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GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration. • Collaborate with customers and ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

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How much do ucce jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for ucce in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is the difference between Ucce vs Electrician?

AspectUcceElectrician
Required CredentialsTypically a certificate or diploma in electrical installation or related fieldLicensed or certified electrician license, apprenticeship completion
Work EnvironmentConstruction sites, industrial facilities, residential projectsResidential, commercial, industrial electrical systems
Industry UsageConstruction, maintenance, electrical installationElectrical repair, wiring, system troubleshooting
Common Search/ComparisonUcce vs Electrician

While both Ucce and Electrician roles involve electrical work, Ucce typically refers to a certification or entry-level position focused on electrical installation and maintenance, often in construction or industrial settings. Electricians usually require licensing and have a broader scope of electrical repair and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by UCCE engineers when deploying and managing Cisco Contact Center solutions?

UCCE engineers often encounter challenges such as integrating the Cisco Unified Contact Center Enterprise platform with existing telephony and CRM systems, ensuring high availability, and maintaining system scalability to handle fluctuating call volumes. Troubleshooting complex call routing issues and keeping up with software updates or security patches can also be demanding. Effective collaboration with network administrators, developers, and business analysts is crucial for successfully meeting user and business requirements while minimizing downtime.

What is a UCCE?

UCCE typically refers to professionals working with Cisco Unified Contact Center Enterprise (UCCE), a sophisticated contact center solution for large organizations. These professionals are responsible for designing, deploying, managing, and troubleshooting UCCE systems to ensure effective customer communication and support. Their roles may include working with telephony, call routing, scripting, reporting, and integration with other enterprise systems. UCCE experts often possess strong knowledge in networking, VoIP, and Cisco technologies.

What are the key skills and qualifications needed to thrive as a UCCE engineer?

To thrive as a UCCE Engineer, you need expertise in Cisco Unified Contact Center Enterprise solutions, networking fundamentals, and often a bachelor’s degree in a related field. Familiarity with Cisco tools such as CUCM, ICM, CVP, and certifications like CCNP Collaboration or CCIE Collaboration are highly valuable. Strong problem-solving, communication skills, and the ability to work under pressure set top professionals apart in this role. These skills and qualifications are crucial for ensuring seamless customer experiences, reliable system performance, and effective resolution of technical challenges in complex contact center environments.
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What cities are hiring for Ucce jobs? Cities with the most Ucce job openings:
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Ucce jobs near you
Infographic showing various Ucce job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Systems Engineer (Cisco-Voice) with Security Clearance

Convirgence

Dulles, VA • On-site

Other

Re-posted 5 days ago

Job description

Systems Engineer (Cisco-Voice) Dulles, VA CB-SECV-DUL-002 We are seeking an experienced Cisco Voice Engineer to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. Key Responsibilities: - Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). - Implement next-generation voice system technologies and support first article engineering. - Participate in security accreditation activities for all voice systems. - Manage PKI/certificate requirements across Cisco UC components. - Perform system upgrades, patching, and lifecycle maintenance for hardware and software. - Provide engineering support for new site standups, including dial plan design and endpoint provisioning. - Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. - Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration. - Collaborate with customers and internal teams to gather and refine system requirements. - Ensure compliance with enterprise standards, policies, and security procedures. - Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications. - Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure. - Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTS/ISDN/leased lines, conference bridges, and call management servers. Required Education, Experience, & Skills: - Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field - Minimum of eleven (11) years of relevant Voice/UC engineering experience - Strong technical expertise in: SIP signaling and call flows; Secure Real-Time Transport Protocol (SRTP); SIP, MGCP, H.323; TCP/IP networking; MPLS transport environments; DNS and DHCP; RTP media handling - Experience supporting secure, enterprise-scale voice environments - Ability to troubleshoot complex call routing, signaling, and interoperability issues - Strong communication skills for documentation, requirements analysis, and customer interaction Preferred Education, Experience, & Skills: - Advanced expertise in SIP signaling, call flows, and multi-vendor integration - Experience with H.323 in mixed-protocol environments - Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications - CCNP Collaboration - CCIE Collaboration (highly desirable) - Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments - Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices) - Familiarity with government security accreditation processes and PKI/certificate management - Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

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