Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role ...
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role ...
NiCE CXone Lead
Richardson, TX · On-site
$53.50 - $70.25/hr
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
NiCE CXone Lead
Richardson, TX · On-site
$53.50 - $70.25/hr
EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and ...
(USA) Senior, Software Engineer
Cassville, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Cassville, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Farmington, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Farmington, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Cave Springs, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Cave Springs, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Lowell, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Lowell, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Elkins, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Elkins, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Gravette, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Gravette, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Noel, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Noel, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Fayetteville, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Fayetteville, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Greenland, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Greenland, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Pea Ridge, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Pea Ridge, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Rogers, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Rogers, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Anderson, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Anderson, MO · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Bella Vista, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Bella Vista, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Johnson, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Johnson, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Bentonville, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Bentonville, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Springdale, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Springdale, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Centerton, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Centerton, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Goshen, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
(USA) Senior, Software Engineer
Goshen, AR · Remote
$90K - $180K/yr
Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...
Full Time Nice Cxone information
What is the difference between Full Time Nice Cxone vs Customer Support Specialist?
| Aspect | Full Time Nice Cxone | Customer Support Specialist |
|---|---|---|
| Required Credentials | Customer service experience, basic technical skills | Customer service experience, technical knowledge optional |
| Work Environment | Call centers, remote or on-site | Call centers, retail, or online support |
| Employer & Industry | Telecommunications, tech companies | Retail, tech, service industries |
Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.
What is a Full Time NICE CXone position?
A Full Time NICE CXone position typically refers to a role focused on managing or supporting the NICE CXone platform, which is a cloud-based customer experience and contact center software. Employees in these positions may handle tasks such as system administration, technical support, implementation, or optimization of CXone solutions for businesses. The role usually requires a strong understanding of contact center operations, customer service best practices, and technical troubleshooting. Working full time means employees are expected to work a standard 40-hour workweek, often with benefits. These positions play a crucial part in ensuring seamless communication between businesses and their customers.
What are some common challenges faced by Full Time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?
Full Time NICE CXone specialists often encounter challenges such as integrating the platform with existing systems, managing data migration, and training staff on new features. These challenges are typically addressed through close collaboration with IT teams, leveraging vendor support resources, and conducting comprehensive user training sessions. Staying updated with platform updates and best practices also helps specialists ensure smooth implementation and optimize the customer experience.
What are the key skills and qualifications needed to thrive as a NICE CXone (Contact Center) Specialist, and why are they important?
To thrive as a NICE CXone Specialist, you need a solid understanding of contact center operations, customer experience management, and typically a background in IT or business administration. Familiarity with NICE CXone cloud platforms, workforce management tools, and relevant certifications like NICE CXone Certified Implementation Engineer are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help professionals excel in supporting both technical and non-technical users. These skills ensure efficient deployment, support, and optimization of customer engagement solutions, driving superior service and business results.
More about Full Time Nice Cxone jobs
What cities are hiring for Full Time Nice Cxone jobs? Cities with the most Full Time Nice Cxone job openings:
What are the most commonly searched types of Nice Cxone jobs? The most popular types of Nice Cxone jobs are:
What job categories do people searching Full Time Nice Cxone jobs look for? The top searched job categories for Full Time Nice Cxone jobs are:
Senior NICE CXone Support Engineer (Tier III) | Contact Center Cloud Migration
Pyramid Consulting, IncRemote
$107K - $146K/yr
Full-time
Posted 7 days ago
Job description
Job Summary:
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role involves serving as the final escalation point for complex Tier III contact center incidents, supporting and optimizing NICE CXone cloud environments, and leading root cause analysis investigations for critical incidents.
