ZipRecruiter

Log In

1

Internal It Support Jobs (NOW HIRING)

Ferrum College

IT Support Technician

Ferrum, VA · On-site

$36K/yr

The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral ... Assists in creating internal IT procedures, user training materials, and onboarding documentation ...

Ferrum College

IT Support Technician

VA · On-site

$36K/yr

The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral ... Assists in creating internal IT procedures, user training materials, and onboarding documentation ...

TEKsystems

IT Support

Battle Ground, WA

$20 - $25/hr

The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must. Skills Troubleshooting, Customer service, Active directory, Help ...

Wendy's

Auditor - Internal IT

Dublin, OH · On-site

$63K - $107K/yr

Same goes for the way we support our employees. Our culture of openness, flexibility, and ... This position's primary responsibility is for information technology and Cyber Security audits.

Allied Steel Buildings

IT Support Technician I

Mcgregor, TX · On-site

$19.25 - $26.50/hr

Act as the primary point of contact for internal support requests via helpdesk, email, and phone ... Provide basic "how-to" training for employees on internal IT tools and security best practices.

The Wendy's Company

Auditor - Internal IT

Dublin, OH

$63K - $107K/yr

Same goes for the way we support our employees. Our culture of openness, flexibility, and ... This position's primary responsibility is for information technology and Cyber Security audits.

Belcan

IT Support Analyst I

Pittsburgh, PA · On-site

$25/hr

Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems * Acquiring, installing ...

Virginia Green

IT Support Specialist

Henrico, VA

$55K - $65K/hr

This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT ...

Trifecta Services Company

IT Support

Charlotte, NC · On-site

... IT Support Coordinator to join our growing team. As a recognized leader in the demolition and ... the internal liaison between employees, leadership, and our outsourced IT vendors to support ...

B-O-F Corporation

IT Support Specialist

Aurora, IL

$68K - $82K/yr

Serve as the first point of contact for internal IT requests * Troubleshoot hardware, software, access, and connectivity issues * Provide clear, friendly in-person and remote support * Track and ...

Comfortsystemsusa

IT Support Specialist

Houston, TX

Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues. * Track and manage support requests through a ticketing system, providing timely ...

Solace

IT Support Engineer

Redwood City, CA · Hybrid

$80K - $120K/yr

Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki. * Assist with network and office infrastructure support where applicable, including printers ...

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

Create clear documentation and instructions for both end users and internal IT processes, keeping resources current and accessible * Partner with the IT Support Manager on project work including ...

Holland & Knight

IT Support Technician

Miami, FL

$20.50 - $28.25/hr

Contribute to internal specialty support team and major IT initiatives. * Collaborate with internal IT teams on projects and operational activities. * Respond to planned and unplanned power, HVAC, ...

next page

Showing results 1-20

All JobsInternal It Support Jobs

Internal It Support information

See salary details

$14

$25

$37

How much do internal it support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for internal it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Internal IT Support roles?

Internal IT Support professionals are responsible for assisting an organization's employees with technical issues related to computer systems, software, and networks. They troubleshoot problems, install and configure hardware and software, and ensure that technology runs smoothly within the company. Their goal is to minimize downtime and help staff work efficiently by resolving technical issues quickly. Internal IT Support staff often work as part of a team and may provide both remote and on-site assistance. They also play a key role in maintaining IT security and implementing updates.

What are the key skills and qualifications needed to thrive as an Internal IT Support specialist, and why are they important?

To thrive as an Internal IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise software like Active Directory is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure rapid issue resolution, minimize downtime, and support seamless business operations.

What are some typical challenges faced by Internal IT Support professionals, and how can they effectively manage them?

Internal IT Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting diverse technical issues, and managing user expectations under tight deadlines. Effective prioritization, clear communication, and maintaining up-to-date technical knowledge are key strategies for managing these challenges. Collaborating closely with other IT team members and end-users also helps ensure issues are resolved efficiently and that employees are empowered to use technology effectively within the organization.

