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Q1 Technologies, Inc.

UCCE Engineer

Aurora, IL · On-site

UCCE Engineer - Tier 2 RTP, NC (CONTRACT ROLE) A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center ...

Ztek Consulting

UCCE Tier-2 Engineer

Durham, NC · On-site

$64K - $100K/yr

UCCE Tier-2 Engineer Position Type: Fulltime Location: RTP, NC 5 - 8 years of experience Desired Skills : Cisco UCCE Salary Range : $64,000-$100,000 a year Must Have Technical/Functional Skills: A ...

Glow Networks

UCCE Engineer

Dallas, TX · On-site

AXL, REST, SOAP § Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution § Able to identify problems, acquire ownership and ...

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How much do ucce jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for ucce in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is the difference between Ucce vs Electrician?

AspectUcceElectrician
Required CredentialsTypically a certificate or diploma in electrical installation or related fieldLicensed or certified electrician license, apprenticeship completion
Work EnvironmentConstruction sites, industrial facilities, residential projectsResidential, commercial, industrial electrical systems
Industry UsageConstruction, maintenance, electrical installationElectrical repair, wiring, system troubleshooting
Common Search/ComparisonUcce vs Electrician

While both Ucce and Electrician roles involve electrical work, Ucce typically refers to a certification or entry-level position focused on electrical installation and maintenance, often in construction or industrial settings. Electricians usually require licensing and have a broader scope of electrical repair and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by UCCE engineers when deploying and managing Cisco Contact Center solutions?

UCCE engineers often encounter challenges such as integrating the Cisco Unified Contact Center Enterprise platform with existing telephony and CRM systems, ensuring high availability, and maintaining system scalability to handle fluctuating call volumes. Troubleshooting complex call routing issues and keeping up with software updates or security patches can also be demanding. Effective collaboration with network administrators, developers, and business analysts is crucial for successfully meeting user and business requirements while minimizing downtime.

What are UCCE professionals?

UCCE typically refers to professionals working with Cisco Unified Contact Center Enterprise (UCCE), a sophisticated contact center solution for large organizations. These professionals are responsible for designing, deploying, managing, and troubleshooting UCCE systems to ensure effective customer communication and support. Their roles may include working with telephony, call routing, scripting, reporting, and integration with other enterprise systems. UCCE experts often possess strong knowledge in networking, VoIP, and Cisco technologies.

What are the key skills and qualifications needed to thrive as a UCCE (Unified Contact Center Enterprise) Engineer, and why are they important?

To thrive as a UCCE Engineer, you need expertise in Cisco Unified Contact Center Enterprise solutions, networking fundamentals, and often a bachelor’s degree in a related field. Familiarity with Cisco tools such as CUCM, ICM, CVP, and certifications like CCNP Collaboration or CCIE Collaboration are highly valuable. Strong problem-solving, communication skills, and the ability to work under pressure set top professionals apart in this role. These skills and qualifications are crucial for ensuring seamless customer experiences, reliable system performance, and effective resolution of technical challenges in complex contact center environments.
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Ucce jobs near you
Infographic showing various Ucce job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 67% Physical, 18% Hybrid, and 15% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.
UCCE Engineer

UCCE Engineer

Q1 Technologies, Inc.

Aurora, IL • On-site

Other

Posted 8 days ago

Job description

UCCE Engineer - Tier 2
RTP, NC (CONTRACT ROLE)
A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.
Key Responsibilities:
Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
Assist in deployment, upgrades, and patching of UCCE environments.
Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
Document technical procedures, configurations, and troubleshooting steps.
Participate in on-call rotation for after-hours support.
Required Skills and Experience:
Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
Experience with multi-site and multi-cluster UCCE deployments.
Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
Ability to work in a fast-paced environment and handle escalated technical issues.
Good communication skills for collaboration with cross-functional teams and customers.
Preferred Qualifications:
Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).
Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC).
Skills: IT IS_CNS_Contact Center_Cisco
Experience Required: 8-10
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