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Remote Nice Cxone Jobs (NOW HIRING)

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is preferred as Dallas, but open to US or Canada. Needs to be strong on NiCE CXone and experience on ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Troubleshoot advanced issues across NICE CXone and related applications * Investigate routing ...

NICE

Sr AI-Driven Enterprise Support Engineer

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Troubleshoot advanced issues across NICE CXone and related applications * Investigate routing ...

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How much do remote nice cxone jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote nice cxone in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is a remote NICE CXone?

A Remote NICE CXone job involves working with NICE CXone, a cloud-based contact center software platform, from a remote location. Professionals in these roles typically handle tasks such as customer service, technical support, or system administration, all using NICE CXone's suite of tools for managing customer interactions. These positions allow employees to assist customers, manage call flows, or support other users of the NICE CXone system, without needing to be physically present in an office. The job requires strong communication skills, familiarity with cloud-based contact center technology, and the ability to troubleshoot issues remotely.

What are the key skills and qualifications needed to thrive as a remote NICE CXone specialist?

To thrive as a Remote NICE CXone Specialist, you need a strong understanding of contact center operations, experience with cloud-based communication platforms, and often a relevant degree or equivalent experience. Familiarity with NICE CXone software, including its analytics, reporting, and integration tools, as well as certifications such as NICE CXone Certified Implementation Engineer, are highly beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities help in supporting users and optimizing workflows remotely. These skills ensure efficient deployment, support, and continuous improvement of the CXone platform, leading to enhanced customer service and operational performance.

What are some common challenges faced by remote NICE CXone specialists, and how can they be addressed?

Remote NICE CXone specialists often encounter challenges such as coordinating with distributed teams, maintaining seamless communication with stakeholders, and troubleshooting technical issues without onsite support. To address these, it’s important to leverage collaboration tools, establish regular check-ins, and document solutions for recurring issues. Staying updated on NICE CXone platform updates and participating in virtual training sessions can also help specialists remain effective and connected while working remotely.

What is the difference between Remote Nice Cxone vs Remote Nice Cxone Support Specialist?

AspectRemote Nice CxoneRemote Nice Cxone Support Specialist
CredentialsCustomer service, technical support certificationsCustomer service, technical support certifications
Work EnvironmentRemote, call center or support teamRemote, support team, troubleshooting focus
Industry UsageTelecommunications, customer supportTelecommunications, technical support
Job FocusManaging customer interactions with Nice Cxone platformProviding technical support and troubleshooting for Nice Cxone

Remote Nice Cxone roles typically involve managing customer interactions using the Nice Cxone platform, focusing on customer service. In contrast, Remote Nice Cxone Support Specialist positions emphasize technical troubleshooting and support for the platform. Both roles require similar certifications and are common in telecommunications and customer support industries, but their primary focus differs—one on customer engagement, the other on technical assistance.

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Remote Nice Cxone jobs near you
Infographic showing various Remote Nice Cxone job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 9% Part Time, 1% Temporary, and 9% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

NiCE CXone Architect

Transcend Softech LLC

Dallas, TX • Remote

$64.50 - $85/hr

Contractor

Re-posted 4 days ago

Job description

NiCE CXone Architect
Dallas or Remote
Long Term Contract
Architect with NiCE CXone.  Location is preferred as Dallas, but open to US or Canada.

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.

Looking for experience in,

  • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
  • Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
  • Ensuring scalability, high availability, disaster recovery, and compliance in architecture
  • Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
  • Support telephony integrations
  • Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
  • Ensure adherence to best practices for performance, security, compliance, regulatory standards.
  • Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
  • Drive AI/automation/analytics enhancements across the CX stack
  • Evaluate new features and roadmap updates to adopt in the environment
  • Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
  • Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
  • Optimize system performance and troubleshoot complex issues.
  • Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
  • Liaison with client, provide consulting for cloud migration and CX transformation.
  • Implement best practices for code quality and maintainability.
  • Lead root cause analysis for platform issues and critical incidents