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Senior Nice Cxone Jobs (NOW HIRING)

TTEC Digital

Senior Consultant, NICE CXone

Austin, TX · On-site +1

$140K - $160K/yr

The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in ...

TTEC Digital

Senior Consultant, NICE CXone

Austin, TX

$140K - $160K/yr

The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in ...

TTEC Digital

Senior Consultant, NICE CXone

Austin, TX · Remote

$140K - $160K/yr

The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

Participate in client requirements discovery meetings with Senior Business and/or IT Execs down ... NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · Remote

$170K - $200K/yr

Participate in client requirements discovery meetings with Senior Business and/or IT Execs down ... NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

Participate in client requirements discovery meetings with Senior Business and/or IT Execs down ... NICE CXone highly preferred. * Experience with enterprise level CCaaS architecture for complex ...

NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... Provide leadership in management and behavior including senior level communication skills and ...

NICE

Manager Engineering

Sandy, UT · On-site

Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... Provide leadership in management and behavior including senior level communication skills and ...

NICE

OR

Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be ... Senior Director of Sales Role Type: Individual Contributor

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Senior Nice Cxone information

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$25K

$80.3K

$163.5K

How much do senior nice cxone jobs pay per year?

As of Jul 26, 2026, the average yearly pay for senior nice cxone in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the 3 month rule for jobs?

The 3 month rule in a Senior Nice Cxone role typically refers to the probation period, during which performance is evaluated before confirming permanent employment. Many companies use this period to assess skills, adaptability, and fit for the role, often lasting three months. During this time, employees may receive feedback and have the opportunity to demonstrate their capabilities in the job environment.

What are the key skills and qualifications needed to thrive as a Senior NICE CXone specialist, and why are they important?

To thrive as a Senior NICE CXone specialist, you need deep expertise in contact center operations, cloud-based telecommunications, and proficiency with the NICE CXone platform, typically supported by relevant certifications and experience in customer experience technologies. Familiarity with tools such as workforce management, IVR scripting, API integrations, and analytics dashboards is essential. Strong problem-solving, project management, and communication skills set top performers apart in this role. These capabilities are crucial to optimizing contact center performance, driving successful technology implementations, and ensuring seamless customer interactions.

What are some common challenges Senior NICE CXone professionals face when implementing complex contact center solutions, and how can they be overcome?

Senior NICE CXone professionals often encounter challenges such as integrating the platform with legacy systems, managing large-scale data migrations, and customizing workflows to meet unique business needs. Overcoming these challenges typically involves close collaboration with cross-functional teams, thorough planning, and leveraging best practices for phased rollouts. The ability to communicate effectively with both technical and non-technical stakeholders is crucial for identifying requirements and ensuring successful adoption of new solutions.

What tech jobs pay $400,000 a year?

Senior roles in technology, such as senior software engineers, solutions architects, and product managers, can reach or exceed $400,000 annually with bonuses and stock options. These positions typically require extensive experience, advanced skills in programming, cloud computing, or system architecture, and often involve leadership responsibilities in high-demand industries like finance, tech, or consulting.

What jobs in the US pay 300,000 a year?

Senior Nice Cxone roles, which involve managing customer experience platforms and require technical skills in networking and software, can reach or exceed a $300,000 annual salary with experience and leadership responsibilities. High-paying jobs in the US at this level are often found in executive, specialized technical, or management positions across industries like technology, finance, and healthcare.

What hot tech job pays $775 000?

Senior Nice Cxone is a specialized role in customer experience management that can command high salaries, especially with extensive experience and expertise in telecom or contact center solutions. While salaries vary by company and location, top-tier professionals in this field can earn close to or above $775,000 annually, often including bonuses and stock options. Advanced skills in software integration, project management, and certifications like CCXP can contribute to higher compensation.

What is a Senior NICE CXone specialist?

