Own technical architecture, detailed design, and development on the NICE CXone platform * Act as ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...
Own technical architecture, detailed design, and development on the NICE CXone platform * Act as ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...
Remote (USA) Employment Type: Full-Time Experience Required: 6-8 Years Visa Type: USC / GC Only Must-Have Skills: * Cognigy.AI Platform Development * NICE CXone / NICE Mpower Agentic AI Solutions
Quick apply
Remote (USA) Employment Type: Full-Time Experience Required: 6-8 Years Visa Type: USC / GC Only Must-Have Skills: * Cognigy.AI Platform Development * NICE CXone / NICE Mpower Agentic AI Solutions
Senior Data Reporting Analyst (NICE CXone)
Greensboro, NC · On-site
$109K - $160K/yr
Greensboro, NC (100% Onsite) Industry: Healthcare Employment Type: Full-time / Standard Job Level ... on NICE CXone . In addition to driving contact center performance analytics and reporting ...
Quick apply
Senior Data Reporting Analyst (NICE CXone)
Greensboro, NC · On-site
$109K - $160K/yr
Greensboro, NC (100% Onsite) Industry: Healthcare Employment Type: Full-time / Standard Job Level ... on NICE CXone . In addition to driving contact center performance analytics and reporting ...
Solutions Consultant - NiCE CxOne
$110K - $120K/yr
Please note, there will be both contract (1099) and full time employment opportunities for this role. Key Responsibilities * Act as the senior-most technical escalation point for the NiCE and CxOne ...
Posted today
Solutions Consultant - NiCE CxOne
$110K - $120K/yr
Please note, there will be both contract (1099) and full time employment opportunities for this role. Key Responsibilities * Act as the senior-most technical escalation point for the NiCE and CxOne ...
Posted today
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role ...
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role ...
NiCE CXone Developer
Charlotte, NC · On-site
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
New
NiCE CXone Developer
Charlotte, NC · On-site
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
New
NiCE CXone Developer
Charlotte, NC · On-site
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
New
NiCE CXone Developer
Charlotte, NC · On-site
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
New
Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture ... on NICE CXone , modern cloud contact center (CCaaS) architecture, telephony, routing, and ...
Quick apply
Greensboro, NC (Onsite) Job Type: Full-Time / Regular Department: Engineering / Architecture ... on NICE CXone , modern cloud contact center (CCaaS) architecture, telephony, routing, and ...
... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ... Required Skill and Experience Experience in NICE CXone administration, configuration ...
... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ... Required Skill and Experience Experience in NICE CXone administration, configuration ...
NICE CXOne Support Engineer
Jacksonville, FL · On-site
$62K/yr
Preferred Skill and Experience Exposure to NICE CXone cloud contact center platforms with expertise ... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ...
Posted today
NICE CXOne Support Engineer
Jacksonville, FL · On-site
$62K/yr
Preferred Skill and Experience Exposure to NICE CXone cloud contact center platforms with expertise ... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ...
Posted today
Senior Data Reporting Analyst
Greensboro, NC · On-site
$109K/yr
Senior Data Reporting Analyst - NICE CXone Location: Greensboro, NC (Onsite) Salary: Starting from ... Job Type: Full-Time * Employment Status: Regular * Work Arrangement: Onsite - Greensboro, NC
Quick apply
Senior Data Reporting Analyst
Greensboro, NC · On-site
$109K/yr
Senior Data Reporting Analyst - NICE CXone Location: Greensboro, NC (Onsite) Salary: Starting from ... Job Type: Full-Time * Employment Status: Regular * Work Arrangement: Onsite - Greensboro, NC
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Have a thorough understanding of NICE CX1 and related technologies. * Subject matter expert on IVR ... Pay Range: $91,021-$114,806 Eligible full-time employees receive a competitive Total Rewards ...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Have a thorough understanding of NICE CX1 and related technologies. * Subject matter expert on IVR ... Pay Range: $91,021-$114,806 Eligible full-time employees receive a competitive Total Rewards ...
