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Internal It Support Jobs (NOW HIRING)

Holland & Knight

IT Support Specialist

Tampa, FL · On-site

Participate with internal IT groups during projects and activities * Respond to power, HVAC, ... Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Lead

IT Support Specialist

Lees Summit, MO · On-site

... current on internal IT policies, security practices, and basic troubleshooting methods ... support or technical assistance (1-3 years experience) • Familiarity with Windows and/or Mac ...

Ferrum College

IT Support Technician

Ferrum, VA · On-site

$36K/yr

The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral ... Assists in creating internal IT procedures, user training materials, and onboarding documentation ...

Bestway USA, Inc.

IT Support Specialist

Chandler, AZ · Hybrid

$65K - $75K/yr

Document solutions and build out our internal knowledge base * Use AI tools (ChatGPT, Claude ... of IT support experience (help desk, MSP, or internal IT) * Familiarity with Linux operating ...

Ferrum College

IT Support Technician

VA · On-site

$36K/yr

The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral ... Assists in creating internal IT procedures, user training materials, and onboarding documentation ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

This is a 100% in office position, supporting our internal employees who are located at 30+ offices across the US. The IT Support Technician is the initial support level responsible for internal ...

Belcan

IT Support Analyst I

Pittsburgh, PA · On-site

$25/hr

Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems * Acquiring, installing ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

This is a 100% in office position, supporting our internal employees who are located at 30+ offices across the US. The IT Support Technician is the initial support level responsible for internal ...

Centerbase

Head of IT

Dallas, TX · On-site +1

$160K - $180K/yr

... internal technology environment. This role oversees corporate infrastructure, systems, networking, cloud environments, IT support, DevOps alignment, and security-minded operations--ensuring ...

Judge Group, Inc.

IT Support Specialist

Las Vegas, NV · On-site

$28 - $32/hr

Collaborate with internal IT teams to escalate and resolve complex or high-impact technical issues. * Deliver consistent, high-quality customer support while maintaining strong communication and ...

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Internal It Support information

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How much do internal it support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Internal IT Support roles?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

More about Internal It Support jobs
What cities are hiring for Internal It Support jobs? Cities with the most Internal It Support job openings:
What states have the most Internal It Support jobs? States with the most job openings for Internal It Support jobs include:
What job categories do people searching Internal It Support jobs look for? The top searched job categories for Internal It Support jobs are:
Internal It Support jobs near you
Infographic showing various Internal It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 1% Temporary, and 6% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Analyst & Field Service Tech (Denver, CO)

Quanta Infrastructure Solutions Group

Denver, CO • On-site

Full-time

Posted 13 days ago

Job description

Job Summary:
Quanta Infrastructure Solutions Group (QISG) leverages comprehensive resources to deliver solutions for energy infrastructure needs. The IT Support Analyst / Field Service Technician will provide Level I/II IT support for office users and remote construction teams, handling help desk support and field deployments.
Responsibilities:
• Provide Level I/II IT support for end users in both office and field environments, including desktops, laptops, mobile devices, Microsoft 365, Active Directory, and enterprise applications
• Serve as part of the IT support team, handling day-to-day help desk tickets, user issues, and break/fix support (including troubleshooting and repairing computers and devices)
• Support onboarding/offboarding, user account setup, permissions, asset tracking, and endpoint lifecycle management
• Deploy, configure, and support devices using Intune, along with VPN and remote access support
• Travel on an ad hoc basis (up to ~50%) to active construction job sites to support IT buildouts and field deployments
• Install and support jobsite technology including network equipment, cabling, wireless systems, security cameras, AV systems, and field office setups
• Participate in jobsite scoping, buildouts, and coordination with internal IT teams and subcontractors for new and existing project sites
• Rotate into help desk coverage when not in the field, supporting escalations and service desk operations
Qualifications:
Required:
• 3–5 years of IT support experience, ideally in a Level I/II desktop or field support role
• Strong hands-on experience supporting Windows environments, Microsoft 365, Active Directory, and end-user devices
• Ability to troubleshoot, repair, and support computers and hardware in both office and field environments
• Basic understanding of networking (switches, wireless, cabling, VPN connectivity)
• Strong communication skills and ability to support both technical and non-technical users
• Comfortable working independently in active jobsite environments and handling physical equipment (up to 50 lbs)
• Willingness to travel ad hoc up to ~50% based on project needs
Preferred:
• Experience with ITSM tools such as ServiceNow (or similar), and exposure to SCCM and/or Intune preferred
• Experience supporting users in remote, field-based, or construction environments is a strong plus
Company:
Quanta Infrastructure Solutions Group is a construction company that offers energy infrastructure solutions. Founded in 2017, the company is headquartered in Houston, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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