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Full Time Nice Cxone Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Elm Springs, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Centerton, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Miratech

AWS Cloud Engineer - Platform Operations

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25 ... Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ...

Walmart

Manager, Workforce Planning

Tontitown, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys. * Advanced Microsoft Excel ... full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high ...

City of New York

SENIOR PROGRAMMER ANALYST

Brooklyn, NY · On-site

$125K - $150K/yr

... IVRS NICE CXOne or similar platform. - Provide day-to-day oversight and leadership of various ... full-time experience related to the area(s) required by the particular position and a ...

City of New York

SENIOR PROGRAMMER ANALYST

Brooklyn, NY · On-site

$48.25 - $65.50/hr

... IVRS NICE CXOne or similar platform. - Provide day-to-day oversight and leadership of various ... full-time experience related to the area(s) required by the particular position and a ...

City of New York

SENIOR PROGRAMMER ANALYST

Brooklyn, NY · On-site

$48.25 - $65.50/hr

... IVRS NICE CXOne or similar platform. - Provide day-to-day oversight and leadership of various ... full-time experience related to the area(s) required by the particular position and a ...

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Full Time Nice Cxone information

What is a full time NICE CXone?

A Full Time NICE CXone position typically refers to a role focused on managing or supporting the NICE CXone platform, which is a cloud-based customer experience and contact center software. Employees in these positions may handle tasks such as system administration, technical support, implementation, or optimization of CXone solutions for businesses. The role usually requires a strong understanding of contact center operations, customer service best practices, and technical troubleshooting. Working full time means employees are expected to work a standard 40-hour workweek, often with benefits. These positions play a crucial part in ensuring seamless communication between businesses and their customers.

What are the key skills and qualifications needed to thrive as a NICE CXone specialist?

To thrive as a NICE CXone Specialist, you need a solid understanding of contact center operations, customer experience management, and typically a background in IT or business administration. Familiarity with NICE CXone cloud platforms, workforce management tools, and relevant certifications like NICE CXone Certified Implementation Engineer are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help professionals excel in supporting both technical and non-technical users. These skills ensure efficient deployment, support, and optimization of customer engagement solutions, driving superior service and business results.

What are common challenges faced by full time NICE CXone specialists when implementing customer experience solutions, and how are they typically addressed?

Full Time NICE CXone specialists often encounter challenges such as integrating the platform with existing systems, managing data migration, and training staff on new features. These challenges are typically addressed through close collaboration with IT teams, leveraging vendor support resources, and conducting comprehensive user training sessions. Staying updated with platform updates and best practices also helps specialists ensure smooth implementation and optimize the customer experience.

What is the difference between Full Time Nice Cxone vs Customer Support Specialist?

AspectFull Time Nice CxoneCustomer Support Specialist
Required CredentialsCustomer service experience, basic technical skillsCustomer service experience, technical knowledge optional
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or online support
Employer & IndustryTelecommunications, tech companiesRetail, tech, service industries

Full Time Nice Cxone roles focus on managing customer interactions using the Nice Cxone platform, requiring technical and customer service skills. Customer Support Specialists also handle customer inquiries but may not require specific platform knowledge. Both roles are common in call centers and tech industries, but Full Time Nice Cxone positions emphasize platform expertise.

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The most popular types of Nice Cxone jobs are:

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Full Time Nice Cxone jobs near you
Infographic showing various Full Time Nice Cxone job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 79% Full Time, 12% Part Time, 1% Temporary, and 7% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Manager, Workforce Planning

Walmart

Lowell, AR • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Lead the end-to-end Workforce Management function across assigned business areas.

  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.

  • Lead intraday workforce execution to achieve service levels.

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,656 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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Hours and flexibility

Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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