Customer Service Associate (Issues Resolution Group Level I)
Cranberry Township, PA · On-site
$14 - $19.50/hr
... as Ring Central, NICE CXOne, Cisco, etc.) * Excellent written, presentation, and verbal ... UNAVAILABLEEmployment Type: FULL_TIME
Customer Service Associate (Issues Resolution Group Level I)
Cranberry Township, PA · On-site
$14 - $19.50/hr
... as Ring Central, NICE CXOne, Cisco, etc.) * Excellent written, presentation, and verbal ... UNAVAILABLEEmployment Type: FULL_TIME
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Have a thorough understanding of NICE CX1 and related technologies. * Subject matter expert on IVR ... Pay Range: $91,021-$114,806 Eligible full-time employees receive a competitive Total Rewards ...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Have a thorough understanding of NICE CX1 and related technologies. * Subject matter expert on IVR ... Pay Range: $91,021-$114,806 Eligible full-time employees receive a competitive Total Rewards ...
CXOne Business Analyst
$80K - $95K/yr
... NICE CXOne platform implementation, ensure formal business approval and sign-off. * Work with ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...
CXOne Business Analyst
$80K - $95K/yr
... NICE CXOne platform implementation, ensure formal business approval and sign-off. * Work with ... Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time ...
Manager, Contact Center Training
Medley, FL · On-site +1
... Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to ... Job Status: Full time Employee Type: Staff
Manager, Contact Center Training
Medley, FL · On-site +1
... Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to ... Job Status: Full time Employee Type: Staff
... Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to ... Job Status: Full time Employee Type: Staff
... Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to ... Job Status: Full time Employee Type: Staff
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
Manager, Workforce Planning
Noel, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
Manager, Workforce Planning
Noel, MO · On-site
$80K - $155K/yr
Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25 ... Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ...
Quick apply
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25 ... Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ...
Full Time Nice Cxone information
What is a full time NICE CXone?
What are the key skills and qualifications needed to thrive as a NICE CXone specialist?
What are common challenges faced by full time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?
What is the difference between Full Time Nice Cxone vs Customer Support Specialist?
| Aspect | Full Time Nice Cxone | Customer Support Specialist |
|---|---|---|
| Required Credentials | Customer service experience, basic technical skills | Customer service experience, technical knowledge optional |
| Work Environment | Call centers, remote or on-site | Call centers, retail, or online support |
| Employer & Industry | Telecommunications, tech companies | Retail, tech, service industries |
Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.
What cities are hiring for Full Time Nice Cxone jobs?
Cities with the most Full Time Nice Cxone job openings:
What are the most commonly searched types of Nice Cxone jobs?
The most popular types of Nice Cxone jobs are:
What job categories do people searching Full Time Nice Cxone jobs look for?
The top searched job categories for Full Time Nice Cxone jobs are:

NICE CXone Developer Lead
Cincinnati, OH
7.9
Based on 342 frontline employees who took The Breakroom Quiz
7th of 26 rated airlines
Great coworkers
People enjoy working here
Good employer
Recommended by students
Respectful managers
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
Job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
We are seeking an experienced NICE CXone Development Lead who can provide handson technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AIenabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.
Key Responsibilities
- Own technical architecture, detailed design, and development on the NICE CXone platform
- Act as handson SME and technical lead, contributing directly to configuration, scripting, and solution build
- Design and deliver endtoend CXone solutions including:IVR / Studio call flows, Omnichannel workflows. CRMembedded agent experiences
- Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
- Work closely with business, architects, and delivery teams to understand requirements and design targetstate solutions
- Lead integration design and implementation, including CRM screen pops and RESTbased integrations
- Conduct code/configuration reviews to ensure quality, maintainability, and security
- Coach and mentor developers; provide technical guidance across the team
- Contribute to architecture plans, estimates, and delivery timelines
- Support change and release initiatives related to CXone platform enhancements
MustHave Skills & Experience
- 6+ years of experience in CCaaS platforms, with strong focus on NICE CXone
- 5+ years of handson experience with: NICE IVR / Studio scripting, WFM / WEM
- Reports and dashboards
- JavaScript / scripting within CXone
- Experience with CRMembedded CXone agent, screen pop, and customer journey integration
- 2+ years of handson experience with REST/APIbased CRM integrations
- Strong understanding of AI/ML capabilities within NICE CXone and AIled CX use cases
- NICE Advanced Certifications (preferred)
- Strong knowledge of Agile delivery, Jira, and Scrum
- Excellent communication, documentation, and presentation skills
The base compensation range for this role in the posted location is:90000 to 120000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About United Airlines
Sourced by ZipRecruiter
United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926
Website
What United Airlines employees say
Pay
Benefits
Hours and flexibility
Workplace
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