As a Customer Service Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done.ย You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.ย
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you!ย The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.ย
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES - Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
- Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
- Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
- Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
- Embrace new challenges every day. Being adaptable and flexible are critical!
- Follow up on items...and follow up...and follow up again!
- Embrace your mistakes! You'll inevitably make a few.
- Help identify what we have missed.
- Help us build a stronger company - every day.