Responsibilities:
• Serve as the final escalation point for complex Tier III contact center incidents and production issues
• Support and optimize NICE CXone cloud environments across a large enterprise healthcare ecosystem
• Lead root cause analysis (RCA) investigations for critical P0/P1 incidents
• Support enterprise contact center migration initiatives from legacy platforms to NICE CXone cloud
• Troubleshoot and maintain ACD, IVR, Studio flows, routing configurations, and omnichannel services
• Partner with business and technical teams to improve platform stability, performance, and scalability
• Support integrations involving APIs, telephony systems, middleware, and cloud services
• Monitor platform health and proactively identify opportunities for improvement
• Participate in ITIL-based Incident, Problem, Change, and Knowledge Management processes
• Support contact center reporting, analytics, and operational performance initiatives
Qualifications:
Required:
• 7 years of experience supporting enterprise contact center technologies
• Hands-on experience supporting NICE CXone cloud environments
• Experience supporting Contact Center as a Service (CCaaS) platforms
• Strong troubleshooting and production support experience in complex enterprise environments
• Experience serving as a Tier III or senior escalation engineer
• Strong knowledge of: NICE CXone, ACD, IVR, Omnichannel Contact Centers, SIP, VoIP, PSTN
• Experience working within ITIL-based support organizations
• Strong SQL skills for reporting, troubleshooting, and data analysis
• Experience with ServiceNow or similar ITSM platforms.
• NICE CXone cloud migration experience
• Experience migrating contact centers from on-premise platforms to NICE cloud solutions
• Healthcare contact center experience
• NICE Studio development and routing configuration experience
• Experience with: Databricks, Contact center analytics, API integrations, Middleware troubleshooting, Workforce Management (WFM)
• Experience supporting large-scale digital transformation initiatives
Preferred:
• NICE Certified Implementation Engineer (NCIE)
• NICE CXone Certifications
• ITIL Foundation Certification
• AWS Certification
• Microsoft Azure Certification
• Cisco Voice or Collaboration Certifications
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Pyramid Consulting, Inc. is a leading company in the Healthcare and Insurance Industry, currently seeking a Senior NICE CXone Support Engineer (Tier III) for a full-time opportunity. The role involves serving as the final escalation point for complex Tier III contact center incidents, supporting and optimizing NICE CXone cloud environments, and leading root cause analysis investigations for critical incidents.
Responsibilities:
• Serve as the final escalation point for complex Tier III contact center incidents and production issues
• Support and optimize NICE CXone cloud environments across a large enterprise healthcare ecosystem
• Lead root cause analysis (RCA) investigations for critical P0/P1 incidents
• Support enterprise contact center migration initiatives from legacy platforms to NICE CXone cloud
• Troubleshoot and maintain ACD, IVR, Studio flows, routing configurations, and omnichannel services
• Partner with business and technical teams to improve platform stability, performance, and scalability
• Support integrations involving APIs, telephony systems, middleware, and cloud services
• Monitor platform health and proactively identify opportunities for improvement
• Participate in ITIL-based Incident, Problem, Change, and Knowledge Management processes
• Support contact center reporting, analytics, and operational performance initiatives
Qualifications:
Required:
• 7 years of experience supporting enterprise contact center technologies
• Hands-on experience supporting NICE CXone cloud environments
• Experience supporting Contact Center as a Service (CCaaS) platforms
• Strong troubleshooting and production support experience in complex enterprise environments
• Experience serving as a Tier III or senior escalation engineer
• Strong knowledge of: NICE CXone, ACD, IVR, Omnichannel Contact Centers, SIP, VoIP, PSTN
• Experience working within ITIL-based support organizations
• Strong SQL skills for reporting, troubleshooting, and data analysis
• Experience with ServiceNow or similar ITSM platforms.
• NICE CXone cloud migration experience
• Experience migrating contact centers from on-premise platforms to NICE cloud solutions
• Healthcare contact center experience
• NICE Studio development and routing configuration experience
• Experience with: Databricks, Contact center analytics, API integrations, Middleware troubleshooting, Workforce Management (WFM)
• Experience supporting large-scale digital transformation initiatives
Preferred:
• NICE Certified Implementation Engineer (NCIE)
• NICE CXone Certifications
• ITIL Foundation Certification
• AWS Certification
• Microsoft Azure Certification
• Cisco Voice or Collaboration Certifications
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.