A Senior NICE CXone specialist is an experienced professional responsible for implementing, managing, and optimizing the NICE CXone cloud contact center platform within an organization. Their duties typically include configuring call flows, integrating CXone with other business systems, supporting end-users, and ensuring high system performance and security. They also analyze contact center metrics and collaborate with stakeholders to improve customer experience and operational efficiency. Senior specialists often mentor junior staff and lead CXone-related projects or upgrades.

What is the difference between Senior Nice Cxone vs Nice Cxone Engineer?

AspectSenior Nice CxoneNice Cxone Engineer
CertificationsTypically requires advanced certifications in NICE Cxone or related platformsEntry to mid-level certifications in NICE Cxone
Work EnvironmentLeads projects, mentors team members, and handles complex configurationsSupports system setup, troubleshooting, and basic configurations
Industry UsageUsed in large contact centers and enterprise environmentsCommon in smaller to medium contact centers

Senior Nice Cxone professionals have advanced skills, leadership responsibilities, and handle complex system configurations, while Nice Cxone Engineers focus on support, implementation, and basic configurations. The senior role involves more strategic planning and mentorship, whereas the engineer role is more technical and operational.

More about Senior Nice Cxone jobs
What cities are hiring for Senior Nice Cxone jobs? Cities with the most Senior Nice Cxone job openings:
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What job categories do people searching Senior Nice Cxone jobs look for? The top searched job categories for Senior Nice Cxone jobs are:
Senior Nice Cxone jobs near you
Infographic showing various Senior Nice Cxone job openings in the United States as of July 2026, with employment types broken down into 7% Internship, 7% As Needed, 55% Full Time, 3% Contract, 22% Nights, and 6% Summer. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior NICE CXone Support Engineer (Tier III) | Contact Center Cloud Migration

Senior NICE CXone Support Engineer (Tier III) | Contact Center Cloud Migration

Pyramid Consulting, Inc

Remote

$107K - $146K/yr

Full-time

Posted 15 days ago

Job description

Job Summary:
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role involves serving as the final escalation point for complex Tier III contact center incidents, supporting and optimizing NICE CXone cloud environments, and leading root cause analysis investigations for critical incidents.
Responsibilities:
• Serve as the final escalation point for complex Tier III contact center incidents and production issues
• Support and optimize NICE CXone cloud environments across a large enterprise healthcare ecosystem
• Lead root cause analysis (RCA) investigations for critical P0/P1 incidents
• Support enterprise contact center migration initiatives from legacy platforms to NICE CXone cloud
• Troubleshoot and maintain ACD, IVR, Studio flows, routing configurations, and omnichannel services
• Partner with business and technical teams to improve platform stability, performance, and scalability
• Support integrations involving APIs, telephony systems, middleware, and cloud services
• Monitor platform health and proactively identify opportunities for improvement
• Participate in ITIL-based Incident, Problem, Change, and Knowledge Management processes
• Support contact center reporting, analytics, and operational performance initiatives
Qualifications:
Required:
• 7 years of experience supporting enterprise contact center technologies
• Hands-on experience supporting NICE CXone cloud environments
• Experience supporting Contact Center as a Service (CCaaS) platforms
• Strong troubleshooting and production support experience in complex enterprise environments
• Experience serving as a Tier III or senior escalation engineer
• Strong knowledge of: NICE CXone, ACD, IVR, Omnichannel Contact Centers, SIP, VoIP, PSTN
• Experience working within ITIL-based support organizations
• Strong SQL skills for reporting, troubleshooting, and data analysis
• Experience with ServiceNow or similar ITSM platforms.
• NICE CXone cloud migration experience
• Experience migrating contact centers from on-premise platforms to NICE cloud solutions
• Healthcare contact center experience
• NICE Studio development and routing configuration experience
• Experience with: Databricks, Contact center analytics, API integrations, Middleware troubleshooting, Workforce Management (WFM)
• Experience supporting large-scale digital transformation initiatives
Preferred:
• NICE Certified Implementation Engineer (NCIE)
• NICE CXone Certifications
• ITIL Foundation Certification
• AWS Certification
• Microsoft Azure Certification
• Cisco Voice or Collaboration Certifications
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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