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Full Time Nice Cxone Jobs (NOW HIRING)

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...

New

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...

New

... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ... Required Skill and Experience Experience in NICE CXone administration, configuration ...

... NICE CXOne platform implementation, ensure formal business approval and sign-off. * Work with ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25 ... Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ...

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Full Time Nice Cxone information

What is a full time NICE CXone?

A Full Time NICE CXone position typically refers to a role focused on managing or supporting the NICE CXone platform, which is a cloud-based customer experience and contact center software. Employees in these positions may handle tasks such as system administration, technical support, implementation, or optimization of CXone solutions for businesses. The role usually requires a strong understanding of contact center operations, customer service best practices, and technical troubleshooting. Working full time means employees are expected to work a standard 40-hour workweek, often with benefits. These positions play a crucial part in ensuring seamless communication between businesses and their customers.

What are the key skills and qualifications needed to thrive as a NICE CXone specialist?

To thrive as a NICE CXone Specialist, you need a solid understanding of contact center operations, customer experience management, and typically a background in IT or business administration. Familiarity with NICE CXone cloud platforms, workforce management tools, and relevant certifications like NICE CXone Certified Implementation Engineer are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help professionals excel in supporting both technical and non-technical users. These skills ensure efficient deployment, support, and optimization of customer engagement solutions, driving superior service and business results.

What are common challenges faced by full time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?

Full Time NICE CXone specialists often encounter challenges such as integrating the platform with existing systems, managing data migration, and training staff on new features. These challenges are typically addressed through close collaboration with IT teams, leveraging vendor support resources, and conducting comprehensive user training sessions. Staying updated with platform updates and best practices also helps specialists ensure smooth implementation and optimize the customer experience.

What is the difference between Full Time Nice Cxone vs Customer Support Specialist?

AspectFull Time Nice CxoneCustomer Support Specialist
Required CredentialsCustomer service experience, basic technical skillsCustomer service experience, technical knowledge optional
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or online support
Employer & IndustryTelecommunications, tech companiesRetail, tech, service industries

Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.

More about Full Time Nice Cxone jobs

What cities are hiring for Full Time Nice Cxone jobs?

Cities with the most Full Time Nice Cxone job openings:

What are the most commonly searched types of Nice Cxone jobs?

The most popular types of Nice Cxone jobs are:

What job categories do people searching Full Time Nice Cxone jobs look for?

The top searched job categories for Full Time Nice Cxone jobs are:

Infographic showing various Full Time Nice Cxone job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

NICE CXone Developer Lead

Cincinnati, OH


United Airlines
Aviation • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines

Great coworkers

People enjoy working here

Good employer


Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description -

We are seeking an experienced NICE CXone Development Lead who can provide handson technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AIenabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.

Key Responsibilities

  • Own technical architecture, detailed design, and development on the NICE CXone platform
  • Act as handson SME and technical lead, contributing directly to configuration, scripting, and solution build
  • Design and deliver endtoend CXone solutions including:IVR / Studio call flows, Omnichannel workflows. CRMembedded agent experiences
  • Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
  • Work closely with business, architects, and delivery teams to understand requirements and design targetstate solutions
  • Lead integration design and implementation, including CRM screen pops and RESTbased integrations
  • Conduct code/configuration reviews to ensure quality, maintainability, and security
  • Coach and mentor developers; provide technical guidance across the team
  • Contribute to architecture plans, estimates, and delivery timelines
  • Support change and release initiatives related to CXone platform enhancements

MustHave Skills & Experience

  • 6+ years of experience in CCaaS platforms, with strong focus on NICE CXone
  • 5+ years of handson experience with: NICE IVR / Studio scripting, WFM / WEM
  • Reports and dashboards
  • JavaScript / scripting within CXone
  • Experience with CRMembedded CXone agent, screen pop, and customer journey integration
  • 2+ years of handson experience with REST/APIbased CRM integrations
  • Strong understanding of AI/ML capabilities within NICE CXone and AIled CX use cases
  • NICE Advanced Certifications (preferred)
  • Strong knowledge of Agile delivery, Jira, and Scrum
  • Excellent communication, documentation, and presentation skills

The base compensation range for this role in the posted location is:90000 to 120000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


United Airlines logo

About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media


What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

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