What is the difference between Internal IT Support vs Help Desk Technician?

AspectInternal IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentIn-house, corporate offices, IT departmentsHelp desk, remote support, call centers
Employer & IndustryBusinesses, government agencies, large organizationsIT service providers, support centers, tech companies

Internal IT Support and Help Desk Technicians both require similar certifications and work in technical support roles. However, Internal IT Support typically works within a company's internal IT department, handling a broader range of technical issues on-site. Help Desk Technicians often provide remote support, focusing on troubleshooting user issues via phone or ticket systems. Both roles are essential in maintaining IT operations, but their work environments and scope differ slightly.

More about Internal It Support jobs
What cities are hiring for Internal It Support jobs? Cities with the most Internal It Support job openings:
What states have the most Internal It Support jobs? States with the most job openings for Internal It Support jobs include:
What job categories do people searching Internal It Support jobs look for? The top searched job categories for Internal It Support jobs are:
Internal It Support jobs near you
Infographic showing various Internal It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Technician

IT Support Technician

Ferrum College

Ferrum, VA • On-site

$36K/yr

Full-time

Re-posted 4 days ago

Job description

Purpose:
The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral infrastructure across both academic (faculty, classrooms, and specialized labs) and administrative (staff) departments. This role balances day-to-day technical troubleshooting with asset lifecycle management and vendor coordination to ensure seamless campus-wide technology operations.
Duties:
1. Provides technical support and one-on-one instruction for faculty and staff on basic computer needs (e.g., mapping folders, email retrieval, VPN access, and remote instruction technology).
2. Maintains software and hardware for employee computers, classrooms, and specialized academic labs (including the gaming lab).
3. Provides technical support for classroom projection/display systems, campus audio equipment, print/copy management systems, and VOIP telephone connectivity.
4. Delivers network support for connecting devices and assists in resolving campus connectivity issues with endpoint devices such as switches and access points.
5. Utilizes the Help Desk ticketing system to track, resolve, and document requests. Assists in creating internal IT procedures, user training materials, and onboarding documentation.
6. Evaluates, recommends, and purchases computer hardware and software for employees, academic labs, and classrooms.
7. Maintains an accurate, current inventory of campus computer hardware, software, and related technological equipment.
8. Coordinates with other IT support staff to ensure timely service, collaborates internally to provide team guidance, and interfaces with outside vendors for technology renovations and projects.
Supervision Given: Work-study and student labor positions as needed or delegated.
Minimum Qualifications: 
1. Customer support experience in a help desk environment
2. Hands-on Windows and Mac hardware, software, and peripheral troubleshooting experience
3. Excellent organization and analytical skills
4. Excellent interpersonal skills
5. Excellent written and verbal communication skills
Preferred Qualifications:
1. Bachelor’s degree in an area of Information Technology
2. A+ or other relevant certifications
3. 2-5 years of experience with supporting computer hardware, software, and AV equipment
4. Prior experience in academic setting
5. IT supervisory experience
Other: 
Additional Responsibilities: The role may include other duties as assigned to support the overall operations and mission of the college. Flexibility and adaptability are essential, as responsibilities may evolve based on institutional needs.
Work Autonomy:
This position is classified as exempt under the Fair Labor Standards Act (FLSA) and requires the ability to perform duties independently, exercise sound judgment, and manage responsibilities with minimal supervision while meeting organizational goals and expectations.
Some evening and weekend work is required. The use of student break periods is necessary for completing projects while some facilities are not in use. Student move-in days and other events may fall on weekends and require staffing. Must be able to lift computer and classroom equipment (approximately 25-30lbs). Some tasks may require the use of a ladder.
There is a moderate amount of physical work required, such as walking between buildings and up and down stairs, working with physical equipment in tight places, installing equipment into server racks, etc.
Salary Range: $36,000

Powered by JazzHR

2dWDP55NjH