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Full Time Nice Cxone Jobs (NOW HIRING)

Infosys

NiCE CXone Developer

Richardson, TX · On-site

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...

Infosys

NiCE CXONE Architect

Richardson, TX · On-site

$57.25 - $75.25/hr

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance * Long-term/Short-term ...

Capgemini

NiCE Solution Architect

Chicago, IL · On-site

$65 - $85.50/hr

NICE CXone Strong expertise in: IVR & customer journey design WFM solutions REST/API integrations ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...

Walmart

(USA) Senior, Software Engineer

Elkins, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Cassville, MO · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Farmington, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Johnson, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Bella Vista, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Cave Springs, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Greenland, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Fayetteville, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Noel, MO · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Pea Ridge, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Gravette, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Bentonville, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

(USA) Senior, Software Engineer

Rogers, AR · On-site

$90K - $180K/yr

Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

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Full Time Nice Cxone information

What is the difference between Full Time Nice Cxone vs Customer Support Specialist?

AspectFull Time Nice CxoneCustomer Support Specialist
Required CredentialsCustomer service experience, basic technical skillsCustomer service experience, technical knowledge optional
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or online support
Employer & IndustryTelecommunications, tech companiesRetail, tech, service industries

Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.

What is a full time NICE CXone?

A Full Time NICE CXone position typically refers to a role focused on managing or supporting the NICE CXone platform, which is a cloud-based customer experience and contact center software. Employees in these positions may handle tasks such as system administration, technical support, implementation, or optimization of CXone solutions for businesses. The role usually requires a strong understanding of contact center operations, customer service best practices, and technical troubleshooting. Working full time means employees are expected to work a standard 40-hour workweek, often with benefits. These positions play a crucial part in ensuring seamless communication between businesses and their customers.

What are common challenges faced by full time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?

Full Time NICE CXone specialists often encounter challenges such as integrating the platform with existing systems, managing data migration, and training staff on new features. These challenges are typically addressed through close collaboration with IT teams, leveraging vendor support resources, and conducting comprehensive user training sessions. Staying updated with platform updates and best practices also helps specialists ensure smooth implementation and optimize the customer experience.

What are the key skills and qualifications needed to thrive as a NICE CXone specialist?

To thrive as a NICE CXone Specialist, you need a solid understanding of contact center operations, customer experience management, and typically a background in IT or business administration. Familiarity with NICE CXone cloud platforms, workforce management tools, and relevant certifications like NICE CXone Certified Implementation Engineer are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help professionals excel in supporting both technical and non-technical users. These skills ensure efficient deployment, support, and optimization of customer engagement solutions, driving superior service and business results.
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Full Time Nice Cxone jobs near you
Infographic showing various Full Time Nice Cxone job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 3% Internship, 69% As Needed, 2% Full Time, 17% Nights, and 1% Summer. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Senior Data Reporting Analyst (NICE CXone)

Fox Point Recruitment LLc

Greensboro, NC

$109K - $160K/yr

Full-time

Posted 11 days ago

Job description

Senior Data Reporting Analyst (NICE CXone)

Location: Greensboro, NC (100% Onsite)

Industry: Healthcare

Employment Type: Full-time / Standard

Job Level: Individual Contributor

Compensation: $109,400 – $160,700 / year + Annual Incentive

Relocation / Visa Sponsorship: Not Available

Role Summary

The Senior Data Reporting Analyst plays a vital role in supporting, maintaining, and elevating data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong core focus on NICE CXone.

In addition to driving contact center performance analytics and reporting frameworks, this role leads the configuration, installation, and support of network, telephony, VoIP systems, and Automatic Call Distribution (ACD) workflows. Serving as a senior technical escalation point, you will bridge the gap between IT, network/telephony operations, and business stakeholders—ensuring contact center data is accurate, reliable, and actionable for leadership and regulatory needs.

Key ResponsibilitiesContact Center Data, Reporting & Analytics
  • Maintain, enhance, and scale enterprise reporting and analytics across contact center platforms, emphasizing NICE CXone.
  • Partner with operations, engineering, and business teams to translate complex requirements into scalable reporting solutions and dashboards.
  • Ensure high data quality and accuracy across all ACD reporting, telephony metrics, and performance pipelines.
  • Conduct root cause analysis and resolve complex data and reporting issues.
Telephony & Network Infrastructure Leadership
  • Lead the configuration, setup, and support of network/telephony hardware, software, VoIP, and ACD call flows.
  • Monitor and evaluate LAN/WAN capacity reports, telephony metrics, and infrastructure health against standard operating procedures.
  • Manage vendor relationships and direct external technical resources to support network and telephony systems.
  • Lead complex troubleshooting efforts, identifying and resolving hardware, software, voice, and data issues.
Cross-Functional Leadership & Support
  • Serve as a Tier 1–3 technical escalation point and mentor for junior team members and support staff.
  • Facilitate business-specific projects by creating work plans, coordinating resources, and managing technical risks.
  • Contribute to and expand the enterprise technical knowledge repository and documentation standards.
  • Ensure high operational availability, capacity, and performance aligned with key performance indicators (KPIs).
Qualifications & RequirementsMinimum Qualifications
  • Experience:
    • Minimum 8 years of IT experience in a support or operations environment (11 years required if without a Bachelor's degree).
    • Minimum 4 years of hands-on experience in network/telephony system and user support.
    • Minimum 2 years in a leadership or lead role working directly with IT or operational teams.
  • Core Technology Expertise: Hands-on experience with NICE CXone contact center solutions and ACD systems.
  • Education: Bachelor’s degree in Computer Science, Engineering, Business, Healthcare, or a related field (or equivalent work experience substituted year-for-year).
Core Competencies & Technical Skills
  • Must-Have: Deep experience with NICE CXone configuration, reporting, and analytics.
  • Strong domain experience in networking and telephony systems (VoIP, ACD call flows, LAN/WAN metrics).
  • Proven capability in Tier 3 incident resolution, root cause analysis, and complex vendor oversight.
  • Outstanding cross-functional communication and stakeholder management skills within a healthcare setting.