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Cisco Ucce Jobs (NOW HIRING)

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies. * Ensure ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies. * Ensure ...

HHC

Telecom Engineer

Indianapolis, IN

IVR/Contact Center platforms (e.g., Cisco UCCE or similar) * SIP, H.323, MGCP , and call routing protocols * Troubleshooting tools: RTMT, Wireshark, and Cisco CLI * Experience with CUCM upgrades ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ... specific to Cisco Voice and Unified Communications. • Partner with network engineering and ...

TecTammina

UC Engineer

Santa Ana, CA

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive Voice Response (IVR) * 4 + years Telecommunications experience. * 4+ years VoIP experience * 3 + years ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ... specific to Cisco Voice and Unified Communications. • Partner with network engineering and ...

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Cisco Ucce information

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$113.8K

$181K

How much do cisco ucce jobs pay per year?

As of Jul 29, 2026, the average yearly pay for cisco ucce in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Cisco UCCE job?

A Cisco UCCE (Unified Contact Center Enterprise) job typically involves designing, implementing, managing, and troubleshooting enterprise-level contact center solutions using Cisco's UCCE platform. Professionals in this role work on integrating Cisco Unified Communications with other systems to ensure efficient customer service operations. Responsibilities may include scripting, configuring call routing, maintaining system performance, and troubleshooting technical issues. Strong knowledge of Cisco networking, voice technologies, and contact center operations is often required.

What are the key skills and qualifications needed to thrive in the Cisco Ucce position, and why are they important?

To thrive as a Cisco UCCE professional, you need a solid understanding of Cisco Unified Contact Center Enterprise architecture, call routing, scripting, and troubleshooting, often supported by a relevant degree or experience in networking or contact center technologies. Familiarity with tools such as Cisco Unified Communications Manager, ICM scripting, Finesse, and certifications like CCNA or CCNP Collaboration are highly valued. Strong problem-solving abilities, effective communication with both technical and non-technical stakeholders, and adaptability to dynamic environments distinguish top performers in this field. These skills ensure reliable, scalable, and efficient contact center operations that meet business and customer needs.

What are some typical daily responsibilities of a Cisco UCCE professional?

As a Cisco UCCE professional, your daily responsibilities often include managing and troubleshooting contact center applications, creating and updating call routing scripts, and monitoring system performance to ensure uptime and efficiency. You’ll frequently collaborate with network engineers, telephony teams, and business analysts to implement solutions based on client or organizational requirements. Additionally, you may be involved in capacity planning, upgrading software, and assisting in end-user training. This role requires proactive maintenance and fast response to incidents, making each day varied and engaging.

More about Cisco Ucce jobs
What cities are hiring for Cisco Ucce jobs? Cities with the most Cisco Ucce job openings:
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Cisco Ucce jobs near you
Infographic showing various Cisco Ucce job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.
Voice Engineer - Frisco, TX or Cary, NC ( Only Citizens )

Voice Engineer - Frisco, TX or Cary, NC ( Only Citizens )

Info-Ways

Frisco, TX

Contractor

Posted 20 days ago

Job description

Company Description

IT

Job Description

Role: Voice Engineer
Location: Frisco, TX or Cary, NC
Duration: 1 Year CTH
BGV will be done for the selected candidates.
Job Description:
Expert knowledge of Cisco Unified Communications Manager (Call Manager) ver. 6x/7x/8x/9x/10x
Expert knowledge in SBC SIP trunking specifically ACME Packet
Expert knowledge in Webex and Jabber technologies
Expert enterprise multi-cluster design, integrating CUCM (Call Manager), Unity and Unity Connections, Expert enterprise Contact Center Design and implementation, integration/engineering of UCCX
Expert knowledge of Cisco Unity and Unity Connections
IPCC and related applications
Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST
Cisco QoS for VoIP
Expert knowledge of LAN/WAN communications
Experience on Cisco UCCE and scripting will be huge plus
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current location:
Willing to relocate :
Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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