Internal It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

Million Dollar Baby Co.

Pico Rivera, CA • On-site

$65K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

About Million Dollar Baby Co.
Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price, while carrying some of the industry's most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel.
Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We're proud to offer the most Greenguard Gold-certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We've also pioneered Styrofoam-free packaging for several of our best-selling collections - an innovation that reduces waste while protecting our products during shipment.
At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values:
• Treat Your Team Like Family - lead with respect, gratitude, empathy, and kindness.
• Make an Impact, Drive Results - focus on meaningful work that moves families forward.
• Deliver a "Wow" Customer Experience Every Time - every detail matters.
• Strive for Continuous Improvement & Learning - keep growing, keep getting better.
• Cultivate Quality Conversations - communicate honestly and thoughtfully to build trust.
Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive "Best Place to Work" awards, one of the best workplaces by "Built in LA", a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list - recognitions that reflect the heart of who we are and the community we're proud to build. We'd love to talk to you!
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
What you'll be doing:
  • Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
  • Respond to, record, track, and resolve tickets using our helpdesk software-attention to detail is essential
  • Monitor, triage, and assign Tier 1 helpdesk requests
  • Maintain and update the internal IT knowledgebase
  • Create documentation for new issues or deployments
  • Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
  • Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
  • Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
  • Setup and tear down audio/visual equipment for company-wide events
  • Assist with IT projects and other tasks as needed
  • Research and present emerging technologies to the team

What you bring to the table:
  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
  • Basic understanding of computer hardware, software, and networking principles
  • Familiarity with helpdesk software and ticketing systems
  • Experience with provisioning and deploying computers
  • Legendary customer service and deskside manner
  • Ability to troubleshoot and resolve technical issues effectively and efficiently
  • Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
  • Eager to embrace new technologies and adapt to changing IT environments

California pay range
$65,000-$73,000 USD
Our Benefits:
  • 100% of your health, dental and vision insurance monthly premiums paid by us!
  • Flexible PTO because we respect the need for work/life harmony
  • Company matching 401(k)
  • Vacation reimbursement and wellness and enrichment subsidy programs
  • Tuition reimbursement
  • Matching charitable donations to the nonprofit organization of your choice
  • Free MDB Co. swag + generous employee discount on products

At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.

Apply