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Full Time Nice Cxone Jobs (NOW HIRING)

Miratech

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25 ... Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ...

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

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Full Time Nice Cxone information

What is the difference between Full Time Nice Cxone vs Customer Support Specialist?

AspectFull Time Nice CxoneCustomer Support Specialist
Required CredentialsCustomer service experience, basic technical skillsCustomer service experience, technical knowledge optional
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or online support
Employer & IndustryTelecommunications, tech companiesRetail, tech, service industries

Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.

What is a full time NICE CXone?

A Full Time NICE CXone position typically refers to a role focused on managing or supporting the NICE CXone platform, which is a cloud-based customer experience and contact center software. Employees in these positions may handle tasks such as system administration, technical support, implementation, or optimization of CXone solutions for businesses. The role usually requires a strong understanding of contact center operations, customer service best practices, and technical troubleshooting. Working full time means employees are expected to work a standard 40-hour workweek, often with benefits. These positions play a crucial part in ensuring seamless communication between businesses and their customers.

What are common challenges faced by full time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?

Full Time NICE CXone specialists often encounter challenges such as integrating the platform with existing systems, managing data migration, and training staff on new features. These challenges are typically addressed through close collaboration with IT teams, leveraging vendor support resources, and conducting comprehensive user training sessions. Staying updated with platform updates and best practices also helps specialists ensure smooth implementation and optimize the customer experience.

What are the key skills and qualifications needed to thrive as a NICE CXone specialist?

To thrive as a NICE CXone Specialist, you need a solid understanding of contact center operations, customer experience management, and typically a background in IT or business administration. Familiarity with NICE CXone cloud platforms, workforce management tools, and relevant certifications like NICE CXone Certified Implementation Engineer are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help professionals excel in supporting both technical and non-technical users. These skills ensure efficient deployment, support, and optimization of customer engagement solutions, driving superior service and business results.
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Full Time Nice Cxone jobs near you
Infographic showing various Full Time Nice Cxone job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 77% Full Time, 11% Part Time, 1% Temporary, and 10% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Quality Manager, Data & Insights Analytics

CVS Health

Wellesley, MA • Remote

$60K - $159K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Quality Manager, Data & Insights Analytics for Aetna, you will be responsible for transforming raw data into actionable insights that support strategic decision-making across all Direct-to-Consumer (DTC) channels, including Telesales, field service representatives and member experience. You'll lead the development and delivery of reporting solutions, quality performance dashboards, and analytics tied to agent behavior, quality trends and process opportunities.

You will collaborate cross-functionally with Quality Assurance, Compliance, Operations and Vendor Management teams to ensure the integrity of quality data and the effective use of metrics to drive performance improvement. You'll plan a key role in supporting vendor oversight, internal reporting and the evolution of quality monitoring by integrating data tools and innovation into quality operations. For this role you'll need strong analytical expertise, system fluency and a deep understanding of Medicare sales processes.


Required Qualifications

  • Experience/proficiency with CRM systems, including SPICE and ThinkAgent, with experience training on these platforms.

  • Strong data and technical skills, including proficiency in Microsoft Excel (advanced functions such as Power Query, with working knowledge of SQL.

  • Experience with NICE CXone platform including reporting, interaction analytics, and quality management modules.


Preferred Qualifications

  • 5 years of experience, Medicare sales, including Medicare Advantage, Medicare Supplement and Part D plans.

  • Active and current health insurance license.

  • 5 years of Telesales and call center experience.

  • Experience designing and launching applications or tools using platforms like QuickBase.

  • Strong understanding of Medicare compliance requirements and quality assurance processes.

  • Proven ability to work independently in a remote environment while collaborating across multiple teams.


Education

Bachelor's degree in Communications, Business, Data Analytics or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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