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Internal It Support Jobs (NOW HIRING)

NAVA Software Solutions

Desktop Support

Odessa, TX · On-site

Coordinates with internal IT team to resolve user problems and act as "remote hands". Job Responsibilities: * Provides Tier 1 desktop support for hardware and software issues. Maintain work requests ...

Holland & Knight

IT Support Specialist

Tampa, FL

Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...

Holland & Knight LLP

IT Support Specialist

Tampa, FL · On-site

Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...

Mid-States Bolt & Screw

IT Tech Level 2

Burton, MI · Hybrid

$18.25 - $24.75/hr

This position includes help desk support, Epicor Prophet 21 (P21) support, Microsoft 365 administration, and internal IT improvement projects. We're a small team, so we're looking for someone who can ...

Ivy Tech

IT Support

Columbus, IN · On-site

$20 - $27.50/hr

Responsible for actively reaching out to supervisor for questions or case escalation. • Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering ...

PPG

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

... with internal IT organization support and operations groups and/or with vendors to resolve problems • Acquire, installing, and upgrading PC components and software and planning for/responding to ...

Ivy Tech Community College

IT Support

Columbus, IN · On-site

$20 - $27.50/hr

The IT Support role involves providing technical and user support, processing IT Helpdesk cases, and assisting in various IT-related projects to ensure efficient operations and excellent customer ...

North Shore Steel

IT Support Specialist

Houston, TX · On-site

Support procedures for conference rooms, time clocks, video systems, and kiosks. * Internal IT asset tracking systems and lifecycle processes. * Troubleshooting company-specific hardware and ...

Bestway USA, Inc.

IT Support Specialist

Chandler, AZ · Hybrid

$65K - $75K/yr

Document solutions and build out our internal knowledge base * Use AI tools (ChatGPT, Claude ... of IT support experience (help desk, MSP, or internal IT) * Familiarity with Linux operating ...

Holland & Knight LLP

IT Support Specialist

Atlanta, GA · On-site

They are seeking an IT Support Specialist to provide technical support to attorneys and staff ... internal IT groups during projects and activities • Respond to power, HVAC, network and other ...

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

Collaborate with internal IT team members and external support partners as needed > * Support IT projects such as system upgrades, tool rollouts, endpoint deployments, and process improvements ...

Cumming Group

IT Support Technician

Columbia, SC

$20.72 - $26.23/hr

This is a 100% in office position, supporting our internal employees who are located at 30+ offices across the US. No travel is required. The IT Support Technician is the initial support level ...

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Internal It Support information

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How much do internal it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Internal IT Support roles?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

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Internal It Support jobs near you
Desktop Support

Desktop Support

NAVA Software Solutions

Odessa, TX • On-site

Full-time

Posted 6 days ago

Job description

NAVA Software solutions is looking for Desktop/IT Support
Details:
Desktop/IT Support
Duration: Full-time / Direct Hire
Location: Permian Basin, Texas: Midland/Odesa area of Texas - Onsite 4 days/week
Position Summary:
The IT Specialist will support IT systems at the Texas Permian Basin. This specialist will support, install, and maintain Desktops, Laptops, and Printers. Serves as the first point of contact for end users seeking technical assistance. Coordinates with internal IT team to resolve user problems and act as "remote hands".
Job Responsibilities:
  • Provides Tier 1 desktop support for hardware and software issues. Maintain work requests/ticketing system.
  • Diagnoses and supports other technology devices, including printers, monitors, office phones and peripherals.
  • Prepares and delivers new hardware to employees, including imaging, and configurations of desktop applications.
  • Coordinates with vendors for repairs (e.g., Hardware Vendor technicians for warranty repair/replacements)
  • Travels between 5 sites to assist end users and internal IT staff.
  • Maintains on-hand inventory of critical parts and components.

Essential Knowledge, Skills, Abilities, and Background:
  • Ability to install, configure and maintain computers, hardware, and software
  • Strong troubleshooting skills with the willingness to learn new things
  • Must have excellent customer service, and listening skills
  • Knowledge of commonly-used concepts, practices, and procedures within the IT field
  • Takes initiative, problem-solves, and demonstrates decision-making skills
  • Ability to multi-task across several ongoing tasks with varying priority
  • Ability to clearly communicate with both technical and non-technical staff
  • Flexibility with schedule and willingness to work after hours and on weekends if necessary

Preferred Knowledge, Skills, Abilities, and Background
  • 2+ years of technical work experience in support of desktop technologies
  • CompTIA A+ Certification
  • Low-level understanding of networking and networking principals
  • Experience racking/stacking server and networking equipment
  • Basic knowledge of Active Directory and/or Office 365.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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